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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
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Guest Experience

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799 results found

  1. Many of our guests are quite concerned that the deposit they have paid is not shown on the confirmation email. Could we please include this on the confirmation

    3 votes

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  2. Currently, the city tax is not shown or added in the booking engine but only when guests have completed their booking. They then recieve a booking confirmation with a higher amount (city tax added on top of total booking amount), which causes a lot of questions. Therefore, the final amount (room + city tax) should be shown in the last step of the booking engine before the guests confirms the booking.

    6 votes

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  3. Instead of listing the total price for multiple nights, which often averages out to include messy cents, list each nightly rates for the length of their stay so the pricing is clean.

    2 votes

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  4. We need to be able to edit the term "categories" - my hotel is 13 rooms and they're all unique so they're all their own categories and users, when they are invited to explore other rooms with availability it reads "other categories with availability" which to the user makes no sense. One simple field in the back end for how to refer to "categories" would make a huge difference for our business.

    3 votes

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  5. With the latest functionality updates we do no longer have the company/travel agent vouchers available from the voucher option in Mews when making a new booking.

    Company/Travel agent bookings should now be made without specific voucher and only using the relevant company/travel agent profile.

    IDEA;
    1: Let the hotels be able to enable/disable this functionality! Since this functionality might not be a positive change for all properties.

    or:

    2: Provide a drop down so when making a booking you can choose EITHER public/company or Travel agent

    REASON:
    A: It is crucial for us to be able to search on ALL…

    2 votes

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  6. We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.

    33 votes

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  7. At the moment guests can skip the email line on tablet App. Having this line mandatory would improve our efficiency. Thank you.

    3 votes

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  8. Display the loyalty number/code in the guest portal.

    4 votes

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    0 comments  ·  Loyalty  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Over 80% of all customers leave a check-out before the order is finally completed. The reason for this is a lack of payment options. We want Mews to open up so that companies such as Paypal, Klarna, Vipps (for Norway) etc.++ can be integrated with the check-out solution in Mews' booking engine. The company "Dintero" collects all these payment solutions and is open to be integrated with Mews.

    This is critical for us, and especially in a market in Norway where digital payment solutions are so well implemented in the customer journey.

    Hoping for a positive response,

    1 vote

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  10. Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.

    1 vote

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  11. When a reservation goes through Siteminder the booker information is not added in Mews. We have alot of reservations made by a booker for a guest, when the guest arrives we only have their name and the booked details are gone so if the booker wants to pay we have to add this information manually after finding it in siteminder. its all there we just need the information to be added into Mews as well.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Add restrictions by occupancy levels or similar logic.
    Like: apply minimum stay or close if occupancy >= 80%.
    We can apply this logic in most channel managers, but not in Mews. Would be great to have the logic applied in the PMS - and not through 3rd party.

    5 votes

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  13. Booker should be able to confirm an optional reservation.
    If you send a quotation to booker the confirm button is not active. Just the guest can use the button bor companies it is important that a booker can confirm. We are still working with emails if a company books several rooms for employees. Would be great to solve this. Many thanks

    3 votes

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  14. Would be very nice if there is a group checking in online, that they can fill in a phone number and emailadres for every room.
    So when working with a digital key, every guest/room receives the correct key.
    Also would be perfect to split bills.

    4 votes

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  15. Currently - settlement + cancellation policies are not visible to the guest in the booking engine. So for each rate code - we have to manually insert text to describe this in multiple languages.
    Most other Booking Engines display these rules by default during the booking-process online. Mews should be able to auto-generate this text - in multiple languages.

    The proposed solution would remove potential mismatch/errors between text & rules , save time for the user, and create a more sellable text to display rather than focusing a lot of the text to rules regarding the reservation.

    28 votes

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  16. In some cases, guest wants to book a specific space (favorite room for example) or want to make sure as a family they have rooms next to each other. Currently that is not possible via our booking journey on the BE.

    3 votes

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  17. The ability to store passport pictures through the guest journey. Almost every self serviced apartment company requires to store passport infomation and our guest journey does not support this. This requires the owner to use something like Operto or Duve.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. If a regular booker (who has their default language in Dutch) books a room and wants an English confirmation, in stead of Dutch this is not possible. It would be great that when the booking engine language is set in a specific language, the bookers (or guest) gets the confirmation in that language.

    2 votes

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  19. When a booker makes a reservation for someone else, they can never get access to a portal where they can change the reservation, or the language for each confirmation. Or get an overview of all their reservations.

    6 votes

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  20. overview of invoices based on company profile.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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