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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1833 results found

  1. Until now we can lock the room one by one... It would be great if we can lock rooms by block and switch the room status easily. Now we must create, and delete to change the room status.

    7 votes

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  2. It would be great if there would be the option to add 'House use' on a recurring basis. (For example to block one room for a weekend each month, to make sure to have availability for VIP guests etc).

    3 votes

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  3. Add rates and rate groups to the exceptions in the Restriction set up.

    34 votes

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  4. I would love to see a standalone version of mews that doesn't run on a browser.

    This would have two key benefits:

    • much faster loading times. We suffer from incredibly slow operating speeds all through mews, every time we press a button it has to spend time loading, which in cue means customers have to wait longer. creating terrible customer experience.

    • ability to have an offline mode. We also suffer not only from occasional mews outages, due to slow/unresponsive actions - but also bad internet where we are, which can often be very temperamental and drop out often during adverse…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Pull revenues for products by space, and space catagories

    11 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. This would be nice, to keep the rate(group) structure simpeler, when working with rate rules and restrictions.

    1 vote

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. Make the commander application available for Apple Watch

    5 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Create limited stock for the different product solded.
    For example, if we sold parking spot, and we have a limited number of them.
    it will be perfect if we can't sell more space than we have, without hve checking every day.

    36 votes

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  9. Sometimes it may happen that multiple tasks are created e.g. when a group booking has been created but the credit card payment has failed. It takes quite some time to close each task individually. It would be beneficial to select multiple tasks and close them all together.

    37 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team!

    Thank you for your suggestion, we have set the request as one to be upvoted by the Mews Community. Remember, you can share a link to your suggestion so that your colleagues and fellow hoteliers will be able to upvote it.

  10. The possibly of closed-to-stay restrictions being able to take 3 separate rules into consideration. For example:

    • If one were to book 60+ days ahead of arrival they would be required to book a minimum of 14 days.
    • If one were to book 35-59 days ahead of arrival they would be required to book a minimum of 4 days.
    • If one were to book 0-35 days ahead of arrival they would be required to book a minimum of 3 days.

    For the time being the restriction only takes one rule into consideration and ignores the other 2. This is useful for…

    20 votes

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  11. Posibility to search the client messages and also delete them

    60 votes

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  12. why we need to have so many tabs just to get an print of registration form while checking in a guest. something like a one shot go and the print is ready to go

    17 votes

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  13. I'd prefer to work with a template. It woud be amazing to change the color of Mews :) :) :)

    45 votes

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    idea to upvote  ·  4 comments  ·  Other  ·  Admin →
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  14. My accounting is asking me to ad a nota on our credit nota.

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Right now: After making one task, you have to go back to "tasks" to find the "Add new task"-button if you need to make a second task.
    The idea: Create an "Add new task"-button at the same page as you just created your lastest task.

    49 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,

    The Mews Team

  16. With extending action log, you will be able to see more information about changes that have been made in your property.

    399 votes

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    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  17. At the moment you can also mark an open invoice as paid e.g. via external payment / wire transfer, if knowing in searching for the guest. On the bank account you see normally the invoice number and/or the company. But after searching for invoice number and/or the company you will find the bill, but cannot mark the payment. So doubled work to do :(

    12 votes

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  18. When you unassign an employee from a space assigning a new one overrides the previous employee. Please add signal before you assign an employee to a room/floor which is already assigned to someone else.

    4 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. At the moment there is a limit of a maximum of 20 rates assignable to a voucher. We would like to increase that number as we have travel agencies such as SynXis requiring more than 20 rates.

    27 votes

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  20. My suggestion is to allow for extra capacity in space categories to be for children only. All my spaces are standard occupancy of two people with some spaces having extra capacity set at two. As a property want to be able to specify 2 adults + 2 children and not potentially attract booking for 4 adults.

    95 votes

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    Hello Mewsers,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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