876 results found
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6 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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6 votes
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6 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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6 votes
We are currently doing discovery on this item. We aim to put it back in the roadmap on 2024.
Thanks
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Add an option to disable automated emails for a specific customer.
Add an option in the customer profile to disable certain automated emails (check-ins, reminders, etc.).
This would be useful for long-term, returning customers who do not want to receive recurring weekly emails.Ajouter une option dans le profil client permettant de désactiver certains emails automatiques (check-in, rappels, etc.).
Cette option serait utile pour les clients fidèles qui ne souhaitent pas recevoir des emails récurrents chaque semaine.5 votes -
Check in form: "Issuing Authority" instead of "Issuing City"
The fields for travel documents / IDs currently contain a field labeld "Issuing city". However, this does not make any sense, because most passports and ID cards do not have a field "issuing city". Instead, as for example required by law in Austria, a field "Issuing Authority" would be required.
Therefore, I recommend to add a field "issuing authority" and make it default in jurisdictions where this is required to collect. Make "Issuing city" hidden or optional.5 votes -
Turn off automatic e-mails for specific rates
I would like the possibility to turn off e-mails for specific rates. We have travel agencies where the customer books directly from them and then the travel agency will book the nights directly from our website. However, now the guest will automatically receive a confirmation and a price that is not correct since they booked it through an agency who have set up a package price for them.
As it is now, we are excluded from being part of some of these packages and from being a supplier to some agencies because of this.
This feature is available from a…
5 votes -
Kiosk check-in for grouped reservations: Check in summary email should go to the the each guest profile
Kiosk check-in for grouped reservations sends Check in summary email only to the reservation owner for all checked in rooms/guests in the group, even when additional guest create separate guest profiles while checking in on kiosk.
It would be great to send Check in summary email to the each guest profile created on kiosk during online/kiosk check in.5 votes -
Extend inactivity timeout period during Kiosk check-in.
Many guests need a little more than a minute + 30 seconds 'are you still there' - countdown' to understand the Kiosk check-in and provide all necessary data, maybe chat with staff during the process. An extended time would lead to less Kiosk check-ins having to be re-done unnecessarily.
5 votes -
SMS
We are interested in adding the SMS add on but before you fix the phone number issue it will not be worth it.
In our previous system they separated the country code from the nr. just do it like that. So we choose the country code from the drop down menu and then write the number after. It should be easy even to integrate with different channels - I know it is possible with booking.com and Expedia.
I think when making a reservation there are some things that are basic: name, telephonenumer and email adress. That there is an issue…
5 votes -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
5 votes -
Different colors for membership levels
We would like for the members to have different colors in the bookings depending on the membership level
5 votes -
Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss
Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.
5 votes -
Smaller SMS package
SMS package - the minimal top up amount is 50 € monthly. It should be customized to the user needs, as we were not able to spend 50 € for monthly sms usage in the past 12 months.
There should be a smaller package available. In our case it's roughly 20-20€/month.5 votes -
Allow guests to edit personal data in new guest portal
Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.5 votes -
Booker Flow: Allow Booker to Determine if They are Financially Responsible
Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.
This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.
5 votes -
Online Check Out Tip and date at products
There would be two useful improvements to the online check-out of guests.
1. the date is not shown for additional services. For example, the guest has consumed 10 beers in 10 days. However, the guest only sees 10 beers in the online check-out. Not when he has consumed which beer. This can sometimes lead to confusion.- there is no possibility to give a tip
5 votes -
Ability to limit available languages in the booking engine
We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
Can you develop a function (check box in a list for example) which permit that ?
Thank you for listening to our request.5 votes -
Sending confirmation email per room category.
It would be great to have confirmation emails sent per room category. At times, we have different directions/instructions per the category we have in Mews.
This would allow us to personalize the communication to guests even further based on the room they booked.
5 votes -
Ability to override unique email requirements for guests/bookers
If a company has more than one employee working from the same emaill address Mews will not allow us to create them as a guest/booker as the email address already exists. Can you create an option to override this?
5 votes
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