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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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794 results found

  1. A lot of People always travel together like spouse or friends.. With mews the fellow travellers gets lost except the person who uses mews knows that Person A is always traveling with person B. It would be fine that there is an option to connect guest profiles.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Allow products to be bought per person rather than based on number of people in the room e.g room is booked for 2 people but only 1 person want a massage which is an extra. Currently you can only book 1 if you choose once or per person and it is based on the number of people in the room

    9 votes

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  3. Find duplicte guest profiles and offer a merge function based on the guests phone number

    5 votes

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  4. It would be helpful if there was a little asterisk or something to indicate which fields are mandatory to fill in in order to complete a check-in

    4 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Some guests have read the before start, but decide to do the online check-in later. We are getting complaints that the reminder is experienced as "spam".
    It would be preferable to have the option to only send the before start e-mail, but disable the before start reminder.

    12 votes

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  6. Please make it possible to show more rates than only 1 rate per rate group in the booking engine. We have multiple rates (packages) per rate group. if we need to give all the rate's a rate group than we need to make over 25 rate groups. this will then be extremely difficult to handle for the employees as they have to go trough a large list.

    11 votes

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  7. It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. So for us it would be quite useful to add an option for guests to choose if they want to receive an invoice. Also an extra box if they wish to have company details in there would be great. This way we can send invoices to guests when they want it and also how they want it.

    5 votes

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  9. as we deal with mainly long staying guests, they have from time to time a visitor joining them. currently we add the person and make a note to remove their profile from the booking when they have left.
    this means however that we have no proper record of who has stayed when where, which is not ideal.
    is there any way we are able to add separate profiles to a space and keep a record of the period they have stayed with us.

    2 votes

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    Hello Simone,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Lors de la création d'un bloc de réservation (bloc de disponibilité), il faudrait que l'on puisse envoyer des email automatiques au Booker : Devis + rappel d'échéance. De la même manière que les réservations individuelles.

    1 vote

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  11. Language depending on nationality, with the option for a manual override.
    if the nationality is set for a spain, language should change to spanish. The kiosk is guest forward. default language can be set, but a more individual approach would be good

    4 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. A " how did you hear about us when making a reservation through the booking engine" would be great for Marketing purposes !
    Please :)

    12 votes

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  13. The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.

    Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
    This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.

    5 votes

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  14. Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.

    Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.

    13 votes

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  15. Very often husband and wife or companions and/or children do travel together. In mews I see when main guest is "Returning" Guest. In this case I would like mews to automatically suggest names of other people who stayed with them the last times. This information could also be stored in Guest profile on his/her own page of mews. Since it is now the 3rd year we are using mews, more and more guests are returning and it would be of good service not to have to ask again information about companions and children who stayed already

    9 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Upload a picture taken directly from the webcam into the files section of a guest profile.

    12 votes

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  17. The green sign shows up when all the guest completed the online check in. Thats rarly the case often we need just the date of birth of the second person and then the guest gets asked the normal registration form because nobody looked up the pre filled in regestrion card.

    6 votes

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  18. When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.

    We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.

    The option to change this text would be greatly appreciated.

    8 votes

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    Hello,


    we are currently changing the way how we will show no avaliability and we will put this change into it as well, so we are minimizing the impact on the property.


    Thanks a lot for good input.


    Jan from B2C Team

  19. We do not have a 24 hour front desk and do not want the ability for a guest to make a same day reservation after 9pm. Currently we can only set a restriction for the whole day, please add the ability to set a specific time.

    6 votes

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  20. Hello,

    During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...

    4 votes

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