1863 results found
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24 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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24 votes
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Display only vacant inspected spaces for assignment
"In case a guest would like to be assigned a different room for their stay, it is easily changeable through the State tab of the reservation module. Using the assign drop-down, all rooms are visible. However, to improve the user experience, this list of spaces could be reduced to display only inspected and vacant rooms, making alternate space selection faster and easier."
24 votes -
Tier-based coloration of the loyalty icon
To enhance the visibility and usability of the loyalty program interface by introducing tier-based color differentiation for the loyalty icon. This change aims to improve user experience for both guests and staff by making member status instantly recognizable. This would help the staff members to quickly identify loyalty tier during check-in or service interactions, members would feel more recognized and valued.
23 votes -
Charging rules for products
It would be helpful to have more charging rules or patterns for products.
Especially for long term bookings (still with a nightly rate) it can be necessary to add a product on a weekly, bi-weekly or monthly pattern.
23 votes -
add names to the group reservation for booker
Problem: booker doesn't receive confirmation/option with guest names
solution:
-add guest names to the reservation confirmation/option email.
-create more specific summary export including rooms, names, reservation ID, arrival, departure23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Restrict the status of rooms that are checked in to maximum cleaned status
If rooms are checked in, the status of the room can still be set to inspected.
We think it would be useful that the room status in that case can only be set to clean and not inspected.
Otherwise, the room will be available for self-check-in at the Mews Kiosk.
Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Housekeeping Room Credits for Easy Room Assignment
It would be good if we could assign room credits for rooms to help the assignment process. Example, smaller rooms would get .75, standard rooms 1.0 and suites 1.5. Thereby, if each housekeeper could clean 12 credits daily, the system could calculate each room by value and assign accordingly. Additionally, stayovers would receive .25 credit against assignment as they take only 20 minutes to touchup versus a full clean would receive +.25 as they take longer to clean as determined by the property. Using this method would improve productivity and room assignment.
23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Add Space Category to Rates
Add a multiple select option for Space Categories inside rate set-up.
I don't necessarily want all space categories sold on every rate that is set-up. It would be ideal if I could select the applicable space category inside the rate rather than having to "always" apply multiple restriction across many rates and room types, this has potential of creating hundreds of restrictions (10 rates/10 spaces).
Thanks for the consideration.
23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatic charging of first night and only products of the first night
At the moment: it is only possible to charge 1 night for accommodation automatically. It is not possible to charge the products for just the first night only, when you have products with a reservation, it will charge all of them. So a great new feature with be to automatically charge the products of the first night instead of all the products
23 votes -
icon on timeline for space features of the guests
possibility to add an icon on the timeline to alert of space features request on reservation or guest profile.
In order to have quicker check and avoid to leave the screen of timeline and go to check for every guest if there are space features23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Multiple room booking, implement different names informed by booking.com
NR Bookings made via booking.com with different guestnames are not taken over in Mews. If you do yourself, and delete bookers name, payment information dissapears. How to implement other name in single room without changing payment info?
23 votes -
Smart space assignment
Automatic room assignment is available in properties, assigning either top to bottom or bottom to top, however for same day bookings that may have a limited amount of time before arrival, it is important that the system automatically recognize this so that they can be assigned to an inspected space. Smart space assignment could help identify any time-sensitive situations so that they are intuitively managed without any manual correction needed.
23 votes -
Automatically recalculate all per-person product charges on top of the original nightly rate when adjusting guest count
Description:
Currently, when adjusting the number of guests in a reservation, Mews either:Keeps the total price unchanged (with "Keep old price" ticked), deducting additional product charges (e.g., city tax, breakfast, or other per-person fees) from the accommodation rate—distorting the original pricing structure.
Recalculates the total price (with "Keep old price" unticked), updating the room rate to the current pricing, which can lead to unjustified price increases for guests if rates have changed since booking.The Problem:
There is no automated way to:Preserve the original nightly rate (as agreed upon at booking).
Recalculate and add all per-person product charges…22 votes -
Remove Products when changing packaged rate
When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.
22 votes -
Delete rates with "all rates" restrictions
When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?
22 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Download simplified confirmation letter for group block guests in PDF format
We would like a function where we could download a PDF confirmation letter for guests that are a part of a group block that doesn't have any links or anything in it. Just simply information about their stay: name, date of arrival/departure, room category, rate etc.
22 votes -
Support cases overview
When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.22 votes -
Create a button where you can choose between group invoice/individual invoice
Creating a button where you can easily mark if a group can be invoiced on 1 bill - or if the rooms in the group will pay all separately. Right now all items of all bills have to be moved individually to 1 main bill. Having a button to make these changes with 1 click would save a lot of time!
22 votes -
Have the ability to set mandatory fields for reception upon check-in
We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.
22 votes
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