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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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794 results found

  1. This may be a bug; however, mews applies the returning guest classifaction also in case a guest cancels his booking and then makes a new one. The returning guest classification should only be applied in case of a consumed (checked-in and out) reservation.

    5 votes

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  2. 2 votes

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  3. Include all fields of the guest internals tab in the guest profile report. Guest profile notes are sometimes more important than reservation notes to give clarity to classifiers.

    2 votes

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  4. I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.

    Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.

    You can find more information on this topic here: https://web.dev/learn/forms/autofill/

    15 votes

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  5. it would be a cool e-commerce feature increasing conversion if we could send a reminder and summary of an abandoned booking in distributor via e-mail. A personalised text and an easy way to book would be a must.
    Cheers

    2 votes

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  6. 2 votes

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  7. Please adjust the length of the e-mail queue to one year. I can look back for four months, but we book one year ahead. So this means that for most of my guests, I cannot see the confirmation e-mail. If the guest does not have it themselves, I cannot prove that and what they booked with us (which is very awkward as you can imagine).

    6 votes

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  8. Upgrade feature to be changed from a bird back to original

    1 vote

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  9. Create an additional guest classification option under internal notes for corporate guests. So we can easily differentiate between guests who paid corporate fixed rates and standard rates

    3 votes

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  10. Natively shorten check-in urls sent out by mews to booking.com guest email addresses so booking.com doesnt insert linebreaks into the urls. Otherwise guest using booking.com app can not click on any url generated by mews - all urls are broken.

    Line breaks are inserted by booking.com after every 71st character in the url.

    We remove linebreaks manually and resend the urls to the guests.

    14 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. We are looking for the ability to have a "guest note report". We often need to check allergy restrictions or other items for events where the individual guest notes are important.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card.

    14 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Show a mark or warning on blacklisted guests when making a new reservation instead of the warning when clicking "Book now".

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be nice if Mews gave an indication when a booking with a task is cancelled. For example, we set tasks for flower orders for a guest. So when the guest cancels, we can immediately see that flowers are also ordered for the guest, so we can cancel them as well.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.

    This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.

    40 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  17. We have been experiencing a lot of difficulties due to the so called auto-replenishment tool at Booking.com which cannot be deacticated. They basically sends the cancelled rooms/beds back to sales without waiting for an update from PMS first. It can lead to mismatch in the actually available inventory. This can happen especially in the situations when we e.g. upgrade reservations to other room categories. This change is not being sent to the channel manager/Booking.com at the moment.
    If you could build a feature which send reservation updates from Mews to the channel manager(e.g. date update, room category update), that would…

    4 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. It will be great if we can have the option to add or change the voucher when a reservation is already done.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  19. Some OTAs allow the customer to change Onsite payment to Online Prepaid reservation up until the check in.
    Currently the routing rules do not trigger when the payment option updates.

    We would appreciate if the routing rules trigger when the payment updates into "Online Prepaid" so that we do not accidentally charge the guest twice.

    2 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Since Mews is doing such great work with bookable services. It would be great to be able to use a {bookable service} placeholder in the email templates.

    Thank you for booking {spa treatment} at {hotel company name} sounds much better, doesn't it?

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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