Support cases
When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.
3
votes
Bojana Karalic
shared this idea
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Danny Korthout
commented
As IT-Support member of our company, we would like an overview of all reported cases and their status. This way we stay in control of what is reported, we can contact users if they report things that are company related and not mews related etc.