1864 results found
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average room price
Display the actual cost of the room per night instead of average in the confirmation emails and the new reservation window
4 votes -
Switch in the bill between associated profile and owner
In the billing it would be great to have an arrow for switching between the owner and the associated profile.
4 votes -
Firmenreservierung ohne Gastnamen - Company reservation without guest names
Warum muss ich bei einer Firmenreservierung sofort einen Gastnamen anlegen? Es wäre einfacher, wenn ich nur den Namen der buchenden Person anlegen könnte und die Gästenamen dann nachtrage. So muss ich die Felder doppelt ausfüllen. Gerade bei Firmen, die mehrere Zimmer gebucht haben, ist das anstrengend.
Why do I have to create a guest name immediately when making a company reservation? It would be easier if I could just enter the name of the person making the booking and then add the guest names later. This way, I have to fill in the fields twice. This is particularly tedious for…
4 votes -
Suggestions for Improved Parking Management in MEWS
We would really appreciate having the option for parking to be automatically marked as “checked-in” once the guest checks into their room and also automatically adding the parking booked on the bill to the timeline of Parking Service.
Currently, having to switch between services to manually check in the parking is inconvenient and time-consuming, especially during busy check-in times. Automating this step would greatly improve front desk efficiency.
Additionally, it would be very helpful to have a “parking” icon displayed in the guest profile, so we can quickly see who has a parking spot.
It would also be useful to…
4 votes -
Open Bills/Unpaid Balance marked on timeline
Seeing a marker on the timeline for reservations that are unpaid, have an open bill, or are carrying a balance would be a huge help for reservation teams. Even just a dot like Cloudbeds has.
4 votes -
Show guest dietary preferences and allergies in reservation
Would be very helpful if the dietary restrictions or allergies the guest enters on their profile to also appear on their booking in the timeline and not just under their profile. This will save us a huge amount of time
4 votes -
To receive unassigned space notification
It will be very helpful if we can receive an automatic notification when a reservation is not assigned to any space and requires the front desk agent to tetris reservations to fit in the spaces.
4 votes -
Rooming List should include Guest Address
Often we require the guests address for statistics or police reporting purposes. It would be great if guest address would be part of the rooming list to bulk upload those addresses.
4 votes -
Zusammengesetzte Produkte (z.B. Frühstück = Frühstück Speisen + Frühstück Getränke)
Hinsichtlich verschiedener Mehrwertsteuersätze sollte es möglich sein, 1 "Oberprodukt" aus mehreren "Unterprodukten" zusammensetzen zu können, da sonst alles einzeln manuell gebucht werden müsste, wenn man keine gesonderte Paketrate dazu erstellt. Beim Online-Check in ist bei einer erneuten Mehrwertsteueränderung keine nachträgliche z.B. Frühstücksbuchung bei Room Only Raten möglich.
4 votes -
Show overbookings of room categories in blocks on availability overview
There is a huge problem in Mews when it comes to availability blocks and overbooking.
Right now, if you for example have all existing standard rooms blocked in an availability block, and then there is an overbooking of a standard room, this overbooking will not show on the availability overview. It will just say that the availability for standard rooms is 0, and not -1. So then if you look at the availability overview, it will say for example that we have 0 standard rooms available and 1 superior room, so it looks like we have one room available, but…
4 votes -
guarantee
The idea of implementing different guarantees for room reservations is an excellent way to create clarity and organization within the team. Here’s a brief explanation of each proposal, which can help with implementation:
Credit Card (CC): This option provides assurance that the guest is serious about their reservation. The team can easily verify that the credit card is valid and that there is sufficient credit available.
Deposit (DEP): A deposit ensures that guests commit to their reservation. This can also help reduce no-shows and offers financial protection for the hotel.
No Guarantee (NON): It's important to offer a no-guarantee option…
4 votes -
Option for "Start check in X minutes before arrival time"
When using digital solutions and integrations, accurate timing is crucial.
In Mews, the selected arrival time does not always match the exact check-in time when using automated check-in. Sometimes, there can be an additional delay of up to 10 minutes before the reservation is fully checked in, causing issues—for instance, when promising guests "check-in at 3 PM" and having an automated flow dependent on the exact check-in time.
By implementing an option like "Start check-in X minutes before arrival time," each property could individually accommodate this delay, significantly improving the guest experience.
4 votes -
Option to disable create reservation from timeline feature
It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.
4 votes -
Room plan
What about a room plan where we can see a map of the rooms by floors (filter), and know exactly where they are located. It would be really helpful at the time of assigning rooms or help guests with their wishes about "room facing the backyard instead of the road" and long etc. This map could show in which status is the room so we could see if the room is inspected or not, occupied or not, etc. Could this may be a future feature for Mews?
Thank you for reading this suggestion!4 votes -
Empower Mews Help AI: Let Us Add Custom Information!
Hi Mews team,
We love the Mews Help AI assistant inside the Mews app, but we see a fantastic opportunity to make it even more valuable for Front Office teams. What if we could feed it with our own information, turning it into a true digital colleague that instantly provides answers about our hotel, the local area, and operational procedures?
🚨 To clarify: This request is specifically about the AI-powered Mews Help option inside the Mews app, not the external help pages (which are static HTML).
Why is this important?
Front Office teams handle a wide range of guest questions…4 votes -
Créer un mail de proposition pour un groupe créé dans Bloc de disponibilité
Créer un mail de proposition pour un groupe créé dans Bloc de disponibilité.
Cela permettrai d'envoyer la proposition par Mews comme pour une réservation d'individuelle.
Merci :)4 votes -
Charge per hour for Early Check In / Late Check Out
It would be great if it were possible to set an early check-in and early check-out rate per hour. Currently, only a fixed price can be selected, which limits our ability to charge more for these options.
4 votes -
Extend the time unit limit for hourly services
Extend the time unit limit for hourly service rate adjustments from 16 days to 370 days.
4 votes -
Maintain rate code restrictions in blocks
That restrictions for rate codes are not affected in blocks. You can still pick up rooms.
4 votes -
Prevent overbooking from affecting locked reservations
Do not sell new booking that force to change the room number of future booking with a lock on because the guests wants to have this room number. The property should have the option to decide if the future bookings with a lock on, can limit the availability in the inventory in order to ensure that a client can have the room number he wants.
4 votes
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