Please extend mail queue retention to at least one year, or six months at an absolute minimum. Guests frequently book more than three months ahead, so confirmation and delivery records can disappear before the stay even happens.

We have already faced a group dispute involving several thousand dollars where we could not prove a confirmation was sent because those records were no longer available. This is a basic operational need with real financial consequences for hotels. I have dealt with this shortcoming several times and strongly urge Mews to prioritize it.

it ´s very important

it ´s very important

really very important

The retention period for offers and booking confirmations should be extended to at least one year. As a resort hotel, we often sell rooms up to twelve months in advance. If the current retention period is not adjusted accordingly, we no longer have access to relevant documents and confirmations. This not only makes it more difficult to trace booking transactions but also creates significant challenges in fulfilling our obligation to provide evidence, for example in cases of no-shows, late cancellations, or legal disputes. Extending the retention period to at least one year is therefore necessary to ensure legally compliant documentation and the proper handling of complaints and legal proceedings.

Fully agree, really important for us as well.

Full agree with you.
What about sending avery 3 month a mail to all our guest having reservation done
Should we all do this, I think we could flood the web server of mews ...