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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1997 results found

  1. 7 votes

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  2. 7 votes

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  3. At 90% consumption trigger bill quota notification for clients using Registrierkassen

    7 votes

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  4. 7 votes

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  5. 7 votes

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  6. When we change something in a big group, the loading takes a long time and after some minutes we will receive a time out error. Then we have to change this per 10 rooms, otherwise it's not working as it should be. Our accounting team has the same problems with creating reports requested by his external auditor. It took them 2 days to get the requested reports, due the time out error they had to reduce the timeframe every time. they started for 1 year, and made the time every time smaller.

    7 votes

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  7. 7 votes

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  8. 7 votes

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  9. Upon inserting for example 02112018 and clicking enter - the correct date should be automatically displayed: 02.11.2018. It now represents a huge operational problem when using the numeric keyboard, and takes away more time during the check-in process.

    7 votes

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  10. 7 votes

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  11. 7 votes

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  12. 7 votes

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  13. 7 votes

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  14. It should be possible to set an availability restriction on a specific rate, so that the rate can no longer be booked once the hotel reaches a defined remaining room inventory.

    For example, if we set the limit to 10 rooms, the rate should automatically close when only 10 rooms remain available for that date.

    This functionality is particularly important for NLRA rate agreements, where we need to protect our remaining inventory and prevent these rates from being sold when availability becomes limited.

    The threshold should be configurable per rate.

    6 votes

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  15. "Thanks to the expansion of user rights allocation, administrators can now assign rights to each employee with considerably greater flexibility. Rights can be structured using dependencies, and in addition to creating various assignable sets of rights, individual rights can be granted or revoked in line with employees’ respective areas of responsibility."

    That’s what it says here in the forum. Unfortunately, it’s not entirely correct. There are apparently certain permissions – such as the ability to delete a payment request – that are only granted to admins. These permissions cannot be assigned individually.
    However, it should be possible to assign all…

    6 votes

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  16. A feature to set a sell limit on specific rate plans. For example a promotional rate - allow a maximum of X number of bookings/day, and once that limit is reached, the rate plan automatically closes.

    6 votes

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  17. I would like to suggest a small but very useful improvement for the Internal use function in the Mews Operations Timeline.

    At the moment, when creating an Internal use reservation, we can enter the block name, choose the assigned space, set the start and end time, add notes, and then create the reservation. This works well for one room or space.

    However, in daily hotel operations, we often need to block several rooms for the same internal reason — for example maintenance work, staff use, management rooms, renovation tasks, inspections, or operational blocks that affect more than one room at…

    6 votes

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  18. We’d like you to review the check-in process for groups.

    • When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.

    • When we choose to upload a file, we find these problems:

      • If the customer is Spanish, there is no field to add the second last name or the ID support number
      • There is no field to add addresses

    So there is no valid process to finish…

    6 votes

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  19. Why does Mews changes things for no reason? where is the back button on reservation gone? when I do my reservations checks, once I'm finished, I had to click back 5-6 times before it takes me back to the reservation report. Also, not impressed with new reservation report - you seem to have to re-enter all the filters every time you try to go back to original reservations list!

    6 votes

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  20. It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).

    6 votes

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