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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. 6 votes

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  2. 6 votes

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  3. 6 votes

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  4. If no department is selected when creating a task, it should assigned to the user who created the task.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. 6 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. 6 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. 6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. 6 votes

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  9. 6 votes

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  10. 5 votes

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    0 comments  ·  Other  ·  Admin →
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  11. Reservations in the timeline have an additional colored frame to inform about package/rate (PMS ASA has this feature)

    5 votes

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  12. Hi Product Team,

    I would like to suggest that it can be possible to have a start date for Tasks made. We've noticed that whenever we make a task, especially for our Housekeeping Department, they get notified right away even though the task is to be done in a week - for example setting in extra beds og additional cleaning. This has made a lot of confusion and extra work in our hotel, as they finish it on the day the task is made, and not when the deadline is.

    Would it therefore be possible to have a start date…

    5 votes

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  13. Excel rooming list must have telephone number field.
    Guest receives a text message by arrival with door code and room number. When the group is 50 people, it is important to be able to load the phone number in rooming list.

    5 votes

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  14. Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.

    Mews Japanese B2B language (Mews) completeness stands at 27%.

    Further to this: Mews Help Articles, Learning pathways, and native language support are called for.

    5 votes

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  15. We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!

    5 votes

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  17. It would be very desirable if the restrictions could allow a rate or rategroup to be opened or closed in combination with a company or travel agency.

    5 votes

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  18. This was already posted before and it got 25 votes. The moderator answered that there is already an 'in person' option but this is not enough as there are more actions that happen 'in person'. As a hotel you want to distinguish between walk-ins and extensions from reservations that both happen in person.

    5 votes

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  19. It would be great when the company of booking agent which is related to the guest is shown in the reservation overview. For example shown guest name, related to company X.

    5 votes

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  20. It would be time saving when reservations can be duplicated to other dates, while keeping the name, room settings etc.

    5 votes

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