801 results found

1. template for each rate

   It would be good to have a template for each rate. It was already mentioned but having more freedom with email templates in terms of adding more template options by hotels based on their own needs, as selection now is very limited.

   Mews seems to be a trying something new and making things simpler for guests and staff, but there are certainly some fields to be improved.

   18 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   
   

2. Adjustable mailing templates

   Right now there are no adjustable mailing templates in mews only adjustable mailing "contents" which is incredibly weak and a bad hit for corporate design and even the customer journey (reduced trust because its in a completely different design than anything else). For a pms that is centered around the customer this should really be different!

   I think it would be useful to add an global option for template and probably even for each individual mailing. So you could adjust this for single mailings if you want (which is asked for in different ideas).

   You could use a single settings field in which you could copy a whole html template (for example from our newsletter provider) and only add an placeholder/variable where the content (defined in the singular mailings) is added. If you dont use this field in a singular mailing the global setting is used, if nothing is set there the standard mews template is used (works in a cascade).

   If a mailing is defined mews shouldnt add anything else around that. Styles that are needed for individual mailing contents should be added probably there.

   Right now there are no adjustable mailing templates in mews only adjustable mailing "contents" which is incredibly weak and a bad hit for corporate design and even the customer journey (reduced trust because its in a completely different design than anything else). For a pms that is centered around the customer this should really be different!

   I think it would be useful to add an global option for template and probably even for each individual mailing. So you could adjust this for single mailings if you want (which is asked for in different ideas).

   You could use a single settings… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   
   

3. AVS / tax identifier

   The AVS marketplace connection uses the tax identifier to identify the age category of the guest for the local tax. A feature that pre-fills the tax identifier (based on age of the guest) would make the life of hotels that have to use AVS a lot easier.

   For example:
   if guest is an adult, always set XX in tax identifier field.
   if guest has the age of 13-17, always set XY in tax identifier field.

   In 99% of the cases we would leave this untouched, but we would need the possibility to change the field (best case via drop down menu), as for example guests with a disability don't have to pay the local tax.

   Right now we would have to fill in every tax identifier field for each guest by hand. The fact that the list of arrivals doesnt show the tax identifier makes it even harder, as we have to click through and check every single guestprofile on the day before arrival.

   The AVS marketplace connection uses the tax identifier to identify the age category of the guest for the local tax. A feature that pre-fills the tax identifier (based on age of the guest) would make the life of hotels that have to use AVS a lot easier.

   For example:
   if guest is an adult, always set XX in tax identifier field.
   if guest has the age of 13-17, always set XY in tax identifier field.

   In 99% of the cases we would leave this untouched, but we would need the possibility to change the field (best case via drop down… more

   18 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   
   

4. Possibility to turn off bookable service in a specific booking engine

   Currently we have a few services, such as bike rental, breakfast, and parking that can be added by the guests while making a reservation.

   However, there are certain situations where we do not want this option to be visible for the guests. An example is guests that come for a specific conference, who book through their own booking engine.

   It would be great if we can turn on/off bookable services for the specific booking engine when requested. We went through all settings, but are unable to find a way to do so.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   
   

5. Navigator -> fully functional concierge

   Turn navigator in a complete concierge, where guest can, on top of what's already available:
   - View all details of the reservation: PRICE, info about the space selected, ...
   - manage the reservation (change dates, cancel it, add or remove guests, ...)
   - purchase stay services (already present in the be) in advance

   18 votes

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   idea to upvote  ·  Jan Pulkrábek responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

6. Be able to add more options on the regstration card (specially during the corona crises)

   example: how did you travel to the Netherlands? Do you have any coronavirus symptoms? What if the motive of your visit (with options): 1. Business 2. Staycation 3. Leisure etc

   18 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. create custom fields for customer / guest profiles

   It would be great if you could add custom fields to a customer profile to save specific information.

