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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1892 results found

  1. Currently, it is possible to send invoice reminders on demand and manually via the bill/invoice itself or via the City Ledger.

    (1) It would be nice to have repeated (and automated) reminders in different stages of the aging process, and
    (2) also create an easier way to add a surcharge (if needed) on overdue invoices;
    (3) Alert the responsible personnel/Mews User of the reminders not actioned.

    6 votes

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  2. It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.

    Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.

    6 votes

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  3. Es wäre toll, wenn man mehrere Zimmer out of order setzen könnte und nicht jedes einzelne Zimmer sperren muss. Es geht um die Sperrfunktion, die in der Zeitachse sichtbar ist.

    6 votes

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  4. Offer Pay by Invoice to certain companies linked to a voucher or based on rate. We would like to offer certain companies that have a voucher code to book direct with us the option to pay via invoice instead of having to fill in card details.

    6 votes

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  5. Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.

    It is possible to use House Use but this is not taken into account by RMS DUETTO.

    6 votes

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  6. 6 votes

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  7. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    6 votes

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  8. It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
    This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
    Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.

    6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  9. Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    6 votes

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  10. It would be helpful if we can select the specific room types we need to assign to a specific rate plan. Currently, we just need to add more restrictions if a room type cannot be sold under a rate plan.

    6 votes

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  11. To remove the room number from the pro-forma invoice and instead just leave the room category.

    6 votes

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  12. Please add the timeline view to the mobile app. Some properties would like to see the timeline on their phones as well since they utilize them often and throughout the day. This feature request came from Erin at Boardwalk Homes Executive Guest Houses & Suites.

    6 votes

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  13. Minimum requirement :

    Define a commission rate attached to a TA (see possible rules, but at least a % on room rate or total stay) 
    Attach or detach automatically (OTA) or manually a TA to a reservation  
    Calculate and store TA commissions  
    Reports (statements)

    Description:

    Things to know about travel agent commission management
    Reservations are linked to an agent with a specific commission calculation configuration.

    Reservations may be linked to a travel agent in order to attribute the business brought, but you may ask PMS not to calculate the commission of specific reservations, if needed.
    There is a procedure to…

    6 votes

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  14. According to STR guidelines, no-show revenue should be included in room revenue when other cancellation revenue not.

    Cancellation fee has different VAT in the Netherlands than no-show (no show is 9% when cancellation fee is 0%).

    9% is hard coded in mews and therefore impossible to separate (using automatic posting)

    6 votes

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  15. Currently the system has two logic when you want to apply an exception to a restriction: merge with existing exceptions or replace all exceptions but sometimes it is behaving the same way.

    For example: I want a rate to be available if people stay 3 nights or 7 nights (not 4, 5 o 6 as this will create availability gaps), the system does not allow you, when you try to put the second exception it replaces the first one. The solution I have been given its to create 2 different rates, but I cannot create a new rate every time…

    6 votes

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  16. Be able to personalize the package and value of the product in a block of availability
    The customer want to customize the price of the product per group.
    The value of the meals are negotiated per group

    6 votes

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  17. Actions done in the billng screen should show in the action log

    6 votes

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  18. We highly request a function that allows us to have an inventory of all our extra beds in Mews, and that automatically keeps track of when/how many xbeds that are sold. To make sure that we don´t oversell them.
    As it is today, we need to manually keep track of incoming reservations that needs xbeds, and put this in an excel document - this needs to be done several tims a week and it takes a lot of time and effort, when it should be a simple solution in the system.

    6 votes

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  19. Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.

    6 votes

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  20. We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.

    6 votes

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