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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. We need to display our timeline with the double-full rooms at the bottom, in order to make the timeline clearer for our staff. However, this causes the double-full to be considered an "Upgrade" from a double-queen, which means I cannot move guests from a double-full room to a double-queen. I would like to request a separate "display order" and "upgrade order" variable in the system. Or, at the very least, allow me to move people to any category, and display whether the system considers it an "upgrade" or a "downgrade"

    1 vote

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  2. Please we would like to ask if its possible to have report from BIZZON of cost for each revenue center.
    Report of cost of food and beverages for each revenue center.

    2 votes

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  3. Restrict: Check out with unbalanced bill

    5 votes

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  4. La nouvelle mise à jour des facture est catastrophique ! Sur 2 pages minimum, illisible.... S'il vous plaît, nous vendons des nuits d'hôtels et des petits déjeuners.... les clients ne veulent pas se retrouver avec des factures longues et incompréhensibles... Merci d'avance pour votre aide

    8 votes

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  5. Can it be possible to set release time for an optional reservation after default check in time?

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. We would like a percentage discount option to apply temporary discounts to certain open invoices or specific products.

    1 vote

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  7. In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.

    It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.

    6 votes

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  8. Would be nice to be able to compare ADR, RevPar, Occupancy etc in single report

    3 votes

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  9. We would like to have a rate that closes at an occunpancy above the 85%.
    Unfortunately, it is not possible at the moment.

    4 votes

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  10. Build a reporting field within the availability block to calculate anticipated revenue after the block has been created.

    8 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. 3 votes

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  12. Option to add voice massages into the internal chat.

    People who speak multiple languages ​​cannot write all words. This way you can simply send a short message with less hassle

    3 votes

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  13. In my opinion, the kiosk is not fully thought through. If it is to have the benefit of allowing guests to check themselves in and out, the following must also be possible:

    • Minibar products must be bookable by the guest independently
    • It must be possible to enter the company address when checking out.
    8 votes

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  14. to give the right to close a bill at any time only to a specific person not the whole organisation

    1 vote

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  15. Add ability to choose which specific products are included in the automatic settlement to avoid charging unwanted products, for example, city tax when handled through products

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Looking for an integrated report for Deposit Ledgers which includes the following information:-
    1. Guest Name
    2. Reservation ID
    3. Arrival Date
    4. Departure Date
    5. Room No.
    6. Reservation Type
    7. Status (Reserved/Cancelled)
    8. Last Paid On
    9. Deposit Balance.

    As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.

    6 votes

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  17. When you send an email and you manually select the language, the Preview in the mail queue should mention that this language was selected manually and did not follow the usual logic

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. Currently when a locked booking has it's properties changed the booking will automatically unlock. There is no notification of this and it can be missed by the user making the change. If left unlocked there is a high chance it is accidentally moved on the timeline causing issues dependant on the reason it was initially locked (Guest has requested a specific room etc)

    1 vote

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  19. It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.

    3 votes

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  20. When closed to stay restrictions are in place it would be very helpful to show them on the timeline.

    Our previuos PMS software (Slope) used to display them using locks.
    Please check this screenshot:
    https://drive.google.com/file/d/1R2AD6kZAoJCXaR_vdAGEG2beG5eri2XE/view?usp=sharing

    Thanks for your consideration!

    2 votes

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