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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. 2 votes

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  2. Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.

    Background:
    Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. I'm not sure whether it is a bug or the intended behaviour of Mews, however currently automatic deposit settlement doesn't work if automatic payment settlement is not turned on.
    This two things should be separated, we need automatic deposit settlement even when automatic payment settlement is not in use.

    1 vote

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  4. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. Requesting a Local Time/Date display on the Commander Dashboard for immediate reference to the hotel's local date and time. Essential for teams across time zones, this feature will streamline operations by aligning the Action log and queues with the hotel's local time, enhancing efficiency for remote coordination. A crucial tool for global team synchronization.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. There are blank space in accounting report in "Bill" and "Owner" columns, when the revenue/charge/deposit is on “unpaind items/deposit” bill. It makes it very difficult to find where item/charge is in the system

    1 vote

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  7. When an invoice is issued for the following month but then the booking gets cancelled in the current month - the revenue will be posted in the following month but the revenue of the current month will be reduced.
    In other words there will be 'fake' revenue in the following month but the revenue in the current month will be lower that it actually is.
    This is also affectig VAT.

    The rebate should be posted on the same day as the items are consumed and not on the day of the cancellation.

    4 votes

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  8. When the bill is fully paid upon checkout, the bill can be automatically closed, when the receptionist clicks "check out".

    Otherwise we get the following error: "To enable check-out, make sure that all bills are paid and the Unpaid items / Deposits section is empty. If there are any open items, convert them to a bill and then close it." on fully PAID bills, and to "bypass" that error, we just close the bill, without posting anything. Or some receptionists just move everything to a new bill, once again without posting anything, and only then they can check out the…

    5 votes

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  9. 3 votes

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  10. PURO Hotels need to enable new source for CURRENCY EXCHANGES, they need to work with both EUR and PZL but the source for the exchange rate between these 2 currencies needs to be POLISH NATIONAL BANK, this is not an option right now on the actual integration
    Customer would also be happy if we can create endpoint to manually update the Exchange rate via API

    2 votes

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  11. When Making the connection with D-edge it would be good to have one button to sync multiple rates at once (instead of having to sync the rates one by one)

    2 votes

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  12. Would it be possible to change the offset for the Legionella status from 7 to 5 days?

    Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.

    This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.

    9 votes

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  13. Show company/agent added to booking in the billing screen

    2 votes

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  14. A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.

    13 votes

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  15. As Mews grows in Philippines, the introduction of system language and L&D collateral becomes important.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. The rebate on the cancellation fee option in stay settings is not assigned to the cancellation fee category, but to the stay category if "Additional expense rebate" is not set.

    1 vote

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  17. In every bill we’re not able to see which exact products have been charged. For example, for “Ski shop” items, we can’t know if they had skis and boots, or just a helmet, or if they added insurance. In order to see that, we have to use Bizzon in our tablets to see the detail. It would be very nice if we could see the detailed ticket or charge in Mews instead of having to search on Bizzon, as it makes us lose a lot of time.

    1 vote

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  18. It would be nice to be able to promote specific products to specific rate groups segments or even more direct to specific rates and even better to be able to enable function for specific periods only.
    Example:
    - Offering Full day SPA access to OTA guest as an promotion in low season

    5 votes

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  19. The only filter option for Travel Agent Contract is Country. This makes it really difficult to find the correct contract, especially when you have several with approximately the same name.

    Or - if Travel Agent Contract could be a filtering for the Companies so it could be found from there.

    3 votes

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  20. In order to avoid seeing "None" under nationality in the customer statistics due to missing companion's profile, I would suggest that the system take the owner guest's nationality as default.

    1 vote

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