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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1891 results found

  1. In Spain, where I reside, it is mandatory by law for an invoice to include a passport or ID to be valid. Currently, when a customer enters their passport information into the reservation system, it does not automatically populate on the invoice. This requires manual entry for each reservation, which is time-consuming and prone to errors with all the companies that at least work in Spain.

    Suggested Solution:

    It would be very helpful to have an automatic transfer of the passport information from the reservation system to the invoice field.

    Benefits:

    Improved Efficiency: Reduces manual work and saves time for
    2 votes

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  2. Beim Anlegen einer Steuerungsregel, wäre es cool, wenn man direkt auch ein festes verknüpftest Profil zusätzlich zum Verantwortlichen auswählen kann, welches der Abrechnung hinzugefügt wird. Safe clicks.

    2 votes

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  3. Residents can book their stay with an open end date. Guests are staying for more than 1 year at the same property and instead of offering them an end date and another guest can book the same room, they would like to book it for one guest only.

    2 votes

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  4. 2 votes

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  5. Nous utilisons actuellement room check in (HOPR) et nous avons des textes et photos afin que nos employés d'entretien ménager puissent voir les standards des unités avant de faire les ménages. nous aimerions faire la même chose dans Mews.
    We currently use room check in (HOPR) and we have texts and photos so that our housekeeping employees can see the standards of the units before cleaning. we would like to do the same in Mews.

    2 votes

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  6. Es wäre dringend notwendig eine Möglichkeit zu haben Produkte nur intern vom Gesamtbetrag abzusplitten für die Buchhaltung.
    Beispiel: Zimmerpreis 150 EUR, davon sind anteilig 30 EUR Frühstück. Diese 30 EUR müssten automatisch im Hintergrund abgesplittet werden und in die Buchhaltungskategorie z.B. Food & Beverage gebucht werden ohne das dies für den Gast ersichtlich ist. Derzeit müssen wir ein Produkt aufsetzten und ein Ausgleichsprodukt dafür aufsetzten, damit es korrekt für die Buchhaltung verbucht wird.

    2 votes

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  7. We would like to be able to fill in the housekeeping room status the day before. In case a housekeeping manager has a day off or starts later.
    At the moment it is not possible, because if you click the date to day after they rooms will not been shown for this date as well, but still shows departures and stay overs from the day of today.

    2 votes

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  8. As a hotel, we offer our partners overnight stays as sponsorship for an event.
    We would like to have this payment method among the external payment options.

    2 votes

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  9. Bonjour il faudrait que l'on puisse customiser l'e-mail "commande ajoutée" afin de pouvoir faire figurer les conditions d'annulation du tarif au même titre qu'il est possible de le faire sur l'e-mail "confirmation de réservation" reçu par le client.
    Merci

    2 votes

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  10. If you want to enter a new reservation, all rate groups and rates appear in the availability display. However, the rate window is not wide enough to display all rates. You have to scroll all the way down to expand the display to the right.
    I would like to see this bar for expanding the rate display above the rates window, ie below "rooms".
    This would also make it easier to see how far to the right you have to drag to see the desired rates

    Wenn man eine neue Reservierung eingeben möchte, erscheinen in der Verfügbarkeitsanzeige alle Ratengruppen und…

    2 votes

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  11. Es wäre toll, wenn man bei der wirklich super einfachen Buchungseingabe noch irgendwo die Möglichkeit hätte, eine kurze Notiz für den Gast hinzuzufügen. Wie zB.: Zimmer im Erdgeschoss oder Allergiker-Bettwäsche oder späte Anreise... Der Chat funktioniert ja zunächst nur von der Gastseite aus... Wenn bei uns ein Gast ein Zimmer im parterre oder barrierefrei wünscht, ist es nicht immer eine eigene Kategorie und es wäre hilfreich, auf ein vorheriges Telefonat oder einen Emailaustausch eingehen zu können. Also eine Art "Notizfeld"...

    2 votes

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  12. Have you been scared you did a manipulation on production instead of demo? Especially when you started with Mews and everything you looked at was new to your eye? It happened to me a lot, and I thought the blue demo logo maybe isnt big enough... actually if the entire top banner was blue it would be so much easier to identify and remove all doubts about which environment we're working on (for us and for hotels too)!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Serait il possible d'afficher un total pour chaque département sur les factures des clients.
    Nous avons plusieurs départements sur les factures lors d'évènements et nous devons faire les totaux à la main et sur de grosses facture c'est un peut long.

    2 votes

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  14. Det hadde vært fint å hatt muligheten til å filtrere account ledger på "past revenue" slik at man ikke får opp "future" og "checked" in også.

    2 votes

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  15. When allocating room numbers to employees it is not possible to see if a room is already allocated to another employee. Most days our houskeeping manager devides about 100 room, and its easy to miss that you have allready allcoted the room. It also dose that she acually prints out the list, marks the rooms on paper, and then allocate the rooms in MEWS operations.

    Rooms should be marked/flaged when assigned to make it easier.

    2 votes

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  16. You should be able to make changes to a reservation after the bill has been closed. This would just create a new separate bill with the extra charge/credit.

    2 votes

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  17. Charge the guest 12hrs +/- before check-in/out

    2 votes

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  18. Add ability to manager employee supervisor in MMP. This would be helpful for the new Mews University reporting, etc. currently it seems we still have to manage the supervisor settings at the property level. this makes it harder for managing corporate or multi property staff.

    2 votes

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  19. Good afternoon team Mews
    Currently in mews we see that you handle a different exchange rate every day, can you help us to see this exchange rate reflected in the main panel of mews?

    Since currently the team has to be doing the manual calculations to know how much is the dollar exchange rate that is used every day, and this takes us time to be analyzing and taking out the exchange value of the dollar day by day.

    I hope you can support me with this information in the part of the mews panel so that it is visible…

    2 votes

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  20. Some properties find it too restrictive not to be able to modify guest count once a rebate has been created and balanced in their PMS. Bills/invoices being legal documents are understandable - however if a rebate is created to correct bill details or items, the guest count should be considered as well.

    2 votes

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