Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to by another team member, as it distracts from other things that may be a higher priority at the start of someone's shift. I can see having all messages coming up as new and unread for members of the management team to see how people are communicating back and forth with guests, but for the average front desk or housekeeping associate, it looks like unanswered requests. In the least do something that shows a difference between UNREAD/UNREPLIED to messages that were READ/UNREPLIED.
Daniel J
shared this idea
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Audrey
commented
This is really incovenient that even 1 year later this feature has never been updated. As a big hotel with multiple staff, it is unfortunate that if a colleague opens a message and does not reply, the notification just disappears. This results in many messages that are never answered and this affects our guest relationships ! It would be also handy to receive an email directly to our hotel email inbox when a guest messages us through Mews.