1997 results found
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Keep room lock when arrival or departure date or time is changed
Description
When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.Feature request
Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.Why this matters
• Prevents accidental room changes
• Reduces manual…6 votes -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
6 votes -
Improving Restriction Creation Flow with calendar view
When using the calendar view and adding a restriction, after saving, you are automatically redirected to the list of restrictions, which means leaving the calendar view. Therefore, after each addition, you need to go back to the calendar and reapply the filters to display the desired dates.
I considered the solution of opening two windows—one to keep the calendar view open and the other to create restrictions. However, this does not solve the problem: when a restriction is created in one window, the other window needs to be refreshed to display it, and this refresh resets the filters and returns…
6 votes -
Filter the restriction calendar by rate or rate group
Adding a filter option in calendar view, so you can see the calender for just one rate or rate group.
6 votes -
copy availability block
Have the possibility to create a copy of an existing block reservation and just change the dates, booker, room types, price, room amount if needed. If the same company has a series of blocks we can just make a copy of the first block and change the details
6 votes -
Allow removal of items on multiple rooms simultaniously
We often have large groups of guests with on all rooms the same items booked. If we make a mistake, or something changes in the booking, we have to go room by room to cancel the wrong item. It would be great that if you select rooms with the same items on them, ( because you add the items to all the roms at the same time) you can also remove them all together.
6 votes -
View product checklist in Mews mobile app
It would be great if it was possible to view the product checklist in the Mews mobile app.
Then we do not have to print the list (save the planet) and the list is always updated6 votes -
Send confirmation letter to availability block reservation
We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.
6 votes -
EAN number search
All governmental and municipality has EAN numbers in Denmark for billing.
We are setting the EAN number in billing code.
We would like to search the company with EAN number - quick and easy.6 votes -
Space Status Report: Refine the Logic of the Stayover
Currently, The Space Status Report refers to Stayovers as "Any booking that is staying overnight and has neither arrived that day nor departed that day."
If the user does not know to include "Arriving/Arrived" filter, they can miss many arrivals that checked in after midnight (especially if their arrival was expected at 3 PM the previous day). This therefore opens up the hotel to possible mistakes.
It would be nice to simplify the logic to reduce some of the work on the Operations Team. If the unit checked in is staying over - regardless of arrival -they should be listed…
6 votes -
“Reissue as open bill” should pull updated Legal Identifiers from customer profile
When using the “Reissue as open bill” function, Mews will re-issue the new invoice with the Legal Identifiers of the old bill, without checking whether any of the Legal Identifiers in the customer profile have been updated.
So if the new bill is reissued because any of the Legal Identifiers in the old one were incorrect, they will be incorrect in the new one (unless manually overridden when reissuing the bill).
But because the new invoice is issued on a new date, also Legal Ids should be the ones setup on that same new date.
6 votes -
Automated Repeated Reminders for Overdue Invoices in Mews
Currently, it is possible to send invoice reminders on demand and manually via the bill/invoice itself or via the City Ledger.
(1) It would be nice to have repeated (and automated) reminders in different stages of the aging process, and
(2) also create an easier way to add a surcharge (if needed) on overdue invoices;
(3) Alert the responsible personnel/Mews User of the reminders not actioned.6 votes -
Send new payment request after failed booking engine payment
When guests payment fails on Booking Engine (property's web page) - it would be good if a payment request is sent automatically and guests warned if they do not make the payment that the booking will be cancelled.
We are currently doing this manually and sometimes it is a lot of extra work.
6 votes -
Improvement to Unpaid Items/Deposits Section: Refunds & Payment Requests
It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.
Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.
6 votes -
Raumstatus ändern
Es wäre toll, wenn man mehrere Zimmer out of order setzen könnte und nicht jedes einzelne Zimmer sperren muss. Es geht um die Sperrfunktion, die in der Zeitachse sichtbar ist.
6 votes -
Empower Mews Help AI: Let Us Add Custom Information!
Hi Mews team,
We love the Mews Help AI assistant inside the Mews app, but we see a fantastic opportunity to make it even more valuable for Front Office teams. What if we could feed it with our own information, turning it into a true digital colleague that instantly provides answers about our hotel, the local area, and operational procedures?
🚨 To clarify: This request is specifically about the AI-powered Mews Help option inside the Mews app, not the external help pages (which are static HTML).
Why is this important?
Front Office teams handle a wide range of guest questions…6 votes -
Option to pay by invoice depending on rate or voucher
Offer Pay by Invoice to certain companies linked to a voucher or based on rate. We would like to offer certain companies that have a voucher code to book direct with us the option to pay via invoice instead of having to fill in card details.
6 votes -
O/S (out of sale) space status
Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.
It is possible to use House Use but this is not taken into account by RMS DUETTO.
6 votes -
6 votes
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Option to include companions on invoices
Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.
6 votes
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