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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1864 results found

  1. 5 votes

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  2. 5 votes

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  3. 5 votes

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  4. 5 votes

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  5. 5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. 5 votes

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  7. With the notes, it needs to be possible to edit the notes inside of reservations, inside of a group, on a reservation to reservation basis so that multiple reservations can have their notes edited or modified at the same time, while you retain the ability to exclude some reservations which are inside of the group from receiving these notes.

    5 votes

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  8. 5 votes

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  9. 5 votes

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  10. 5 votes

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  11. 5 votes

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  12. 5 votes

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  13. 5 votes

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  14. 5 votes

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  15. 5 votes

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  16. We are a self check-in hotel, and we want to prevent last-minute reservations from being assigned to dirty rooms. Currently, the restriction for dirty rooms only applies at the check-in stage.

    Because there are not always staff onsite and we often receive last-minute reservations, this creates stress around guests booking rooms that are still marked as dirty. In these situations, guests are unable to check in, and there is no one available to assist them.

    Right now, this requires a lot of manual work to mark dirty rooms as Out of Order to prevent them from being rented.

    It would…

    4 votes

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  17. We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)

    Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.

    We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.

    We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.

    We assume this is a rather undercomplex feature programming-wise.

    Thank you very much!

    4 votes

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  18. It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).

    4 votes

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  19. When using the calendar view and adding a restriction, after saving, you are automatically redirected to the list of restrictions, which means leaving the calendar view. Therefore, after each addition, you need to go back to the calendar and reapply the filters to display the desired dates.

    I considered the solution of opening two windows—one to keep the calendar view open and the other to create restrictions. However, this does not solve the problem: when a restriction is created in one window, the other window needs to be refreshed to display it, and this refresh resets the filters and returns…

    4 votes

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  20. It should be possible to edit the rate of an existing availability block. There are multiple reasons as to why a rate needs to be changed and deleting and remaking the whole block slows down work a lot.

    4 votes

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