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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1901 results found

  1. Gender / Nationality / Date of birth by booking

    Could we make madatory for a guest who is booking to fill his Gender / Nationality / Date of birth as well ? Right now he only has to fill his last name, email and phone number.

    We have an all-female-dorm and some men keep booking it for some reasons. Gender with "Woman / Man / Non binary (or diverse?) at the moment of booking could really help us. As it is mandatory for us to have the nationality of the guest as well as his birth date, those could be…

    5 votes

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  2. When you put in a rate in Availability block the product rule that you have made should for the rate should follow. If I make a Availability block today and put in a rate the product rule for that rate doesn´t follow and I need to make a new product rule for every new block I do.

    14 votes

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  3. Have a printable or Export button available on both the

    __ Bookable Service Product Page
    __ Rate Management Page

    *Revenue Management: For both rate and product management, having an export/print option helps the properties keep detailed historical data of their products, a better cleanup, and easier financial analysis.

    *Front Office: For potential Upsell purposes

    4 votes

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  4. In Spain, where I reside, it is mandatory by law for an invoice to include a passport or ID to be valid. Currently, when a customer enters their passport information into the reservation system, it does not automatically populate on the invoice. This requires manual entry for each reservation, which is time-consuming and prone to errors with all the companies that at least work in Spain.

    Suggested Solution:

    It would be very helpful to have an automatic transfer of the passport information from the reservation system to the invoice field.

    Benefits:

    Improved Efficiency: Reduces manual work and saves time for
    2 votes

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  5. Minimum requirement :

    Define a commission rate attached to a TA (see possible rules, but at least a % on room rate or total stay) 
    Attach or detach automatically (OTA) or manually a TA to a reservation  
    Calculate and store TA commissions  
    Reports (statements)

    Description:

    Things to know about travel agent commission management
    Reservations are linked to an agent with a specific commission calculation configuration.

    Reservations may be linked to a travel agent in order to attribute the business brought, but you may ask PMS not to calculate the commission of specific reservations, if needed.
    There is a procedure to…

    6 votes

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  6. When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.

    23 votes

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  7. Beim Anlegen einer Steuerungsregel, wäre es cool, wenn man direkt auch ein festes verknüpftest Profil zusätzlich zum Verantwortlichen auswählen kann, welches der Abrechnung hinzugefügt wird. Safe clicks.

    2 votes

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  8. 9 votes

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  9. Product Checklist could have a wider set of functions such as ability to post directly to Profiles without a current reservation. And ability to post to Spacetime Reservations (not only Guest)

    21 votes

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  10. Residents can book their stay with an open end date. Guests are staying for more than 1 year at the same property and instead of offering them an end date and another guest can book the same room, they would like to book it for one guest only.

    2 votes

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  11. It would be super handy if we could add the routing rule directly from the company profile instead of creating the company and then setting up the routing rule.

    17 votes

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  12. At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
    This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
    When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.

    It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
    Also…

    1 vote

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  13. At the moment you are unable to see the specific group that has remaining rooms that have not been picked up, instead you see all the groups with blocks during the specified dates.
    With that you need to go into each of the groups to check which ones still have rooms that have not been picked up nor released.

    31 votes

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  14. Allow Admins to track Employee Login + Signout Activities (not only date and time) but also indicate an origin for the login.

    1 vote

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  15. It would be great if it is possible to change the owner of the group reservation in one time/ click of all rooms connected to the group reservation.
    At the moment it's only possible to change this per room, instead of all rooms in one.
    It would be great if it could be done the same way as that you can change the booker of the reservation.
    This would make it a lot easier for us when the contact person of the group reservation changes.

    8 votes

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  16. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

    1 vote

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  17. Very often the touroperator/agency have a common email they use for bookings. It should be possible to eighter register the same email on several persons, or choose company email to confirm booking,

    28 votes

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  18. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  19. We need the OPTION to pre-allocate rooms in an availability block. By the time we receive some rooming lists and pick-up the beds, other guests have already extended in a room and then ruined exclusivity in a section/floor; or if you sell beds in a hostel, the extensions have led to the availability block guests being split up over multiple different rooms.

    5 votes

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  20. Currently Mews does not show rate group description and rate description when multiple rates are available within one rate group. This is not ideal for any hotel that may have multiple properties to manage as well as multiple reservationists. Its unreasonable to expect for reservationists and multiple property management to remember or recall information that is vital to relay to the guest at time of booking. Most hotels have multiple rates so this is a feature that is 100% missing and required for Mews tobe competitive in the PMS market for groups and PMS for hotels.

    4 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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