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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. For reporting purposes and data analysis, it would be good to have the possibility to chose whether or not we want to incl/excl OOO rooms. At the moment, MEWS deducts this automatically

    15 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Currently, the Mews Manager Report provides day by day revenue and basic statistics. Group by Accounting Category perfect. However, it would be great to add another filter to be able to see a complete breakdown of Occupancy %, Room Revenue by Market Segment including Rooms Occupied, ADR, Room Revenue, Number of Guests all in one report.

    This filter currently exists in the Reservations Report. This is extremely helpful to see this complete detail on one report rather than have to go to another report to find the detail. As it exists now, Room Statistics and Revenue are Totals only. Save…

    15 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Ability to tick multiple invoices to be sent in one email.

    15 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Allow in the new spacetime for multiple automated no show charging. Currently customers can only select one accounting category for no show charging. When applying multiple business types in one system (which we do already), the system should also cater for multiple no show charges.

    15 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. The "bookings" section of the Manager analytics is already great. We should however break down the time units and add in months, e.g "Company A" has produced 50 room nights in August 2020 compared to 40 roomnights in July 2020. Custom periods are amazing but breaking it down into months will help the user experience (less clicks) - especially the Sales department.

    15 votes

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  6. It would be very convenient to see in the report information about in what currency and how guests paid for certain products. Let's take breakfast for example:

    • How many breakfasts did the guests pay in cash in euros?
    • How many breakfasts did the guests pay in cash in CZK?
    • How many breakfasts did the guests pay with a credit card in euros?
    • How many breakfasts did the guests pay with a credit card in CZK?

    This will be useful for hotels in countries where multiple currencies are used.

    It seems to me that we can add a certain filter to…

    15 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. It makes sense to be able to see not only imminent (Pending) or past-date (Missed) tasks but also upcoming (Future) tasks on the main page ("Tasks" doughnut) - without having to go into the report every single time.

    The current state of affairs makes it often necessary to remind staffers of upcoming tasks outside of that section (or outside of MEWS e.g. emails, sticky-notes et al.), which does not make for a stellar user experience.

    15 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. User management enhancements so we can edit a username / name / email address. Best described by my help request / use case to Mews Support....

    Is there an easy way for Mews support to rename a user and/or email address? We have a user who histrorically used the reservations@ email with almost all permissions as they were very senior. They now use a personal work email address and the reservations email needs to have permissions downgraded and name changed. It seems i have to delete both and recreate but the original user has 30+ housekeeping and other staff as…

    15 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be easy to select multiple reservation when checking-in or changing room number. For instance, if you have multiple rooms in a basic category and you want to give them all an upgrade (however separate reservations), it would be nice to have an easy way to select them all and drag to a different category. Moreover, When checking in rooms who are not merged together, however do arrive together, it would be easy if you could all check them in at once.

    15 votes

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    Hello,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

  10. Due to the Corona virus we offer all our guests a new arrival date in the future . We want to add a color to these reservations to make it more visible for us . What do u think ?

    Stay healthy and safe ! - JorCrew-

    15 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When receiving a message in commander app option should be available to display message as a translation ... eg message sent in english might display an option to show as a translation to a preselected language in the settings. Click on a "translate from english to X language" button and that will display as X language using google translate.

    15 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the link.

  12. It is compulsory to be able to apply different rates and the same reservation for each day, otherwise it is not possible to have a correct report with the right ADR each day. I have thought that this would be possible on MEWS. I am a little suprise that this is not possible.

    15 votes

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  13. Allowing to select multiple filters in the reservations report under each category. E.g. in the rate plans I would like to be able to 'tick box' multiple rates as opposed to having to see the report just on one.

    15 votes

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  14. Use case: During his stay, the guest has the possibility to use 100€ per day for any F&B expenses. Possibility for the POS to post expenses that can be absorbed in the price at the moment of consumption. Unused Expense Allocation cannot be refunded or used on another day.

    15 votes

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  15. To display different information on the header/footer of bills vs. invoice. For example to display bank account information on invoices but not display it on creditcard bills.

    15 votes

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  16. This one is for the developers.

    We have group of between 200 and 300 reservations spread out over 10 days in september. When you load one of the reservations the other 200+ are also loaded.

    This makes every action (checkin, checkout, open bill, close bill yadayada) you need to take is very very slow.

    I suspect the list is loaded synchronously. Maybe it helps if the reservation is loaded asynchronously. I only care about this 1 reservation not about the 200+ others...

    This reservation for example is part of a large group.
    bc66a88b-15c9-478d-bd7c-c418c78d2d87

    15 votes

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    Hello Mewsers,

    Thank you for your feedback, we are currently looking into how Mews handles groups so that we can improve your group experience.

    Should you have further feedback or suggestions for group handling please do let us know. We would be very happy to reach out and organise a discussion on the topic.

    Kind regards,
    Aldair

  17. Problem:
    The order of the rates in the reservation screen cannot be customized/ changed.

    The ordering in the rate settings refers to the order within the Rate Group and the way these are displayed on Distributor, but they don't refer to the way these are displayed on the reservation screen.

    Solution:
    The ordering in the rate settings should not only refer to the order within the Rate Group and the way these are displayed on Distributor, but they should refer to the way these are displayed on the reservation screen as well.

    15 votes

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    4 comments  ·  Other  ·  Admin →
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  18. When clicking on the rate (incl. breakfast) when making a reservation in commander, since the overwrite update of last week, results in a rate excl. breakfast. Also, if we change the rate here, breakfast is only added in the next screen. We only sell room rates incl. breakfast, so this is not really desirable. could the rate stay incl. breakfast, in our configuration?

    15 votes

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  19. The content of the package the guest has booked should be visible on the invoice. For example '' Bed and Breakfast'' or ''Half board''.

    15 votes

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  20. 15 votes

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