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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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794 results found

  1. If certain notes are attached to a company profile (e.g. No alcohol on account), these are (now) not visible on the guest profile of the guests who are linked to the company.

    This would be convenient :)

    21 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. now it takes a long time to link companies to a master. as you always have to scroll (remembering where you were), click in, add master. and wait for 4, 5 sec and then go back to companies, scroll again, click in ...

    instead of - better - be in the master and just add the companies

    21 votes

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  3. While completing customer profiles, one of the most important pieces of data includes payment card details. For this reason, an additional field for these card details could be very beneficial to streamline that data collection process. Manage your profiles with the most important information first.

    21 votes

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  4. As hotel it should be possible to make certain field required. We would like to have the adress and license plate. however this is not mandatory.

    20 votes

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  5. Allow the google booking link to show all room types instead of just 1.

    20 votes

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  6. It would be easier if we could directly see via the reservation if emails of confirmation, facture sent, ... has been already sent and even if the delivery has failed.

    20 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Maybe add a feature of whenever you click on a guest profile a pop up trace of any important information can be seen first hand ie (Special occasion, take payment of VC, route payment) a

    20 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  8. Just as retailers do so, it would be great to track individual customers leaving the checkout process and to be able to send "abandon cart" emails.

    20 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. At the moment, in the email which is send to the properties there is missing the travel agency and the date of the reservations. Those two extra information would be great to have as it allows to have all the information at the first sight without going into the reservation. E.g. when it is a failed settlement at the same day of the arrival, we would ignore this email, as the guest will then pay later upon check-in.

    20 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Block Number of Rooms Single Person Can Reserve on Distributor

    20 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Have the possibility send a seperate, secured link just to update the credit card details (not through online check in, but prior to booking) when guests want to book through e-mail, so guests can update their cc details without having to call or send the details through email.

    19 votes

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  12. Adapt the Co-Operator Check Out function so that it looks like the Check In Function ? FO teams working with Co-Operator need a dashboard view of Check outs so they can just choose a reservation to C/O without needing the guest name and room number.

    19 votes

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    4 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Currently when there is a task i.e. saying a payment request was missed, one has to copy paste the name of the guest to search for the actual payment request. A direct link would be better

    19 votes

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  14. It would be neat if the guests were able to check in on the kiosk and get their pin code there.
    Or have the pin code display directly in Mews.

    19 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. To be able to choose which fields are visible in the reservation confirmation. It would be great to uncheck some of the values, such as rate name or product for certain costumers, but currently you can only delete the entire row (reservation detail) which is not an option.

    19 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. This solution would allow the hotels to create "categories" of products and offer multiple versions of the same product.

    Example: the product (category) will be "Ski pass" for example, and the you can choose from a list of different passes (1-day, 2-day, child, adult...)

    Another example: a product of Excursions and a list to choose the different excursions options they have.

    19 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  17. When a specific rate is booked, automatically populate the company to the reservation. E.G. If you book the rate "MEWS" the system will add "MEWS" as a company to the reservation

    19 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. OTAs are now pushing special rates for phone apps. We should be able to do the same to maintain parity with the main OTAs.

    19 votes

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  19. The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.

    19 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. The AVS marketplace connection uses the tax identifier to identify the age category of the guest for the local tax. A feature that pre-fills the tax identifier (based on age of the guest) would make the life of hotels that have to use AVS a lot easier.

    For example:
    if guest is an adult, always set XX in tax identifier field.
    if guest has the age of 13-17, always set XY in tax identifier field.

    In 99% of the cases we would leave this untouched, but we would need the possibility to change the field (best case via drop down…

    18 votes

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