921 results found
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Multi property booking engine
Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.
5 votes -
Improve SMS messaging
The SMS Service Add on Subscribtion is a good Idea, but it might can be improved as following:
1.) The way this product add-on is being priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean, the cary over that remains from the 50 € each month for us cannot ever be consumed...
2.) Track clicks: currenty there is no way to know if the sent sms messages are actually improving online check-in rates. It would be…3 votes -
Show that room is still occupied in check-in screen
the employees at the front office who process early check-ins and therefore check the room status often start the check-in process because the room status is inspected, yet only because the room is not yet checked out. Only at check-out room status moves to dirty.
Unfortunately, the pop-up on the tablet (Kiosk in staff mode) that the room is not ready for occupancy only comes after the guest has entered their data and signed.
Would be great if there would be a sign if the room is still occupied, in the check-in screen or if the room moves to dirty…
4 votes -
GTRIIP Integration
GTRIIP Integration offers a strong Guest ID Validating Guest Portal
1 vote -
Signature for accompanying persons Optional
Signature for accompanying persons Optional
Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.
In addition, it makes little sense to ask for this data for small children etc..
10 votes -
Option to book more than one property
The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.1 vote -
Connect a Chatbot partner to our guest journey.
Include an external partner in our guest journey, so that you do not need to reply on every single post but it can be handled with AI
7 votes -
Ability to limit available languages in the booking engine
We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
Can you develop a function (check box in a list for example) which permit that ?
Thank you for listening to our request.5 votes -
Booking gaps
Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.
1 vote -
Option to remove the marketing opt-in during online check in and check out
Option to remove the marketing opt-in at the online check-out.
14 votes -
for Reservations with a Booker, give the option to only email the customer the confirmation & Cancellation Emails
As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.
2 votes -
Kiosk for multi-property
So if a Hotel has central Reception, guest need to go through different Kiosk Systems. Nice would be if they can choose the property first and then check in
4 votes -
Be able to enter the address for each space category
We manage several holiday rental units and the different space categories have different addresses in two different cities.
Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.As the different space categories are located in two different cities, the fact that the address…
1 vote -
Guest to Product association
As a property that hosts guests for long stays, it is important to know what guest is associated with what product.
When a product is charged (1x) and consumed by one person and two people are on a reservation, there is no way to determine what guest is associated with what product. This gets more complicated the more products purchased that are for single consumption.
2 votes -
Import Guest Historical Data
Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import
4 votes -
Alle Namen anreisender Gäste einer Buchung vorab abfragen
Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.
30 votes -
E-mail templates / Automatically generated e-mail can be changed individually at "Service" level
Unfortunatelly it is not possible to change to the service name on the online check-in, unfortunately the online check-in configuration is outside of the services and located in the Settings > Property. Therefore it is not possible to change this text to use the service name.
7 votes -
Restricted campaing code is not giving any information
When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"
At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.1 vote -
customize occupancy in the booking engine
We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.
For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.
15 votes -
Return limited guest profile data
It would be great if you can restrict the guest information that is returned for a certain AccessToken.
We have an inquiry that our customer wants to see limited guest profile data (only guest name and room number) in our software and not the whole guest information like addresses, communication information, etc...Therefore it would be helpful, when such a filter can be configured on Mews side.
1 vote
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