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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

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Guest Experience

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799 results found

  1. Afterpay have a large presence in ANZ and are expanding their offering. Offering the payment option via the Mews BE would enhance the experience for customers in the region.

    1 vote

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  2. we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks, share of food). This is of course too cumbersome for the guest.

    Is there a way that I can create a product when the guest books (e.g. breakfast camping 15,-) and Mews automatically splits this booked service into two products?

    2 votes

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  3. If mews could sell USB camera modules that could be placed next to kiosks/computers for easier Document "Scanning".
    If all documents are the same brightness, distance from the lens it could speed up the scanning procedure.

    1 vote

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  4. On results page, the number of searched adults is located on a separate event (ga4FetchedWithOccupancy) from the event containing a Data Layer with searched dates, availableRooms, prices, currency. Include the searched adults number in the data layer of ga4CategoriesLoaded

    1 vote

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  5. When a TA uses a generic email address to make a reservation, the new Booker functionality workflow will add the card to the booker (TA), not the actual guest, ending up with an endless list of cards attached to the TA profile.

    21 votes

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  6. a more complete overview for the guest.
    With comming and previous bookings.
    Automatically see all invoices.
    Change invoice details (adress, company name etc.).
    Change dates / bookings

    So that the guests can do everything without the need to contact us.

    1 vote

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  7. If you want to make a new reservation for a new travel agent, you first have to create a company profile and then the travel agent contract so you can add the TA to the reservation. For travel agents who only make 1 reservation, this is a big hassle.

    It would be easier if you could do this in 1 go and thus make the TA contract and company profile in 1 flow (while making the reservation itself).

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. TA contracts are connected to bookable services i.e. they are not shared like companies are. Some properties want to import TA contracts from one bookable service to another, they might work with the same partners in different areas (resort/apartments). Maybe it would be beneficial to allow properties to download and then import this information (maybe CSV format) from one bookable service to another?

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.

    2 votes

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  10. I previously suggested this as an option to add to the Booking engine. But it would much better to add it to the Reg card !

    This is a fundamental for any PMS systems !!

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When a breakfast product (regardless of price) is attached to a reservation it should not be promoted again to the customer.

    Current Mews logic: “a product will not be promoted to a guest if it is attached to the booking” - suggested change “products within the same product category will not be promoted to a guest if any product within that category is attached to the booking”.

    12 votes

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  12. When a reservation is done with 1 Adult + 1Child than the average price of the breakfast for both products will be displayed.Breakfast adults: 20€, Breakfast child 10€ then it displays 15€. This can be very confusing for guests + staff. It is better to display the price per each product and do not show the average price

    16 votes

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  13. give guests the option to add their name Phonetically

    2 votes

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  14. Currently, the only notes that can be unselected from the reservation report are the "General Note" from the reservation screen. All Internal Tab Notes from the Customer profile remain visible on the report. Some notes are not meant for all departments or all staff. It would be helpful for Admin to be able to run the reports pertaining to each department without having to overshare notes from the customer's profile.

    Just the way General Note Can be unselected, notes from the Internals tab should have the same flexibility.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. hiya, I am trying to assign an existing travel agent to two bookings for a different service (cots). although i can assign the agent to the unit reservations, it will not allow me to assign them to the two other bookings.
    any idea how we can change this?
    thanks
    Simone

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Hi Mews Team,

    the online check out function is yet not available for all reservations. For example it is not possible to use the check out online for company reservations. We need this function available for all reservations.

    1. Enable online checkout for all reservations
    2. Guest need to change their billing adress during online check out. This is absolutely essential the prevent going customers to front office to change their company adress.
    3. The process must be easy and quick

    Thanks
    Linus

    32 votes

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    1 comment  ·  Guest portal  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  17. Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.

    2 votes

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  18. Create the option for a guest photo to be added to the Internals - Guest Notes section of MEWS please.
    The new update is great with categorized notes.
    Being able to upload a picture of our VIP and regular guests would be really helpful

    2 votes

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  19. Why is it not possibile to add a new company to a mother company while creating it? Actually we have to create a new company and afterwards open the company profile again to add a mother company. We need to add the mother company for the statistcs.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Our big company clients have a lot of branch offices all over Europe. Actually it is not possible in Mews to find the right branch office by typing in the name of the company and the city of the branch. Why not? This should be quite easy to be solved and save a lot of time. Furthermore it would avoid creating the same branch office again and again.

    15 votes

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