794 results found
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Different kind of Notes
We use "reservation notes" to communicate between shifts. Sometimes notes are important ONLY for reception staff. Sometimes notes are important ONLY for housekeeping staff. It would be good to be able to split notes keeping this in mind. For Housekeeping staff notes, they should appear on the "guest in house" reports, so teams get briefed daily on what to do in each room.
For Reception staff notes, it would be better to have them pop up when opening a reservation, to be sure they are read before check-in/check-out.9 votes -
public voucher vs company voucher in reservation mask
We often do have companies with different addresses and also subsidiaries or just partners and we can apply negotiated rates. Would it be possible to apply company vouchers/rates when making a reservation ? at present, on the first page of a new reservation only public vouchers are visible to staff. We would need company vouchers in order to speed reservation process. Later on, new company profile with new voucher will be created, but as you know, it is quite time consuming and not all staff are eligible to create/link rates and vouchers.
Thank you3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Groups - Allow More Verbiage on Booking Link
Add additional field to the availability block to communicate details on the booking link. Right now, guests with booking link cannot book pre and post dates. Guests using the link do not know that and get upset. If there was a field linked to the booking link, we could add a Welcome, specify block dates, and cut-off dates, along with who to contact to book outside of the block.
2 votes -
Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have…170 votesReview of Mews Search starting and in exploration phase
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Phone number recogniztion when booking
When guests are filling out mandatory fields in the booking engine, such as their phone number, they can fill out a number that does not exist and the booking engine will accept this as a phone number (e.g. just the number "0").
It would be helpful if the booking engine would recognize phone numbers as a valid phone number, so we have all contact details we may need from the guest after they make the booking.
25 votes -
Display guest messages and internal messages apart
Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.
1 vote -
If a guest cancels online, that we receive confirmation of the cancellation.
If a guest cancels online, that we receive confirmation of the cancellation.
14 votes -
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to by another team member, as it distracts from other things that may be a higher priority at the start of someone's shift. I can see having all messages coming up as new and unread for members of the management team to see how people are communicating back and forth with guests, but for the average front desk or housekeeping associate, it looks like unanswered requests. In the least do something that shows a difference between UNREAD/UNREPLIED to messages that…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add Travel Agency Data to Voucher Reservations
Vouchers can be associated with companies or travel agencies (instead of being public). However, currently, when a voucher is used to book a reservation, there is no voucher information or company / travel agency information attached to that reservation in Mews.
It would be very helpful if company / travel agency and voucher codes could be attached to reservation data and if those voucher-based reservations can be searched for through the reservations reports.
1 voteReview of Mews Search starting and in exploration phase
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Guest name in confirmation back page
After the booking is complete, the confirmation back page does not show the guest name. It would be nice if it can show this information. As of now, it only shares the confirmation number, check in dates, price, and room type.
It would be helpful to show the name of the guest as well.
2 votes -
Secondary Email Confirmation Option
After booking, it would be nice if there was an option to send the confirmation details (including name of guest) to a secondary email as well.
This is similar to airline bookings where you can send booking confirmation to additional email addresses afterwards as well, such as a company admin, additional family members, etc.
3 votes -
Special characters and key encoder
Could you please do something about special characters in the name of the guest ?
When it's a self check in it can have sometimes special characters and so the order to creat a key on the key encoder is not working.2 votes -
Registration Cards Customization
It will be nice to have, that its available to customize Registration Cards.
Current design is not from the best ones, text is too small, lot of customers complains about that, that everything is to small. No options to change something. The Function is great, but, we cannot use this function because everything is so small, and we have to write registration cards manually.31 votes -
Data
As hotel it should be possible to make certain field required. We would like to have the adress and license plate. however this is not mandatory.
20 votes -
Details guests
There should be a option to colour code guests for their stay
1 vote -
Name and contact information for 1 person in every room
To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.
4 votes -
Show deposit on confirmation
Many of our guests are quite concerned that the deposit they have paid is not shown on the confirmation email. Could we please include this on the confirmation
3 votes -
Show city tax in booking engine
Currently, the city tax is not shown or added in the booking engine but only when guests have completed their booking. They then recieve a booking confirmation with a higher amount (city tax added on top of total booking amount), which causes a lot of questions. Therefore, the final amount (room + city tax) should be shown in the last step of the booking engine before the guests confirms the booking.
6 votes -
Nightly Rates listed in booking engine
Instead of listing the total price for multiple nights, which often averages out to include messy cents, list each nightly rates for the length of their stay so the pricing is clean.
2 votes -
Need to be able to edit the word "categories"
We need to be able to edit the term "categories" - my hotel is 13 rooms and they're all unique so they're all their own categories and users, when they are invited to explore other rooms with availability it reads "other categories with availability" which to the user makes no sense. One simple field in the back end for how to refer to "categories" would make a huge difference for our business.
3 votes
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