Payments should be related to reservation number
If a customer has 3 bookings, 100€ per booking, and makes a payment of 50€ or even 150€, there is no automatic way to link that payment to an specific reservation.
This is specially important in, for example, enterprise customers. For example, I make 3 reservations for three employees:
- Booking nº1 for today= 100€. Paid in advance 10% (10€)
- Booking nº2 for next monday = 100€. Paid in advance 10% (10€)
- Booking nº3 for next month= 100€. Paid in advance 10% (10€)
So, payment in advanced 30€. At the check in, you may ask one employee to pay 70€ and the other 100€, when what the real payment of each should be 90€. In addition, in this case even if at the final moment the bill would be balanced, you cannot close the bill of the first reservation, as at that time the rest of the payments wouldn´t be done. You would have 1 payment for 90€, 1 payment (in advanced) of 30€ and the cost of the room, 100 €.
Ibone Fernandez
shared this idea
We're happy to confirm that this functionality was released earlier in 2026. You can read more about how to link payments to reservations in this guide.
-
AdminVíctor Valle Juarranz
(Admin, MEWS)
commented
Hi! There is a way now to link a payment to a reservation. I hope this guide helps with this case
https://help.mews.com/s/article/How-to-link-a-payment-to-a-reservation-in-Mews-Operations?language=en_US#:~:text=To%20link%20a%20payment%20to%20a%20reservation%3A%20Locate,click%20the%20relevant%20Reservation%20bill.%20Click%20Process%20payment.Thanks for your message!