2199 results found
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Merge bookings
Guests occasionally have a reservation under one booking, followed by another reservation under a different booking number (e.g if they've decided to add another night or have been staying for work and adding another day as a personal expense). Under the current system they need to check out and get their cards recut which isn't a great customer experience, we need to manually allocate the same room for both stays, inform Housekeeping not to clear the room and if they haven't paid in advance, we need to pay extra attention to their billing as it's split over multiple bookings.
In…64 votes -
Additional/customizable origin options.
Additional/customizable origin options.
When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.
17 votesHello,
Thank you for sharing your feedback with us.
Would you be able to share the origins that you feel are missing so that we can provide a better service for you and your teams?
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Remove Confirmation Number for Optional Reservations in Emails
Since Optional Reservations are not confirmed reservations - client feels it would be best to not attach a Confirmation reference number in the emails until the customer actively confirms the booking. All main Placeholders associated with Reservation details or Summaries include a Confirmation number - even for Optional Reservations.
Email Templates associated with Optional Booking should only confirm a summary of the reservation details without a confirmation number. Perhaps adding a specific placeholder just for the templates triggered by Optional Reservations could be useful.
3 votes -
Allow companies to pay by card
Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.
54 votes -
Separate columns for base and applied taxes in bills and invoices report
Could you please separate by columns in the BILL AND INVOICES REPORT. For each line, tax base, % tax aplied, tax aplied.
Por example per invoice:• INVOICE NUMBER: 2356547
• INVOICE DATE : NOVEMBER 2024
• NAME OF CLIENT: PHIL SMITH
• TAX CODE: A4356859
• ADDRESS: Madison Avenue 343 CU 54459 New York USA / /10% TAX BASE: 2000€
• % TAX 1: 10%
• TAX 1: 100
• % TAX 2: 21%
• TAX 2: 210€
• TOTAL INVOICE: 2310€At the moment with the provided report we cannot separate it, we do not have this breakdown…
1 vote -
Prevent overbooking from affecting locked reservations
Do not sell new booking that force to change the room number of future booking with a lock on because the guests wants to have this room number. The property should have the option to decide if the future bookings with a lock on, can limit the availability in the inventory in order to ensure that a client can have the room number he wants.
3 votes -
Full guest profile data base extraction for multiproperty
It should be possible to get a full data export of all guest profiles existing in Mews. Having multiple properties sharing 1 guest database, I do not want to use/create reports per hotel/per period. That is time consuming and report data is limited. I just need 1 data dump with all guest profiles.
1 vote -
Link hardcoded tourist tax adjustments to the tourist tax accounting category
Linked hardcoded tourist tax adjustments to the tourist tax accounting category and not to the accounting category of the parent (service)
This distorts the accounting because the tourist tax has to go back down into a tax type accounting category, whereas the service's accounting category is a turnover account.
This regression was detected at the beginning of 2024.
2 votes -
Accounting ledger
We need to refine the filtering of the accounting ledger to display only entries that have already occurred, and excluding those that are scheduled for the future. To prevent entries labeled 'to be resolved' from appearing until after all items on a reservation have been completed. For instance, a reservation in our system is todasy 29.feb marked 'to be resolved,' but the guest will not check out until March 6th. We cannot send the invoice before after the guest has left the hotel..
19 votes -
Search function for spaces
As with the rates page, it would be useful to have a search bar for spaces, so that settings can be made more quickly when managing establishments with a large number of spaces, and therefore with several pages (e.g. > 300).
2 votes -
Permission to export the customer database
Ability to block exports of the ‘Customer Profile’ report for certain user roles.
A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.
2 votes -
Payments methods: Restaurant cheque + Ticket Restaurant card
Add restaurant cheque and meal voucher payment methods in order to :
- be able to manage these payment methods from reception via MEWS and not just from the POS
- be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed2 votes -
Add space and rate information to accounting report export
Accounting report: When I generate the accounting report view in detail and export it on excel, We want to be able to see the space in the excel associate the the transaction. The hotel want to be able to have the rate per date for accounting system.
3 votes -
Single Mail for Exports
There is no feature that consolidates all exports into a single email. Each report export must be configured individually for the same hotel.
1 vote -
gutgeschriebene Debitoren
Besteht die Möglichkeit die gutschriebenen Debitoren, die durch eine neue Rechnungsnummer ersetzt wurde, aus der Liste der City Ledgers zu entfernen oder anderes zu filtern?
Zur Zeit laufen dort alle Debitoren ein, auch die, die eigentlich nicht aktiv sind.1 vote -
Travel agent commission management
Minimum requirement :
Define a commission rate attached to a TA (see possible rules, but at least a % on room rate or total stay)
Attach or detach automatically (OTA) or manually a TA to a reservation
Calculate and store TA commissions
Reports (statements)Description:
Things to know about travel agent commission management
Reservations are linked to an agent with a specific commission calculation configuration.Reservations may be linked to a travel agent in order to attribute the business brought, but you may ask PMS not to calculate the commission of specific reservations, if needed.
There is a procedure to…6 votes -
Package with Items on specific nights
They is a example of the request of the customer. This functionality is available in Hotello and customers is looking to have the same in Mews. There is some examples:
Example 1: I have a package for 3 nights:
Night 1: Diner
Night 2: Breakfast, lunch (apply after midnight per day per person) and diner
Night 3: breakfast and lunch (apply after midnight per day per person)
The problem right now is all items applied every night. In Hotello, they was able to select in the configuration with specific night the product should appliesExample 2:
I have a package…16 votes -
Remove the chain name in all of our communication.
We are a standalone hotel falling under the same chain technically; we would like to have the chain name removed in all communication sent out since we have no affiliation with them.
5 votes -
Notification when moving a reservation with pet to a pet-free space
Er moet een melding/pop-up komen als je een reservering met hond/huisdier verschuift naar een huisdiervrije accommodatie/kamer.
1 vote -
A separate mail template for proforma invoice
Having a separate mail template for proformas would be useful as the information in the email with proforma attached differs from that of with a regular bill/invoice attached.
1 vote
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