1997 results found
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Restriction Edit always back to today while editing
While Editing Restrictions in calender mode or in List mode the view goes after saving always back to today and not to the preselected date period.
2 votes -
Ability to add an extra bed adjustment per space category and specific dates
It would be useful if we could set a different price for the extra bed adjustment based on the room category (without having to create different rates for it). Additionally, we would like to be able to set different prices depending on the time of the year (example: extra bed in low season can be cheaper than extra bed in high season).
2 votes -
Link hardcoded tourist tax adjustments to the tourist tax accounting category
Linked hardcoded tourist tax adjustments to the tourist tax accounting category and not to the accounting category of the parent (service)
This distorts the accounting because the tourist tax has to go back down into a tax type accounting category, whereas the service's accounting category is a turnover account.
This regression was detected at the beginning of 2024.
2 votes -
Managing doubtful customers
When we think that a customer is at risk of not paying, we should be able to change their status to ‘Doubtful customer’ so that we can isolate them. If the customer finally settles the debt, then it is reclassified as a normal customer, and if we know that the customer will not pay, then the invoice must be paid using a ‘Loss’ payment method.
Today there is only a ‘Doubtful debt’ payment method, but this closes the invoice directly, which makes it impossible to monitor the intermediate status of customers who are at risk of not paying. Especially from…
2 votes -
Search function for spaces
As with the rates page, it would be useful to have a search bar for spaces, so that settings can be made more quickly when managing establishments with a large number of spaces, and therefore with several pages (e.g. > 300).
2 votes -
Add 'Access to the Reservations Report' to the permissions which can be assigned to a user
Mews is implementing many extra ways to secure the user account.
However, if it happens that a hackers gains access to the Mews system, you are pretty much done.All users have access to the Reservations Report, and if the Permission 'View Customer Data' is given to the user (which it will be in 99.9% of the cases) the hacker can easily export the Reservations Report including ALL of the guests private information.
If access to the Reservations Report is either available as an individual permission, or added to the permission 'Access to sensitive reports' a hotel can protect themselves…
2 votes -
Roomtype setup also needs to have the option to configure a rebate accounting categorie
Roomtype setup also needs to have the option to configure a rebate accounting categorie. We want to split revenue per roomtype with different accounting categories. This is possible, but when revenue is rebated it goes to a general rebate categorie instead of the configured room type accounting categories. Seems like the product team forgot to develop the rebate- and cancelled items accounting categories settings in the room type configuration section.
2 votes -
character limit
I have recently discovered a 1,000-character limit has been applied to (at least) the description of a new rate when I attempted to modify an existing description and add a new rate. Overall, not an issue. The problem to solve is formatting this description. Line breaks and blank lines entered when writing the description are no longer recognized and now the lines all run together. This is not a great Guest experience and is apt to cause more Guests to skip reading the description entirely when they see a big block of words. I hope this was an oversight when…
2 votes -
Sort out cancelled / no show reservations in groups
When going through cancelled / no show reservations (groups) it is time-consuming having to click on each and every one of the reservations in the group to see what date and what reason the booking was cancelled.
In groups it would be great if you were able to organize them by date, as well as, reason (cancelled / no show).
The best solution would have been to sort them out as we have when it comes to past and future bookings and by date but instead "cancelled" as one and "no show" as another one.
If you then click on,…2 votes -
Activation and deactivation of users
In the user management section, it would be nice to simply deactivate or reactivate user profiles. Sometimes users work for seasons and leave the company for a few months between seasons. Currently, if you want to stop the access to Mews, you have either to remove the rights of the user or you have to delete the profile and recreate a new profile when the user comes back. When you try to remove the rights, if will not work if the user has created export schedules. The only person who can remove the export schedules is the user himself. It…
2 votes -
Make it easier to give access to relevant reports when assigning roles
Please split the different available reports in the Permissions tab when assinging roles to employees.
This way we can make several reports, like a reservations report, available for a number of employees who need this while they do not need permission to the Accounting report or Accounting ledger f.e.2 votes -
Responible person
It would be great to be able to add "responsible person" to a group booking and on the accounting ledger.
2 votes -
Mews App: Filtering "Service" on the Spaces Page should automatically reflect in "Assign" Page
It can be cumbersome to filter further on the "Assign" Page (hand icon) when a client has already filtered the service on the "Spaces" Tab (house icon), especially for the number of Spaces we still have to go through in order to select the correct space per that service. Somehow, ALL the spaces are still listed regardless of the filtered services.
2 votes -
Audit Logs: Reinforce and Increase Admin Access
IT and Property Admins are requesting a more robust platform for their permissions where they can manage login audits (for example) for the properties they are running so they can react more urgently and proactively when necessary without needing to involve the Support team as the first plan of action(especially in time-sensitive cases).
2 votes -
New Product Order Page: Add "Currency" Field
On bill > [+] Add Product > It would be useful to eventually add a "currency" field to change the currency of the product for those environments accepting multiple currencies.
At this time, one has to create multiple products to reflect a distinct currency in their settings.
2 votes -
Order generates email for API reservations
Currently, Mews only sends emails to the notifiable reservation sources are "Booking Engine", "Channel Manager" and "Commander.
It doesn't happen for reservations created via API.
We would like to add this source and receive notifications about reservations created via API.2 votes -
Display "Segment" Column in Rate Management Page
Consider adding a Sorting filter where the rates can be grouped by Type, Voucher, or Segment when researching or managing rates. It would be helpful to also have these columns visible for that purpose.
Perhaps also add the possibility (later on) to apply bulk-modifications per these groupings.
2 votes -
3 phase check on clean room
We would love to have 3 pahce check for housekeeping.
One when room is cleaned, one for inspected and one for maintenance to finish as we have a lot of things to take to consideration before the room is ready for guests.2 votes -
Invoices: Variable templates
Create multiple footers/templated for invoices and being able to select the correct template before closing and sending the invoite
2 votes -
Automation of Passport Field in Invoices
In Spain, where I reside, it is mandatory by law for an invoice to include a passport or ID to be valid. Currently, when a customer enters their passport information into the reservation system, it does not automatically populate on the invoice. This requires manual entry for each reservation, which is time-consuming and prone to errors with all the companies that at least work in Spain.
Suggested Solution:
It would be very helpful to have an automatic transfer of the passport information from the reservation system to the invoice field.
Benefits:
…Improved Efficiency: Reduces manual work and saves time for2 votes
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