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Property Operations & PMS: Reservation management

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Prevent overbooking from affecting locked reservations

Do not sell new booking that force to change the room number of future booking with a lock on because the guests wants to have this room number. The property should have the option to decide if the future bookings with a lock on, can limit the availability in the inventory in order to ensure that a client can have the room number he wants.

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Virginie shared this idea  ·   ·  Report…  ·  Admin →
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  • daphne commented  ·   ·  Report

    Definitely need this too! We currently work with the tool Expect Me where guest can pick a room from the map.
    Now it prevents us from keeping the extra revenue sometimes because of overbooking, that is really disappointing.
    It should be optional for each property to decide if they want locked reservations to impact availability or not.

  • Charlotte Novales commented  ·   ·  Report

    When overbooking a room category, Mews should take into account the locked reservations since the client chose that room and won't accept to move.