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Support cases

When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.

4 votes
Bojana Karalic shared this idea  ·   ·  Report…  ·  Admin →
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  • Martijn Coolen | Slowtravelling commented  ·   ·  Report

    I Agree completely. also when communicating with support, the casenr is nowhere to be seen (not in the subjectline or content) it is replaced by a "thread" which has no correlation to the case nr provided.
    very confusing with many open cases divided over multiple properties

  • Danny Korthout commented  ·   ·  Report

    As IT-Support member of our company, we would like an overview of all reported cases and their status. This way we stay in control of what is reported, we can contact users if they report things that are company related and not mews related etc.