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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1973 results found

  1. For guests needing a company address on their invoice,but are paying for the stay themselves, the current set-up seeks to add the company profile as secondary profile after check-in, then take the payment at check-out, and then swap the two profiles on the invoice so that the company would be primary and the guest´s profile would be secondary/ linked profile. Therefore you need to find the right address again, which usually takes a couple of clicks. It would be much easier if there was way to simply swap the profiles by sliding or by having an option to swap with…

    1 vote

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  2. Finding a method to conceal the "space number" on invoices for future arrivals would be beneficial, particularly when a bill/invoice must be issued before the arrival date. An option to choose "Future Arrival" before emailing guests could prevent the premature disclosure of the assigned space.

    14 votes

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  3. WE NEED the possibility to cancel a "merging of 2 reservations"

    1 vote

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  4. Il arrive très souvent que les clients se présentent au check in seuls alors que la réservation était faite pour 2 personnes ou que la répartition du nombre de personnes (adultes, ados, enfants, bébés) ait besoin d'être modifiée. Il y a au moins systématiquement les taxes de séjour en produits réservables additionnels ainsi que des petits-déjeuners packagés (avec des tarifs différents selon l'âge des occupants) si le tarif est BB. On voudrait avoir plus d'options pour notamment pouvoir "conserver l'ancien prix de l'hébergement" et non pas "conserver l'ancien prix" comme actuellement qui est en fait le prix total hébergement +…

    2 votes

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  5. 6 votes

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  6. Currently if a use attempts to set an early arrival for a booking (especially Availability Block group) the early Check-In time is rejected because the block is missing the necessary adjustments. In other words, the system cannot consider early check-in due to conflict with the occupancy time established in the stay settings.

    However, this is an avenue for additional income and also for personalized service - clients often find themselves without many options when it comes to that.

    On top of the possibility to create "Early C/I products", there should also be a button that could facilitate an earlier check-in…

    2 votes

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  7. We like to do the room cleaning every 2 days for stayovers. This works fine with the intervall setting. But when it comes to the check out, it gets a bit confusing when the cleaning staff is using the app. Sometimes rooms are vacant very early and the reception is not informed about it. So the cleaning staff see only the room as checked and not as dirty, cause the room is not checked out. If the housekeeping switch the status to clean before check out, the room will automatically marked as dirty after check out. Helpfully would be if…

    2 votes

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  8. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    40 votes

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    5 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We are trying to set up our group accommodation billing. We would like to be able to send a proforma invoice or invoice, which shows a 25% deposit due to secure the booking.
    At the moment Mews does not offer the possibility to issue an invoice for a percentage of the amount, and i think this would be really useful to develop

    14 votes

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  10. Flexible blocks. If I want to extend a reservation that is connected to a block, I have to go back and add rooms to the block before I can extend the reservation. With blocks that have been released I have to add the rooms twice (???), because the block releases them immediately after I save my changes, which is extremely time consuming and frustrating

    1 vote

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  11. It would be easier to have multiple email addresses per company. One for the accounting department (invoices) and one for the confirmations for example in stead of making contact persons for every company.

    47 votes

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  12. Bij het wijzigen van arrangement in een bestaande reservering, worden items die niet in het nieuwe arrangement horen automatisch verwijderd. Momenteel moet dit handmatig gedaan worden.

    2 votes

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  13. Das Anliegen ist nur eine Kleinigkeit, aber es wäre toll, wenn man irgendwo ein Anfangsdatum anlegen muss, dass das Enddatum automatisch NACH dem Anfangsdatum wäre. Wenn man Restriktionen erstellt, ist es ja auch immer so, dass wenn ich z. B. "von 1.6.25" anklicke, bei "bis" automatisch ein Datum ab dem 1.6.25 wählbar ist.

    Bei vielen anderen Punkten im System ist es nicht so, da steht dann bei "bis"-Daten immer automatisch das heutige Datum, also z. B. wenn ich einen Promocode anlege und bei "für Reservierungen ab dem..." den 1.6.25 anwählen würde, lande ich bei "Reservierungen bis" wieder beim heutigen Datum…

    2 votes

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  14. We have rates with rental services included. As we only have a limited number of stand-up paddles, for example, it would be great to limit this arrangement: “this rate can only be booked 5 times per night”.
    I currently have to regularly check whether the rate has been booked in order to close it manually for these nights.

    2 votes

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  15. Prioritize clean rooms in the Room Auto Assignment feature.

    4 votes

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  16. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    6 votes

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  17. It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
    This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
    Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.

    6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  18. Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    6 votes

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  19. I feel like a basic feaure for anyone who is using the internet for work is to use tabs in the web browser. Especially in the reception where you are often working on multiple things, and reservations at once.

    So that you cannot use the very common hot key CTRL + click to open a new tab is frustrating. That you cannot even use the old school way by right clicking is BEYOND frustrating.

    When I do "detective" work regarding a reservation, payment or really anything in the system I want to be able to quickly set up tabs for…

    2 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  20. When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.

    22 votes

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