   We would need that for example to save information regarding our data privacy policy.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Guest could choose on which dates he would like to add a product, such as for example breakfast while booking the room.
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   idea to upvote  ·  Jan Pulkrábek responded

   Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

9. Faster passport scanning FASTER check-in!

   Recently Mews released the "MewsPassportScan" the feature is great! but we feel like its incomplete, if you have used it before, you will agree.

   The feature allows you to scan the guests passport with the webcam of the computer, this then populates the passport fields with one click making the process way smoother, HOWEVER!!!!

   If you have more than one attendant on a booking this feature flaws massively, as you have to create individual user profiles for the additional guests ONE BY ONE!
   
   This means that from 1 click one guest, it turns in to 8 clicks per guest profile. compared to using the PassportScan integration and that bulky old scanner it's much slower, meaning that if you have a queue to the door and over 100 check ins waiting, your time is compromised.

   What we want the feature to do is when we go to scan the passport for the booking, Mews automatically picks up the number of attendants and creates the additional user profiles. all we have to do is snap the photo from the webcam and click okay. Something along the lines of:

   When you click on passport scan a prompt will appear saying, you have 4 attendants to this booking please gather all passports and scan one by one
   when you click ok it will say scan passport 1, every time you snap it will go to scan passport 2 and so on.

   Not only this but if you have a massive queue you can use a tablet and start adding the passports to the bookings before they get to reception to make payment and other check in steps, thus also reducing the check in time dramatically!

   This could potentially cut check in processes by half!
   UPVOTE! this feature can benefit you and your staff to a much more smoother and faster check in process. and you know what they say, the faster the check in the HAPPIER the customer!

   Thanks! and happy Mewsing

   Recently Mews released the "MewsPassportScan" the feature is great! but we feel like its incomplete, if you have used it before, you will agree.

   The feature allows you to scan the guests passport with the webcam of the computer, this then populates the passport fields with one click making the process way smoother, HOWEVER!!!!

   If you have more than one attendant on a booking this feature flaws massively, as you have to create individual user profiles for the additional guests ONE BY ONE!
   
   This means that from 1 click one guest, it turns in to 8 clicks per guest profile.… more

   18 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Summary of the reservation

    To follow LQA standards, it is required to show the summery of reservation with following information:

    • arrival and departure dates
    • amount of nights
    • rates
    • category of the room
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    idea to upvote  ·  Adminjames.taylor (Admin, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

11. Set default customer nationality
    18 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    
    

12. Registration card design styler
    18 votes

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13. Alle Namen anreisender Gäste einer Buchung vorab abfragen

    Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.

    17 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    
    

14. Booker history on client profile

    It would be convenient when we're on a profile to be able to see all the reservations for which this profile was the booker.

    17 votes

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    idea to upvote  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

15. Show company name on timeline (option)

    It would be good to get the option to change the timeline view and display the company name instead of guest name / sometimes we need to be able to see which companies have guests staying, now you would have to click into each booking to find this out

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

16. Have an RFID field in guest profile

    We would like to have a direct link from our cashier system to book invoices to a guest profile using an RFID field that would be available in the guest profile. We also have guest accounts that hold more than one RFID. This option will make the administration of invoices a lot easier. Additionally, it will increase guest satisfaction.

    17 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team!

    Thank you for the suggestion, are you able to share the name of your cashier system in the comments section below?

17. Default email language

    Right now as we know Booking.com guests are assigned unique Alias emails for communication/profiles. If a guest receives a confirmation email (despite the property being in German for example) the email is automatically sent in English as Mews will by default sent it in English to any profile that does not have a language associated to it.

    This is despite the property being in a German environment.

    17 votes

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    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

18. allow same e-mail address for several contacts within same company

    When there are several contacts in a company that use the same e-mail address, this should be possible. Now you can only use contact per e-mail.

    17 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

19. Show the amount of the open balance in Operator

    Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer

    17 votes

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20. customizable rows in "add new customer" in group section.

    It would be practical to fill all the necessary information straight from the "add new customer section" so we do not have to enter each profile just to fill few more rows.

    17 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.