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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!

    5 votes

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  2. Block desk agents from accessing the cashier report in order to allow for blind drops for cash handling. Have system close and reset cashiers when it switches over to the new day.

    1 vote

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  3. Allow a manager to set the minutes per room as a goal time for due outs and stay overs. Have this option to print on the housekeeping assignee report to be able to set a goal time and accountability for the staff.

    1 vote

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  4. On my team, we have a lot of people that "wear many hats" As an example, we have 6 people on the guest services team. 2 of those 6 are concierge as well and will be the ones assigned to follow up with a guest when they request recommendations.

    Instead of assigning a task generally to the whole Guest Services team and wait for these two specific people to address the task, I would like to be able to assign people multiple roles so that those two people can be Guest Services and Concierge. This is just an example, at…

    3 votes

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  5. It would be very useful and beneficial to be able to filter the timeline to show spaces in room number order instead of space order.

    1 vote

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  6. As Mews grows in Thailand, the introduction of system language and L&D collateral becomes important.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  7. 4 votes

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    0 comments  ·  Other  ·  Admin →
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  8. It would be awesome and time saving to have a search bar in the check out report screen - instead of having to ctrl + F to find reservation here as this screen is amazing to use for checkouts and being able to see the bill balance but alas without a search bar its not 100% of the way there.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. When we want to post for example minibar to a guest bill on checkout - this is 6+ clicks - it would be awesome to have a drop down menu on the bill page which you select the service to be posted and it automatically creates a bill. This saves in many cases very precious time on checkout both for the staff but more importantly the guests.

    I am aware its less clicks from the checkout doughnut - but here you have to ctrl + f to find the room etc so time wise you do not save any time…

    1 vote

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  10. Currently Mews Analytics is extremely slow and almost impossible to use due to the following issues.
    - Data and visuals taking more than 10 min to load
    - Data that doesn't load because loading times are too high
    - Many errors
    -...

    Please optimise the Power BI integration so the analytics tabs become useable.

    15 votes

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  11. It would be really useful for us to have the ability, in a group reservation, to configure the consumption of products for each day in different ways.
    Example for a 3 night stay:
    - With the first night: consumption of one dinner only
    - With the second night: consumption of breakfast, lunch and supper
    - With the 3rd night: consumption of breakfast, dinner and supper. Plus the consumption of lunch on the morning of departure.
    So, for example, our kitchen team could know the number of products to prepare for each day simply by consulting the Product Report.

    1 vote

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  12. We mostly do team retreats in our location and for those groups, the "booking" is more of a "sales process". They reach out, describing roughly what they want, and we create a first offer for them. Then they usually want some changes, some back and forth and they accept.

    I thought I could easily do this, using "inquiry reservation". So, customer calls and I create a reservation for them with the status inquiry and send them out the reservation, so that they can see the price and details. But now I realized, that when the offer spreads over several Services…

    1 vote

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  13. It makes sense to me to flexibility in AR Management.
    The 30 | 60 | 90 day industry standard seems to suit many hoteliers but is hard coded in most PMSs with AR Modules/functions.

    Some operators in Japan wish to manage and reconcile AR Accounts by calendar month. This is likely to be true elsewhere, given flexibility to do so.

    2 votes

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  14. We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user accounts but rather remove their permissions. However, we've encountered cases where we can't do this because they have scheduled automatic reports, and as administrators, we can't view or remove them.

    1 vote

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  15. it would be helpfull if you can remove the room number from the bill. some guest expect this to be the final roomnumber while we can not guaranty it.

    18 votes

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  16. It would be fantastic if you could get the option to replicate stay restrictions on the base rate to all dependent rates.

    I know that there is the possibility of applying restrictions to multiple rates simultaneously.

    Some RMS's (Revenue Management systems) are playing with the idea of allowing you to send stay controls from the RMS. The only challenge is that they usually only allow mapping to one rate (your base rate), and hence any restrictions applied using your RMS will only apply to the base rate and not the dependent rates.

    Slightly complexed.... the basic question is how to…

    2 votes

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  17. The only filter option for Travel Agent Contract is Country. This makes it really difficult to find the correct contract, especially when you have several with approximately the same name.

    Or - if Travel Agent Contract could be a filtering for the Companies so it could be found from there.

    6 votes

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  18. It is extremely tedious to have to change the translation for each possible languages for each individual element in Mews. A simple task such as making an edit to a unit descriptions requires 150 different entries if we want to accomodate all languages.

    There should be an AI tool that translates all Mews textfields in all possible languages from a default language to manage all other translations, such as Deepl for websites.

    6 votes

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    3 comments  ·  Other  ·  Admin →
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  19. When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" . it confuses FO team and they tend to double rebate.

    7 votes

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  20. At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.

    3 votes

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