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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2181 results found

  1. Problem:
    The order of the rates in the reservation screen cannot be customized/ changed.

    The ordering in the rate settings refers to the order within the Rate Group and the way these are displayed on Distributor, but they don't refer to the way these are displayed on the reservation screen.

    Solution:
    The ordering in the rate settings should not only refer to the order within the Rate Group and the way these are displayed on Distributor, but they should refer to the way these are displayed on the reservation screen as well.

    15 votes

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    4 comments  ·  Other  ·  Admin →
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  2. When clicking on the rate (incl. breakfast) when making a reservation in commander, since the overwrite update of last week, results in a rate excl. breakfast. Also, if we change the rate here, breakfast is only added in the next screen. We only sell room rates incl. breakfast, so this is not really desirable. could the rate stay incl. breakfast, in our configuration?

    15 votes

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  3. fill in the amount of guests on one place, not for every space categorie.

    15 votes

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  4. To be able to click on each columns of the reservation report and to have the possibility to filter all the info by ascending order for example. If they are trying to find which customer paid his reservation the most expensive they would like to click on rate and to filter it.

    15 votes

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  5. 15 votes

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  6. Easier and faster allocation of company profiles to mother companies.

    15 votes

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    1 comment  ·  Other  ·  Admin →
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  7. As variables within bills and invoices may change in the future, it is important that all historical accounting documents are preserved in their original form from the time that they are issued or reported. Therefore, storage of PDF snapshots of each document at the time that it is issued would preserve this data. Therefore, regardless of change, users will be able to view those original documents at all times.

    15 votes

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  8. 15 votes

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    1 comment  ·  Other  ·  Admin →
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  9. When making a reservation through the NRS, I would like to select the credit card or enter the details of the guest's credit card when making the reservation. Right now, I need to make the reservation and then add it separately

    15 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  10. 15 votes

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  11. When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.

    14 votes

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  12. give a user rights to see the time line, without the rights to modify guest and see guest reports

    14 votes

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  13. It would be very helpful if the age categories for children in the guest statistics could be adapted to the hotel-specific definition.
    For example: 0-5 years and 6-12 years instead of 0-9 years, etc.

    14 votes

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  14. We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
    We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
    As it is now, checking is extremely time-consuming because you have to search for everything individually.

    14 votes

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  15. When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?

    14 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. We need to refine the filtering of the accounting ledger to display only entries that have already occurred, and excluding those that are scheduled for the future. To prevent entries labeled 'to be resolved' from appearing until after all items on a reservation have been completed. For instance, a reservation in our system is todasy 29.feb marked 'to be resolved,' but the guest will not check out until March 6th. We cannot send the invoice before after the guest has left the hotel..

    14 votes

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  17. Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.

    -Current setup: Bill as Package
    1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"

    -Suggested additional setup: itemized Bill as a Package
    1/23/24 Stay info Price of "Night+Products+VAT"
    1/24/24 Stay info Price of "Night+Products+VAT"

    14 votes

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  18. With the recent release of hourly reservations, we have noticed an increase in demand from customers who want to manage their bikes on Mews. As Mews currently does not support “bike” resource type, they often use workarounds.

    Would you like bikes to be added to the list of supported types? Let us know!

    You can increase the chances of bikes being added by sharing more details about your service and why bikes are important to you. Thank you.

    14 votes

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  19. Currently Mews Analytics is extremely slow and almost impossible to use due to the following issues.
    - Data and visuals taking more than 10 min to load
    - Data that doesn't load because loading times are too high
    - Many errors
    -...

    Please optimise the Power BI integration so the analytics tabs become useable.

    14 votes

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  20. Currently, all users must manually add segments to every reservation.

    I like to request to use the segments that are stored in every rate.

    14 votes

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