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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. I would like to know if there is a possibility to add the sign of male (the sign of female is already there) for all the male clients? Sometimes with the name itself is not easy to be sure of the gender of the client and that will allow us to find it faster on the calendar view.
    Thanks

    1 vote

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  2. Is there a possibility that the nationality and language are filled in as a default like: Netherlans

    2 votes

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  3. This was already posted before and it got 25 votes. The moderator answered that there is already an 'in person' option but this is not enough as there are more actions that happen 'in person'. As a hotel you want to distinguish between walk-ins and extensions from reservations that both happen in person.

    5 votes

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  4. Issue: Need a Monthly Credit Card Processing Statement showing the following:

    Daily Detail:
    Settlement Date, Batch Date, Payments, Refunds, Fees, Net Deposit

    Monthly Summary:
    Card type, Rate, #/Amount of payments, Refunds and Fees Collected with totals for the month.

    1 vote

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  5. A report that gives you the Gross --everything in between-- and then your net total. When looking at everything in between would like to see the commission and taxes in two different columns. We export all of our records to quickbooks and this would be it easier when it comes to paying sales tax

    1 vote

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  6. This is my idea on how Mews could benefit from having an Extended Status Page or a "Minor bug-report".

    Today, we dont have a clear view on what is currently bugged or been worked on by Mews support and their team. This feature would be great thing to minimize the amount of tickets that are being created today.

    I.e. I had no clue, that it currently is a bug that set OOS rooms to Dirty at night due to legionella and that the support team is aware of the issue and are working on a solution. Same goes with Rooms…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  7. When a guest has already booked its room, they might add extra services prearrival. At the moment these services are added to the booking, we would love if Mews could take the payment directly. At this moment, we can only configurate automatic payments for room and breakfast, nothing else.

    9 votes

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  8. It would be interesting to be able to deactivate a product temporarily, without having to delete it permanently.
    By deactivating it, it remains easily available for reactivation, but does not pollute the list of available products or become a potential source of confusion.

    2 votes

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  9. 3 votes

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  10. 2 votes

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  11. At the moment, it is not possible to merge two companies together where both of the companies have a Travel Agency Contract attached.

    It would be great to allow this merge without having to remove the TA contract first.

    9 votes

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  12. The hotel would like to receive a cc of the confirmation emails sent by mews. Because we can not follow up on changes made after the original confirmation of a group, ie some have to book different room categories and therefore have differten rates. When part of the rooms are cancelled, we cant see which category at what rate.

    1 vote

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  13. When creating a task from a reservation the execution date should be set = arrival date, not today.

    14 votes

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  14. The only filter option for Travel Agent Contract is Country. This makes it really difficult to find the correct contract, especially when you have several with approximately the same name.

    Or - if Travel Agent Contract could be a filtering for the Companies so it could be found from there.

    6 votes

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  15. Being able to integrate/import more details into mews.
    When looking to the future our demand for accurate and immediate reporting becomes ever bigger. having MEWS as the central HUB for everything would be nice. Alternatively having more integrations with 3rd party players that can take relevant info from mews, ESG reporting criterias will be more and more crucial in the coming years

    2 votes

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  16. The ability to remove product items once posted, rather than having to do a full adjustment every time something is posted in error.

    There should also be a log of items added to the bill as well as removed, so that we can keep track.

    1 vote

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  17. There is already a suggestion for having a inventory for stay products. Now that the products can be booked by the customer during the booking flow and online check-in, it would be interesting to have more configuration options for upsell products. Right now, it is very limited. Certain products need to be prepared or ordered on request. There should be a deadline of choice. For example: booking a bouquet of flowers can only be added 48 hours before arrival. Otherwise we can't order the flowers anymore. In general; every product upsell that happens within Mews just before arrival, can be…

    2 votes

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  18. 1 vote

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  19. It would be great if Mews could integrate with VIES so all company data is checked and validated. This will ensure a higher data quality and simplify billing processes.

    1 vote

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  20. Can we please have an option to split a payment ?
    Like you can partially refund a payment. IE guest pays by card 110€ but wants 2 invoices. first invoice room only 100€ and second invoice extras 10€ . guest doesnt want 2 payments on his card. How can you split the payment amount of 110€ into 100€ and 10€ on 2 invoices ?

    66 votes

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