1833 results found

1. Transfer extras from one room to another

   Transfer extras, as for example lobby bar items from one room to another, should be possible to search for room numbers, instead of names / mailadresses. A transfer of items goes faster and smoother. For example are group bookings from OTAs not stated as a group in mews and cant be merged. So when group leader / guest wants to pay for all, but everyone in the grouphas posted items individually in the rooms, that is not easy.

   5 votes

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Turn on/off restrictions

   It would be easier for us to turn on and off a restriction rather than delete and create a new one.

   182 votes

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   idea to upvote  ·  4 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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3. Show employee who created a note

   It would be nice to have the name of the employee who left a note on the reservation, This way is easier for departments to communicate. Since everyone needs to login with their own credential Mews should display who wrote the note. This will be a helpful tool for management to follow up with the person who's left a specific note on reservation. (e.g. guest complained about noise, the manager will be able to follow up with the receptionist who left the note- for more details.)

   83 votes

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   4 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

4. Plus and Minus complimentary items

   When we want to give items complimentary to our guests it is a lot of work for FO to do this. You need to add and delete the item, but this shows very strange on the bill.

   For example we offer turndown service with cognac and cheese. In order to have a complete picture for costs we need to add this on the bill and delete it again. It is a bit strange if you see 1 cognac in plus and 1 cognac in minus, the same for the cheeses. We also provide complimentary minibar so now we need to plus and minus each item the used from the minibar. It is a lot of work.

   It would be cool if you could create a complimentary product from 2 or 3 products combined and to make it as a package.

   So for us it would be a product Turndown service which involves 1 cognac and 1 cheese platter.

   If Mews can add a promotion button with 100% discount with one click this would be much easier. When you add the product you can enter 100% discount as promotion. If we could create a report from this you can see at the end of the year what we gave complimentary.

   Greetings Hendrik

   When we want to give items complimentary to our guests it is a lot of work for FO to do this. You need to add and delete the item, but this shows very strange on the bill.

   For example we offer turndown service with cognac and cheese. In order to have a complete picture for costs we need to add this on the bill and delete it again. It is a bit strange if you see 1 cognac in plus and 1 cognac in minus, the same for the cheeses. We also provide complimentary minibar so now we need to… more

   37 votes

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   7 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

5. task ring/bell signal

   It would be great that we could set a ring/bell signal for some urgent tasks, like for: Late check out, wake-up call, any other urgent task. So you hear that something urgent needs to be done, also when you do not look at the desktop screen.

   16 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

6. Intégration numéro de chambre

   Bonjour,

   Pouvons nous intégrer le champs numéro de chambre dans l'export de l'onglet facture?

   1 vote

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Option to filter by booking type (segment) in Reservations Overview and Space Status

   Option to filter by booking type (segment) in Reservations Overview and Space Status

   Segment filter in Reservation Overview
   Segment filter in Space Status

   7 votes

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   0 comments  ·  Space management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

8. Past Restrictions Report

   Being able to run a report on all restrictions whether currently in place or historic / deleted would be useful to be able to see which team member placed a restriction, when it was placed for and which rate plan would be useful for when pulling together a case study where you need to show the historic data.

   7 votes

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   1 comment  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Create task from space status report

   It would be great if tasks and rooms could be assigned to housekeepers with one action. Instead of switching between "Space Status" page and "Tasks" page.

   5 votes

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   1 comment  ·  Housekeeping  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Add turnaway reason in reservation screen

    On the reservation screen, if the reservation is not saved (guests changed his mind for a reason) I want to be able to enter a turnaway reason: Price too high, room type not available...

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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11. can mark reservations as ''ready to check in'' or ''invalid credit card''

    We need to have the option to can mark the reservations for the next days as ''ready to check in'' so we know that there is nothing else to do with this reservations in terms of testing the credit card, or whatever is needed to do with the reservation, or mark the reservation as ''incidence'' if there is something that needs to be done on that booking.

    121 votes

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    idea to upvote  ·  2 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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12. Different space setting for hostels

    As for hostel, it would be great to have each bed counted as 1 space, so that total space amount reflects the exact amount of beds.
    We have an option to book the whole room, but also single beds in dormitory.
    Currently, every room and every bed counts as 1 space.
    It is confusing as for now 8-beds dormitory is counted as 9 spaces (8 beds as 8 spaces + the whole room as a separate space)!

