1850 results found
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Upgrade or change room category without changing block
It should be possible to change the room category of a reservation from a block without changing the block. It is critical that for example the Front Desk are able to change room type(by changing the room number), or upgrade easily from the reservation without changing the availability block. This used to be possible, so please bring it back.
5 votes -
Audit Logs: Reinforce and Increase Admin Access
IT and Property Admins are requesting a more robust platform for their permissions where they can manage login audits (for example) for the properties they are running so they can react more urgently and proactively when necessary without needing to involve the Support team as the first plan of action(especially in time-sensitive cases).
2 votes -
Apply a ceiling to a derived rate
Be able to set a ceiling or floor price on derived rates
5 votes -
Have the ability to set mandatory fields for reception upon check-in
We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.
22 votes -
Dynamic product rules - Base product rule on own criteria
Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!
17 votesHello from the Mews product team,
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no-show revenue and cancellation fee revenue should be separated
According to STR guidelines, no-show revenue should be included in room revenue when other cancellation revenue not.
Cancellation fee has different VAT in the Netherlands than no-show (no show is 9% when cancellation fee is 0%).
9% is hard coded in mews and therefore impossible to separate (using automatic posting)
5 votes -
Refund From the Bill
It is really difficult to refund the correct payment with the current config. I had a guest book about 5 reservations at the same time and then cancel one. To refund, I just had to guess which payment to refund, guessed wrong and had to move the payment. I would love to see the three dots that you use to refund on the payments tab to also be available on the billing tab.
14 votes -
Open End-Stay Date
Residents can book their stay with an open end date. Guests are staying for more than 1 year at the same property and instead of offering them an end date and another guest can book the same room, they would like to book it for one guest only.
2 votes -
New Product Order Page: Add "Currency" Field
On bill > [+] Add Product > It would be useful to eventually add a "currency" field to change the currency of the product for those environments accepting multiple currencies.
At this time, one has to create multiple products to reflect a distinct currency in their settings.
2 votes -
Group Rooms and Revenue
Groups that are currently taking inventory and are contracted but do not have reservations picked up yet, are not being counted as "Sold Rooms" nor is the contracted revenue being accounted for anywhere. The Availability and Occupancy Report shows the group rooms under Confirmed or Optional but ultimately still shows that group inventory under "Free Spaces". Would be useful to see total expected group revenue per group, and for that revenue to be accounted for in the Manager Report.
13 votes -
Adding occupancy starting and ending time on the hourly service
When creating a Hourly Service to sell hotel rooms during the day, we would like to have the possibility to add occupancy starting time and ending time to this service.
To be able to sell room during the day on different time slots, we're first going to set up the Hourly Service. We are then going to create Rate Plans on which we add "Closed to stay" Restrictions on selected hours.
With this setup I can sell my day rooms on different time slot and at different rates.However this configuration does not allow us to set up the Occupancy…
3 votes -
Revenue Report
Hello MEWS UserVoice Community,
we urgently need a report for our company that clearly shows the turnover/revenue. The report should be generated daily at ~ 08:00 and ideally be sent automatically by e-mail to a fixed group of users. The following information must be visible on it:
SALES BY OUTLETS
- Hotel & Lodging
- Gastronomy and its sub-outlets (restaurant, day bar, rooftop bar, banquet, etc.)
- Wellness & Spa
- OtherREVENUE BY TIME (here using the example of gastronomy)
- Breakfast
- Lunch
- DinnerSALES BY PRODUCT GROUPS (here using the example of gastronomy)
- FOOD
-…3 votes -
Search MMP for a reservation number
If the client has MMMP active, they would like to be able to look up a reservation number and find then the property, as sometimes people call not knowing which hotel they are staying but giving you only the reservation number.
4 votes -
Group overview
It would be good if when we enter on a certain customer who has a group booking - to see bookings sorted by groups on the dashboard instead of all the rooms that guests booked for all the upcoming dates - when we have groups sorted on the dashboard then we can choose the group and enter to see all the rooms listed.
13 votes -
AMO
Wenn man einen Mindestaufenthalt eingestellt hat, gibt es keinen einfachen Weg, Lücken zu öffnen (z.B. bei Mindestaufenthalt 5 Nächte eine Lücke von 3 Nächten zu öffnen)
Entweder könnte man dies automatisieren oder es vereinfachen, die Restriktionen für einzelne Zimmer and einzelnen Daten anzupassen4 votes -
Display "Segment" Column in Rate Management Page
Consider adding a Sorting filter where the rates can be grouped by Type, Voucher, or Segment when researching or managing rates. It would be helpful to also have these columns visible for that purpose.
Perhaps also add the possibility (later on) to apply bulk-modifications per these groupings.
2 votes -
A different colour for group bookings and individual customers
Differentiate between group bookings (several rooms) and individual customers.
Easier planning management
21 votes -
Invoices: Variable templates
Create multiple footers/templated for invoices and being able to select the correct template before closing and sending the invoite
2 votes -
Turn off the "New device sign in" emails.
Turn off the "New device sign in" emails.
They do not work and causes about 20-30 tickets to our support each day.
Some users get these emails several times a day.
It's a nuisance.1 vote -
Create a bundled product
As our property mostly sell packaged products we are missing the possibility to package a product with multiple items which then ..
- could be sold as an enhancement to stay
- be billed directly by frontoffice without having team remember all componentsIn addition it would be desireble to set a product for sale specific period or days only.
Example: Would love to sell a Christmas Lunch composed by Food & beverage items for stay 25 December without having to create a separate Stay package.
27 votes
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