Offering this type of user journey would be critical to achieving true human centered design for the booking engine.

Right now what's driving the user journey is what the system needs first (ie: the dates) not what the guest wants (sometimes that's a specific date, but not always). More and more guests, especially younger generations, are driven by the experience they are looking to book and are willing to be flexible on what date or even what room they want.

By allowing a non-linear path through the booking process (ability to start with a room or start with a package/rate) you allow guests to choose their priorities and therefore increase the likelihood that they will go through with a booking.

Yes please! We alreadyhave these sales focusses descriptions on the hotel website with a [Book now], but there is no easy way to directly link to the described package to book it.

You could use a deeplink to preselect the package and room type, but then the booking engine uses the default stay dates, and when you edit them, you go back to the first step and the preselected category and rate is lost and the guest has to go through each step to select a room and rate.

I added a related and more detailed request with booking flow suggestion here https://feedback.mews.com/forums/955601-mews-booking-engine/suggestions/47278931-allow-to-start-the-booking-process-with-room-type

Yes please! I have tried using a deeplink, but that doesn't work correctly.

So on the hotel website we have descriptions of each package and each of them has a [Book now] button. We want to open the booking engine with that package preselected. That page needs to have the package details and an availability calendar where the guest can enter their stay dates and select the room type they want (similar to what the Cubilis, Smarthotel, SiteMinder and Hoteliers booking engines do).

I added a related and more detailed request with booking flow suggestion here https://feedback.mews.com/forums/955601-mews-booking-engine/suggestions/47278931-allow-to-start-the-booking-process-with-room-type

Dear development team,

As a hotel we always explored the limits of the Mews system in order to implement new ideas but we are experiencing difficulties in terms of fully setting up our booking engine the way we would like it to be.

One of the ideas we could not implement due to the limits of the system is a dynamic package deal.

We would like to offer our guest the opportunity to book a room plus experience (we have a great partnership with a local brewery).

The pricing mechanic behind this deal should not be static. Our rooms have dynamic prices and we would like to keep it that way.

We do want to be able to offer packages to our guests.

We believe the deal should reflect like this in the booking engine:

Dynamic room rate + standard product A (brewery tour + tasting) = Package deal

The guest should see the package deal and (here is the main problem) total price of the dynamic room rate for that particular day + the product linked to it.

Now the only way to do this is by adding the products AFTER the booking is made through a product rule or by creating a static package rate and to include the products in the total price. Both ways don't work for us.

The guest should understand what they book and not having to pay afterwards (during check-in) because the PMS cannot include products realtime on top of a rate during the booking process. Hotels shouldn't be forced to only being able to offer package rates through a static rate construction.

If Mews would be able to pull this off I think this would be a great addition to the booking engine and to open up a new world of opportunities where hotels can play around with their guest experience and brand (identity) through partnerships etc without compromising their pricing strategy.

I really hope you will consider developing this in the future.

Best regards,

David van Erkelens
Teleport Hotels
Business- & Hotel concept developer.

Would be very pleased for that!

This would be incredibly useful. Especially for packages which span more than one night. For example, our three night Christmas package @ £1900 shows as £633.33 per night which isn't very aesthetically pleasing and could imply that the guest can stay for 1 or 2 nights if they wanted instead of it clearly being a set 3 night package. Thanks!

Would love this feature.

This is so important and basic for Hotel Sales. It still amazes me that Mews doesn't have this option. Hopefully they work on it soon!

(some packages would be limited to a specific date, some not - it depends on the nature of the offer)