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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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  • Digital and physical keys
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Guest Experience

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794 results found

  1. Currently we have a few services, such as bike rental, breakfast, and parking that can be added by the guests while making a reservation.

    However, there are certain situations where we do not want this option to be visible for the guests. An example is guests that come for a specific conference, who book through their own booking engine.

    It would be great if we can turn on/off bookable services for the specific booking engine when requested. We went through all settings, but are unable to find a way to do so.

    18 votes

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  2. Provide an option to hotels where, in order to create a reservation (even through Commander), an authorization code with an authorizable credit card should be required and part of the 3 step reservation creation process.

    And, only certain users (or an override password) should be allowed to select an alternate payment method such as cash / directbill, etc.

    However, one way or another, at least an indication of payment method should be part of and required in the 3 step reservation creation process in commander.

    Currently, adding a credit card to the folio requires us to then go to a…

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Currently, the only way how guest can find out about the restriction is when the restriction is applied across the entire property. If there's a different length of stay restriction attached to different space categories, the guest receives a "NO AVAILABILITY" message.

    9 votes

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  4. We only want to offer some room types to familes, which you can do on internal bookings but not on the engine, Can we have a systemt that only shows the childrens rooms when a guest adds a child in on the first page please

    4 votes

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  5. It would be great if you can set a limit on bookable items. For instance a max amount of 3 for late check-outs or early check-ins. That way you can upsell without putting too much pressure on the housekeeping team.

    Would love for that to happen!

    With regards,

    Ruud - The Duke Hotels

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Add a filter to list arrivals/departures by rateplan or company.

    16 votes

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  7. For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.

    It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.

    33 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. when booking multiple rooms, it should become possible to add ALL names for the rooms, especially when different room types are combined.

    we have several corporate clients for whom we provide a seperate booking engine, and they sometimes book multiple rooms at once but do wish to specify the name per room booked.

    29 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We need a way to know how many guest open our emails, how many click on the links and call to action

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.

    We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Properties want to be able to send a specific room with pictures and description to a guest so that the guest can have an ultimate decision to book a room. Mews allows properties to send a quote or reservation inquiry but it won't give the guest ability to see what the room looks like. Having pictures with description would bring additional value.

    3 votes

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  12. In guest portal first screen, you can see an overview of reservations and clearly which one is cancelled. Once you enter into the Reservation details, the cancelled one does not state "Cancelled" so it can be confusing for the guest.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. While guest are awaiting for their room to be ready, we would like to allow them to start their check in on the Mews Kiosk App, even if the room is not inspected. Once the check in process will be done, guests can enjoy the hotel facilities and receive a notification when they can collect their keys once the room will be inspected.

    10 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. It should be possible to add multiple pictures to be displayed for products on the booking engine (Mews distributor). The pictures should be a carousel, displayed in the "Enhance your stay" section for add-on products.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Hello everyone,

    we wanted to ask you if it is possible to create new privilage where as if we take pre-authorization for extrases for "x" sum, the receptionist would not be able to create extrases in value bigger then the "x". Therefore they wouldnt be able to add anything to guest unless it is already paid for.

    1 vote

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  16. The ability to set up a pop up that comes up during booking, with all the benefits of why guests should book direct.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. We offer a guest different room categories and send him this in an offer.
    Now it must be possible for him to confirm only one category and reject all others.
    Unfortunately, this has not been possible to date.
    Thank you very much for the quick processing.

    1 vote

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  18. We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.

    28 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. The Mail Template page displays every email which can be sent by Mews, however there is no indication asto whether or not the email is active / enabled.

    It would be ideal to display the status of each email, so at a glance we know which emails are enabled and which are disabled without having to review stay settings.

    7 votes

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  20. Distinguish in the booking in some way (e.g. an icon) who is an adult and who is a child

    1 vote

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