2150 results found
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Adjust legionella status with occupancy
The current functionality of the dirty (legionella) status is linked to the status of a room: if it's in clean or inspected for 7 days it switches to status dirty ( legionella). If the setting of rooms is: change status to dirty on check-out, then it is possible that if a check-in ( but not check-out) occurs somewhere within the 7 day window, the status of the room during the occupancy changes to dirty( legionella). This is incorrect. As the room is occupied the room should not go to legionella status, as it is used.
4 votes -
Routing Rules for Companies/TA
When Routing to Company/TA is used, to transfer certain products to the Company/TA bill, when done for a group with more then 1 room, it will create 1+X bills with the Company/TA. When a rule applies for a group of more then 1 room, it should only create 1 bill with the routing Company/TA, otherwise you have to merge all the individual bills to 1 Bill for the company. When Having a lot of bills to the Company/TA it's very confusing and tricky to do so.
4 votes -
Felxible base rate dependencies / nested base rate dependencies
Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).
Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate, but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.
So like:
Base rate: xyz-Rate (← the one the new rate is derived from)
Options:
…4 votes -
Automatically invoice by email before checkout
Sent invoice automatically before depature.
Al lot of guests sent a request to send the invoice. Would be nice if this could be set up automatically ( if amount is €0,-)4 votes -
cancellation fee - automatic posting
When a cancellation fee is automatically posted on the guest bill due to late cancellation or no show, Mews takes into account the amount of the accommodation charge and all products (breakfast and city tax) together. In case of payment by booking.com virtual credit card, booking only allows us to charge the vcc for the accommodation and breakfast but never the city tax as it is always pay by the guest at the hotel. Is it therefore possibe to develop a functionnality in Mews that allows us to exclude the city tax product from the cancellation fee ? Example: accommodation…
4 votes -
I have been attempting to limit the access front of office employees have to financial data or payment information which is both sensitive t
I have been attempting to limit the access front of office employees have to financial data or payment information which is both sensitive to the business and confidential. MEWS have informed me there is no way in preventing any employee who has access to changing housekeeping status to also view the financials of the business.
Please could I have some help or if anyone else is finding this as an issue. While creating different roles and users I tested this ability to view all financial information. Therefore, any user with housekeeping privilages can view any information within ‘Finance’ on the…
4 votes -
Export payout report
It would be nice if you could export the payout report or create an export schedule.
Gladly exported as PDF but also as Excel.4 votes -
Enable payments with Bankcontact & Sofort
We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.
4 votes -
Secure Emergency Exports
It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
Also those reports may be a potential risk when at rest (stored in an email account or…4 votes -
Task against employee (Mobile App)
Being able to create a task against an employee in the mobile app.
Now you have to edit the task in the webinterface after you created it in the app.4 votes -
4 votes
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Rate Groups - allow to hide rates & turn off auto email confirmation for certain rate groups.
I don't want to send confirmation emails to 3rd party OTA's. They send through the 3rd part platform and may show a rate code which is a violation of the agreement between hotels and OTA's. Example: Expedia collect - the commission is taken from the room rate, so what the guest sees is lower than what the guest pays. This causes issues as the guest will be confused and disgruntled thinking they somehow are getting overcharged by Expedia.
Also, some tour operators also don't want a guest to see the rate, and will cancel a contract due to sharing the…
4 votes -
4 votes
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Filter Person Count in Reservations Report
Is it possible to add a "Group by: Person Count" filter to both Reservation and Guest Inhouse Report?
4 votes -
Extended Status Page / minor bug-report
This is my idea on how Mews could benefit from having an Extended Status Page or a "Minor bug-report".
Today, we dont have a clear view on what is currently bugged or been worked on by Mews support and their team. This feature would be great thing to minimize the amount of tickets that are being created today.
I.e. I had no clue, that it currently is a bug that set OOS rooms to Dirty at night due to legionella and that the support team is aware of the issue and are working on a solution. Same goes with Rooms…
4 votes -
Price closing at a specific occupancy
We would like to have a rate that closes at an occunpancy above the 85%.
Unfortunately, it is not possible at the moment.4 votes -
Rebates causing distorted monthly revenue
When an invoice is issued for the following month but then the booking gets cancelled in the current month - the revenue will be posted in the following month but the revenue of the current month will be reduced.
In other words there will be 'fake' revenue in the following month but the revenue in the current month will be lower that it actually is.
This is also affectig VAT.The rebate should be posted on the same day as the items are consumed and not on the day of the cancellation.
4 votes -
Native channel manager
Native channel manager
4 votes -
customise the scheduling for email communications:
The pre-arrival email is very useful, but 2 days prior to stay is too close - both for guests making arrangements and our upselling, can we have the option to amend this to 7 days to give guests the ability to book dinners etc in advance.
If we could have the option to make and schedule our own email templates that would be even better :)
Thank you4 votes -
translation in all languages from the default language
It is extremely tedious to have to change the translation for each possible languages for each individual element in Mews. A simple task such as making an edit to a unit descriptions requires 150 different entries if we want to accomodate all languages.
There should be an AI tool that translates all Mews textfields in all possible languages from a default language to manage all other translations, such as Deepl for websites.
4 votes
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