1997 results found
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Breakfast price changes - Product
Problem:
When you update a product price in Mews (like breakfast), it only applies to new bookings. But if a guest changes their reservation (like the dates), Mews may remove the original product and re-add it at the new price not the one that was originally booked. This causes confusion for staff, inconsistent pricing for guests, and potential overcharges. Even with the workaround of creating new product versions and stopping sales of the old one, the issue can still happen, especially when guests change bookings via OTAs like Booking.com.Proposed Solution:
Mews should offer a way to lock the product…2 votes -
Multiple cancellation policies within the same Rate group should allow for prioritization
We would like to be able to set priorities for multiple Cancellation policies within the same Rate group. For example if the rate group has 30 days cancellation policy, but also needs to apply free cancellation within 24hr after confirmation, if the booking was made less that 30 days prior to arrival, 24 hr free cacellation should kick in first and exclude 30 days cancellation policy.
2 votes -
Cancellation Policy Overwrites improvement / bug fix
Currently if you set a cancellation policy overwrite for a rate group there are several issues:
- The overwrite policy is not reflected within the email templates
- The policy only applies if the arrival date falls within this period. There is no way to define an inclusion rule
Let me explain this with an example. If I set a 14d cxl policy for New Years 31. - 01.01., the confirmation email will still state my standard 3d cxl policy. If a guest stays for two nights 30.12 - 01.01. the policy won't even apply because his arrival date doesn't fall on…
2 votes -
signature tracking for T&C and Registration cards
Right now, it is only possible to see who has completed a digital registration card by navigating to a customer's profile. It would be helpful for registration card signatures to be tracked so the property can see who has and has not signed a registration card. Furthermore, some properties may require waivers. Right now the recommended way to include additional agreement terms is to add the text to the T&C document. There should be an option to add customized documents as well as the option to decide which documents should be trackable and uploaded to the customer profile.
2 votes -
Fixed start dates for voucher booking engines
Would it be possible to configure fixed start and end dates for the "voucher" booking engines?
To improve the guest experience when promoting a time-limited rate, it would be ideal to define a default start date for the voucher that aligns with the start of the promotion. If the selected date is before this, the default would adjust to the actual current date.
Likewise, if a user searches for availability beyond the promotion’s end date, rather than showing a generic “No availability” message, it could display “Sorry, this offer has expired” with a redirect link to the main booking engine.
…
2 votes -
Action log in Atomize / Mews RMS
It would be a great addition to the system to have an action log or in some way showing which user made a price or hierarchy override, entered a note, etc in Atomize/Mews RMS.
2 votes -
check out
When you have the departure list open and select multiple rooms you sometimes get an error message that one room can not be checked out if it is already checked out or have an open biil. It would be great if the system checked out the remaning rooms that have been selected so you don't have to start over from the beginning if the page is not updated and you have selected multiple rooms for check out
2 votes -
ID check & signature directly via Mews Terminal
It would be very helpful if the Mews Terminal could also be used to scan ID cards and collect guest signatures. This functionality is already common in many other markets and would allow small hotels, who cannot afford a full Mews Kiosk setup, to still benefit from a more automated and integrated check-in process.
Ideally, there would be a new button (similar to the current webcam scan option) in the guest profile. When clicked, it would initiate a flow on the Mews Terminal:
The receptionist takes a photo of the front and back of the ID using the terminal’s camera.
…
2 votes -
Zimmerplan
grössere/kompaktere Ansicht des Zimmerplans auf dem Bildschirm, besser Farbabgrenzung(z.B. 2 Monate angezeigt, aber man sieht trotzdem noch jeden einzelnen Tag) Beispiel: Protel Zimmerplan
2 votes -
assign employees next day
It would be great if it is possible to assign HSK employees in the furture. So you can assign the employees already a day before or even longer. So when a Manager is off or arriving later the employees know where to start.
2 votes -
Create rates and promotions by using Prompt
Will there be a time in the future where we can prompt the system to create rates, restrictions and promotions the same way we prompt an AI, and all the mapping will be done seamlessly: ex.
Please create a rate plan called "Summer Break" for all my properties. the rate needs to be 15% off BAR, and require a minimum 2 nights. the rate needs full pre-payment and can be booked on direct channels and all OTAs.
2 votes -
Deactivate space category
Allow user the ability to deactivate space category when needed
2 votes -
primary address
hi,
some of our cooperating companies have different billing addresses under the same name. At the moment the billing address is taken from primary address (which is the last added address). Can you enable: a) changing the primary address within company profile or b)choosing company address during the billing process?2 votes -
Visible occupancy on main page
The week snap shot is helpful. However, I would like our team to always know where occupancy is sitting for the current month. It would be great to have a coloured doughnut on MEW dashboard visible at all times.
2 votes -
block same amount of rooms each day
Would be great if you can block same amount of rooms for the entire block each day rather than having to type in amount of rooms for each day.
2 votes -
kiosk check in balance
The guest can check in at kiosk even if the balance is 1.000 DKK - due routing rule. Company has a) guest who always get sent a bill to company and b) guest who needs to pay themselves at the hotel. The host gets the room amount back to guest profile from company, but the kiosk do not ask the guest to pay. So the guest check in and out without paying.
Here: The kiosk should see the balance for asking payment.2 votes -
Conserver le prix HEBERGEMENT lors d'une MAJ du nombre personnes
Il arrive très souvent que les clients se présentent au check in seuls alors que la réservation était faite pour 2 personnes ou que la répartition du nombre de personnes (adultes, ados, enfants, bébés) ait besoin d'être modifiée. Il y a au moins systématiquement les taxes de séjour en produits réservables additionnels ainsi que des petits-déjeuners packagés (avec des tarifs différents selon l'âge des occupants) si le tarif est BB. On voudrait avoir plus d'options pour notamment pouvoir "conserver l'ancien prix de l'hébergement" et non pas "conserver l'ancien prix" comme actuellement qui est en fait le prix total hébergement +…
2 votes -
Dynamic Button for Early C/I and C/O for all Bookings
Currently if a use attempts to set an early arrival for a booking (especially Availability Block group) the early Check-In time is rejected because the block is missing the necessary adjustments. In other words, the system cannot consider early check-in due to conflict with the occupancy time established in the stay settings.
However, this is an avenue for additional income and also for personalized service - clients often find themselves without many options when it comes to that.
On top of the possibility to create "Early C/I products", there should also be a button that could facilitate an earlier check-in…
2 votes -
Change room status to dirty already on departure date not only after check out
We like to do the room cleaning every 2 days for stayovers. This works fine with the intervall setting. But when it comes to the check out, it gets a bit confusing when the cleaning staff is using the app. Sometimes rooms are vacant very early and the reception is not informed about it. So the cleaning staff see only the room as checked and not as dirty, cause the room is not checked out. If the housekeeping switch the status to clean before check out, the room will automatically marked as dirty after check out. Helpfully would be if…
2 votes -
items aanpassen bij wijzigen arrangement
Bij het wijzigen van arrangement in een bestaande reservering, worden items die niet in het nieuwe arrangement horen automatisch verwijderd. Momenteel moet dit handmatig gedaan worden.
2 votes
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