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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1892 results found

  1. 7 votes

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  2. 7 votes

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  3. When we change something in a big group, the loading takes a long time and after some minutes we will receive a time out error. Then we have to change this per 10 rooms, otherwise it's not working as it should be. Our accounting team has the same problems with creating reports requested by his external auditor. It took them 2 days to get the requested reports, due the time out error they had to reduce the timeframe every time. they started for 1 year, and made the time every time smaller.

    7 votes

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  4. 7 votes

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  5. 7 votes

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  6. Upon inserting for example 02112018 and clicking enter - the correct date should be automatically displayed: 02.11.2018. It now represents a huge operational problem when using the numeric keyboard, and takes away more time during the check-in process.

    7 votes

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  7. 7 votes

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  8. 7 votes

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  9. 7 votes

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  10. 7 votes

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  11. Why does Mews changes things for no reason? where is the back button on reservation gone? when I do my reservations checks, once I'm finished, I had to click back 5-6 times before it takes me back to the reservation report. Also, not impressed with new reservation report - you seem to have to re-enter all the filters every time you try to go back to original reservations list!

    6 votes

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  12. It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).

    6 votes

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  13. Adding a filter option in calendar view, so you can see the calender for just one rate or rate group.

    6 votes

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  14. Have the possibility to create a copy of an existing block reservation and just change the dates, booker, room types, price, room amount if needed. If the same company has a series of blocks we can just make a copy of the first block and change the details

    6 votes

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  15. We often have large groups of guests with on all rooms the same items booked. If we make a mistake, or something changes in the booking, we have to go room by room to cancel the wrong item. It would be great that if you select rooms with the same items on them, ( because you add the items to all the roms at the same time) you can also remove them all together.

    6 votes

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  16. It would be great if it was possible to view the product checklist in the Mews mobile app.
    Then we do not have to print the list (save the planet) and the list is always updated

    6 votes

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  17. We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.

    6 votes

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  18. All governmental and municipality has EAN numbers in Denmark for billing.
    We are setting the EAN number in billing code.
    We would like to search the company with EAN number - quick and easy.

    6 votes

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  19. Currently, The Space Status Report refers to Stayovers as "Any booking that is staying overnight and has neither arrived that day nor departed that day."

    If the user does not know to include "Arriving/Arrived" filter, they can miss many arrivals that checked in after midnight (especially if their arrival was expected at 3 PM the previous day). This therefore opens up the hotel to possible mistakes.

    It would be nice to simplify the logic to reduce some of the work on the Operations Team. If the unit checked in is staying over - regardless of arrival -they should be listed…

    6 votes

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  20. When using the “Reissue as open bill” function, Mews will re-issue the new invoice with the Legal Identifiers of the old bill, without checking whether any of the Legal Identifiers in the customer profile have been updated.

    So if the new bill is reissued because any of the Legal Identifiers in the old one were incorrect, they will be incorrect in the new one (unless manually overridden when reissuing the bill).

    But because the new invoice is issued on a new date, also Legal Ids should be the ones setup on that same new date.

    6 votes

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