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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. We need to differentiate the accounting category of the same type of transaction with different currencies. For example: Cash payment in CZK could have different accounting category than Cash payment in EUR.

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Should be able to add a product to a room that will increase/decrease room sales. For example, a guest goes like a no show but actually turns up so you create another booking and post as either accommodation supplement or a double room that you may have created, this will add the revenue but wont add as a room sale.
    A day use room will also not count as a room sale.

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. The commander allows to post items with prices on the guest bills however it does not allow to add variable products. For us this would be a great feature as the PMS does not have a connection to the POS and the bar team could immediately add to guest rooms their bills.

    1 vote

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. it would save a lot of time if the yellow out of order blocks could be split instead of us having to shorten them and create a new one for the other half when we only need to open up a room for a certain date.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. As we expand the capabilities of Space-Time on a frequent basis the use cases for it's usage grow. The current quota (or limit) of occupants that one can cap a Resource (Space) at is 100. This is not sufficient especially for properties offering Meeting and Events packages or using a Space for an event. There should be the capability to increase this further 100 occupants.

    1 vote

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  6. Holiday rentals/apartments that are dotted around a city/country will often have a situation where each room is its own category. Currently there is a limit of 120 per service. It's possible to create a service per region/city however this isn't very scalable when a region reaches 120 resources and then everything has to be split to a new service.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Currently Mews Analytics only works with the base currency set within Mews (unless part of a chain with multiple currencies). It would be great to be able to use Mews Analytics in other currencies.
    For example: Our hotel in Prague base currency is in CZK, but we report in EUR which makes many of the financial analytics useless.

    1 vote

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    idea to upvote  ·  Bethany Lyons responded

    Thanks for contributing to our forums! I'm moving this to an idea to upvote to gauge need from the broader community. 


    Bethany

  8. If a room list is uploaded and thus guests are assigned to rooms, it would be good if the rooms were locked against moving by default.

    1 vote

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    Hello Christian,


    Thank you for sharing your feedback with us. Would you be able to let is know what your process is for managing locked rooms from the rooming list?


    Kind regards,

    Aldair

  9. In order to reconcile accounting ledger with Sage reports, would it be possible to include guest number (displayed in tab internals of guest profile) and not only guest name?

    1 vote

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. infuriating as it won't let me make a duplicate booking for the apartment but insists i need to book a cot. tried already three times

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  11. We currently have the ability to assign a task to a user. However, in Notes, we can only leave plain text messages. We would like the ability to tag users using @function in Notes if this is possible. Also, would like to see who left a note by User and the note alway appears as General and not the specific user to created the Note.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. When charging to a room all charges should be applied to the primary booker and not spilt across the individuals in the room.

    1 vote

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  13. Previously, closed accounts were shown as €0 and open accounts were either in positive or as €0.00 if the account was at €0 but without closing the billing.
    Seeing that the account was at €0 meant that it was closed, and identifying the open accounts was much easier, could it appear like that again?

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. It will be grate if you could generate in PDF, and print all the grouped reports without details (only the total of each line who are in bold).

    1 vote

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  15. How can it be that manual adjustments to a reservation are always overwritten by the channel manager? In addition, the profile, which then has to be adjusted again several times by the employee. This makes the work more difficult!

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be great if we could manage the Custom Links by category, and have the possibility to change the order of the links in the list.

    1 vote

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  17. Order of the spaces are currently not translated to the overview when you are booking the room so at the moment it cannot be changed.

    Would be great if the room display order pulls through here as well.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When we compare the Managers report to other reports in Mews reports & analytics & 3rd party systems that are extracting data via the API we see variances between data. We've been advised that the Managers Report is a snapshot report & does not use live data, when reservations change inside the editable window the Snapshot Managers report is not updated.

    The managers report and it's format is great but we suggest having the managers report as a live report which queries the database when ran and returns true/accurate numbers that stack up to the the API output.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We need to be able to unnassign multiple reservations from rooms at once. This would help newly refurbished hotels with their mapping.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. We should be able to change Guest Name for the products in the bill (or leave it without a name).
    For exampe, at the moment if a Guest wouldn't like to show his name on the company invoice we have to cancel all the postings and add them again.
    Thanks

    1 vote

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