    Furthermore, changing the dorm status (dirty->clean->inspected) does not affect the status of beds, we have change the status of every single bed one by one.

    As for hostel, it would be great to have each bed counted as 1 space, so that total space amount reflects the exact amount of beds.
    We have an option to book the whole room, but also single beds in dormitory.
    Currently, every room and every bed counts as 1 space.
    It is confusing as for now 8-beds dormitory is counted as 9 spaces (8 beds as 8 spaces + the whole room as a separate space)!

    Furthermore, changing the dorm status (dirty->clean->inspected) does not affect the status of beds, we have change the status of every single bed one… more

    6 votes

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    1 comment  ·  Housekeeping  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team!

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

13. Multiple independent restrictions

    Would be nice to be able to create rate restrictions on a specific space category (ex : minimum stay of 2 nights on the space category **) but that the general minimum stays restrictions of 4 nights on all properties still apply. It will help to do some revenue management A/B test without breaking the general restrictions or creating dozens of restrictions.
    Could be maybe managed :
    - by being able to select spaces categories by ticking some boxes (such as the 'Days' criteria works in restrictions, where you are able to select/deselect days in restrictions).
    - by allowing to link some restrictions with relationship as And/or/if ** is greater/lower/equal than... It will create infinite possibilities of managing the restrictions.

    Would be nice to be able to create rate restrictions on a specific space category (ex : minimum stay of 2 nights on the space category **) but that the general minimum stays restrictions of 4 nights on all properties still apply. It will help to do some revenue management A/B test without breaking the general restrictions or creating dozens of restrictions.
    Could be maybe managed :
    - by being able to select spaces categories by ticking some boxes (such as the 'Days' criteria works in restrictions, where you are able to select/deselect days in restrictions).
    - by allowing to… more

    48 votes

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    idea to upvote  ·  7 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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14. Configurate Mews commander for external/outsourced housekeeping services

    In case the cleaning service is outsourced, the current configuration of MEWS gives certain problems, even configuring the users with only housekeeping permissions:

    In App Commander:
    - It does not allow the external cleaning manager to assign spaces to his employees
    - You can access all kinds of information about the tasks, not just those of the cleaning department

    On Web Commander:
    - It allows you to see information about guest reservations (name, price, commissions...)

    It would be very useful to solve these issues so that it is really a useful application that can be used in case the service is outsourced.

    In case the cleaning service is outsourced, the current configuration of MEWS gives certain problems, even configuring the users with only housekeeping permissions:

    In App Commander:
    - It does not allow the external cleaning manager to assign spaces to his employees
    - You can access all kinds of information about the tasks, not just those of the cleaning department

    On Web Commander:
    - It allows you to see information about guest reservations (name, price, commissions...)

    It would be very useful to solve these issues so that it is really a useful application that can be used in case the service… more

    5 votes

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    0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

15. House use

    Create a report per month of house use

    19 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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16. Display rates per night when creating a new reservation

    Problem: When walk-ins asking for a breakdown of the rates per night we are not able to see this. We can only see the total price of the stay.

    24 votes

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    idea to upvote  ·  0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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17. Possibility to change the base rate (in an existing rate code) to another base rate
    43 votes

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    idea to upvote  ·  4 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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18. Check out with unbalanced bill

    I'd like to disable the 'Check out with unbalanced bill' function for some users in my system. This is not possible yet and has to do with user rights/permissions.

    35 votes

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    on the roadmap  ·  5 comments  ·  Finance management  ·  Delete…  ·  Admin →
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19. space allotting to the housekeeper

    make it easy for house keeper by just giving data the check out or the stay which makes them feel more comfortable and the paper looks nice and clean as housekeepers do not need the name of the guest.
    with just room number stayover or checck out details and thats it

    11 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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20. Automatic charging of first night and only products of the first night

    At the moment: it is only possible to charge 1 night for accommodation automatically. It is not possible to charge the products for just the first night only, when you have products with a reservation, it will charge all of them. So a great new feature with be to automatically charge the products of the first night instead of all the products

    23 votes

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    idea to upvote  ·  1 comment  ·  Finance management  ·  Delete…  ·  Admin →
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