857 results found
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6 votes
We are currently doing discovery on this item. We aim to put it back in the roadmap on 2024.
Thanks
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Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
5 votes -
Kiosk check-in for grouped reservations: Check in summary email should go to the the each guest profile
Kiosk check-in for grouped reservations sends Check in summary email only to the reservation owner for all checked in rooms/guests in the group, even when additional guest create separate guest profiles while checking in on kiosk.
It would be great to send Check in summary email to the each guest profile created on kiosk during online/kiosk check in.5 votes -
Extend inactivity timeout period during Kiosk check-in.
Many guests need a little more than a minute + 30 seconds 'are you still there' - countdown' to understand the Kiosk check-in and provide all necessary data, maybe chat with staff during the process. An extended time would lead to less Kiosk check-ins having to be re-done unnecessarily.
5 votes -
SMS
We are interested in adding the SMS add on but before you fix the phone number issue it will not be worth it.
In our previous system they separated the country code from the nr. just do it like that. So we choose the country code from the drop down menu and then write the number after. It should be easy even to integrate with different channels - I know it is possible with booking.com and Expedia.
I think when making a reservation there are some things that are basic: name, telephonenumer and email adress. That there is an issue…
5 votes -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
5 votes -
Different colors for membership levels
We would like for the members to have different colors in the bookings depending on the membership level
5 votes -
Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss
Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.
5 votes -
Smaller SMS package
SMS package - the minimal top up amount is 50 € monthly. It should be customized to the user needs, as we were not able to spend 50 € for monthly sms usage in the past 12 months.
There should be a smaller package available. In our case it's roughly 20-20€/month.5 votes -
Allow guests to edit personal data in new guest portal
Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.5 votes -
Booker Flow: Allow Booker to Determine if They are Financially Responsible
Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.
This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.
5 votes -
Online Check Out Tip and date at products
There would be two useful improvements to the online check-out of guests.
1. the date is not shown for additional services. For example, the guest has consumed 10 beers in 10 days. However, the guest only sees 10 beers in the online check-out. Not when he has consumed which beer. This can sometimes lead to confusion.- there is no possibility to give a tip
5 votes -
Multi property booking engine
Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.
5 votes -
Ability to limit available languages in the booking engine
We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
Can you develop a function (check box in a list for example) which permit that ?
Thank you for listening to our request.5 votes -
Sending confirmation email per room category.
It would be great to have confirmation emails sent per room category. At times, we have different directions/instructions per the category we have in Mews.
This would allow us to personalize the communication to guests even further based on the room they booked.
5 votes -
Ability to override unique email requirements for guests/bookers
If a company has more than one employee working from the same emaill address Mews will not allow us to create them as a guest/booker as the email address already exists. Can you create an option to override this?
5 votes -
Confirmation with discount
Guest/booker should be able to see which discount has been deducted from their bill, when a dynamic company rate or a campaign rate has been used.
5 votes -
Report for upselling product during online checkin
Is it possible to have a report of all products added by guest during the online checkin ?
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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What are the emails opening ratio/KPI ?
We need a way to know how many guest open our emails, how many click on the links and call to action
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically deduce gift cards vouchers from customer bills at checkout
When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.
We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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