2195 results found
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lit supplémentaire | Extra bed reporting
Nous avons inclus nos lits supplémentaires dans le système mais pourquoi n'est il pas possible de voir leur disponibilité jour par jour? Nous avons dû créer un Excel pour faire cela et être sûr de ne pas être en surbooking de lit sup. Merci
We have included our extra beds in the system but why is it not possible to see their availability day by day? We had to create an Excel to do this and be sure not to be overbooked. Thanks
7 votesHello from the Mews product team,
Thank you for your suggestion. It is currently only possible to view extra beds by selecting individual rooms each day in the Availability and Occupancy report.
We have updated your request and set it as one to be upvoted by the Mews Community, for consideration to show extra beds per day in the Availability and Occupancy report.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow to select multiple rooms when creating a new 'out of order block'
It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.
188 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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being able to change the service of a product
sometimes you may wish to move a product from one additional service category to another (for example if you add a new service category due to expending the products offered).
at the moment this is not possible and you have to create a new one and delete the old one. not very time efficient and also messing up your reports as you could already have products booked.
thank you for changing this4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Export Reservation Report suitable for VieTOUR import
Make it possible to add customized country and county codes and to export csv file ready for import into VieTOUR (https://www.wien.gv.at/statistik/wirtschaft/tourismus/daten-melden.html)
1 vote -
Print Company on guest bill for Invoiced accounts
I would like to see where a company or travel agent profile is attached to a reservation, however the assigned billing company is a third party agent/TMC that is not the main company or travel agent to the booking but have the company / agent profile linked to the reservation also print onto the guest bill header details
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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SubTotals on Invoices
When reviewing Invoices, there are collapsable sections for each added "Item" during the guest's stay.
These sections should have subtotals for easy calculation and review.
For example - when a guest wants to see how much they paid in the spa yesterday, I should not have to add up each treatment they took to give them the total.
This wastes their time, and mine.
1 vote -
Have a separate cancellation policy for group reservations where multiple rooms are concerned.
Currently, if a reservation is for multiple rooms, the cancellation policy remains the same as that of the rate group for which they were booked. It would be better, and easier to mitigate the risk of losing of a multi-room reservation, if there was an option of another cancellation policy being available once a minimum number of rooms have been reserved. This would allow us to change the cancellation period, meaning that they have to provide us with more notice of cancellation.
1 vote -
Reservation overview: add "companion" as a filter option under ordering
To be able to filter the reservation overview by "companion" for quicker navigation
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Invoice Status on Mews
Currently the Bill state only pulls in if it is open or closed.
It would be good for this to be updated to pull through if the invoice has been sent.1 vote -
Notes changes appearing in Action Log
It would be helpful to have the changes made in Properties>Notes appear in the Action Log of a reservation.
31 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Availability report to show correct details
In the availability report, the colomn on the left with the roomtypes, should always show the total number of rooms that you have of this roomtype.
Indepent if a room is OOO or not. Rooms OOO should be treathed as occupied, ie. only affecting the availability per day in the rest of the columns.2 votes -
Notification of optional reservation confirmation
If we make an optional reservation for our guests and send them our offer. The guests confirm the reservations through the link but the responsible employee/department do not get any information or notification, so it is problematic to keep track of these bookings. It would be great to get atleast a pop up notification if the guests confirm there reservations. This information is essential for internal planning for almost every property.
29 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Remove 'Create a Key' option until the guest has checked in.
Currently we can 'Create a Key' for a reservation that isn't inhouse. I suggest this button isn't available for team members to click until the guest is in house. There is a 'Check in and Create Key' button which can be used initially, then once the guest is in house the 'Create a Key' button can be available to click. This will prevent guests being issued a key without being checked in accidentally.
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Absorb products
Other PMS systems I have used have "absorbed" products in the Rate.
For example you have a rate of £150 , part of this is £10 breakfast.
Currently in Mews if you change the price of breakfast , you then need to change all your rates separately which is time consuming.
It also means that if you have 342 rate, the 33% deduction only comes from the accommodation value and does not take into consideration the products.
If you change the price of a product it would be great if the value of the accommodation would also change automatically .3 votes -
Report Overview
To have a View Center from where it’s possible to download the reports from all entities at once. Right now there’s a Dashboard, but not very useful for Finance Department.
21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add vacant dirty/clean/inspected or OOO list to easily capture room status's
When help is needed in the operation with stripping rooms, the ability to print a VD list, or VC, VI, OOO, & OOS.
This is basic hotel 101 operation when many employees are involved.Ex: houseperson going to take trash from VD rooms, Operations manager going to strip rooms of dirty linens. We all want to be on the same page and not be confused of who went where or who didn't go into a room.
2 votes -
Occupancy notification
It would be convenient to receive a notification if the occupancy reaches a certain percentage on a certain day. (e.g. if 60% OCC is reached on a certain day, you receive an email to notify you).
28 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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ability to update bulk rate when adding room nights
When someone extends their reservation for multiple days you currently have to add the rates individually.
Ex. If someone has a reservation for Jan 1-30 but they want to change their departure to March 31 and their rate is 99.00 you have to manually enter 99.00 60 additional times in the pricing section. Can we get a feature that you can add 99.00 to all extra nights?1 vote -
Reservation Arrival Queue to Help Prioritize Housekeeping
When a guest arrives and the room is not ready, it would be good to place the reservation into a Queue that would notify Housekeeping to prioritize this guest room cleaning. This might be an added icon that would put the reservation on top of the normal reservation cards on the arrival screen. The automation part would be to notify housekeeping that a reservation has been put into the queue and waiting.
33 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include online check-out TIME to the check-out report
Include the estimated departure TIME to the check-out report.
During the online check-out guests can choose the estimated departure time. Could we include this respond to the check-out report overview as a new column for example after the online check-out column?
Would be especially helpful in planning the peak times at the reception and organising the housekeeping the best way.2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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