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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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801 results found

  1. overview of invoices based on company profile.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Have a generic QR code to promote online check-in and enable guests to complete online check-in with their name and reservation number.

    Guests do not always keep the emails sent, so the code could be displayed in the hotel lobby, if guests are standing in the check-in queue this could be a prompt to complete the online check-in and save them time.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. The ability to set up a pop up that comes up during booking, with all the benefits of why guests should book direct.

    5 votes

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  4. This may be a bug; however, mews applies the returning guest classifaction also in case a guest cancels his booking and then makes a new one. The returning guest classification should only be applied in case of a consumed (checked-in and out) reservation.

    5 votes

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  5. We have been experiencing a lot of difficulties due to the so called auto-replenishment tool at Booking.com which cannot be deacticated. They basically sends the cancelled rooms/beds back to sales without waiting for an update from PMS first. It can lead to mismatch in the actually available inventory. This can happen especially in the situations when we e.g. upgrade reservations to other room categories. This change is not being sent to the channel manager/Booking.com at the moment.
    If you could build a feature which send reservation updates from Mews to the channel manager(e.g. date update, room category update), that would…

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. If a guest arrives early and his room is not yet ready for check-in, it would be great to have an automated message, sent to the guest the moment his room is ready for check-in. This way the guest can leave the house again to explore the area and the moment, his room is ready, he will be notified and can come back to the hotel.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  7. Find duplicte guest profiles and offer a merge function based on the guests phone number

    5 votes

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  8. So for us it would be quite useful to add an option for guests to choose if they want to receive an invoice. Also an extra box if they wish to have company details in there would be great. This way we can send invoices to guests when they want it and also how they want it.

    5 votes

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  9. The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.

    Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
    This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.

    5 votes

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  10. Often the booker asks us to copy the guest in the proposal or confirmation emails. Currently, we have to send the emails twice (once at the time of booking and again through the booking module). Would it be more efficient and clearer for the guest/booker to have the possibility to add another email address (recipients) in CC for the proposal and confirmation emails?

    5 votes

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  11. MEWS USERS Special rates
    Would be great to have again the special offers/rates for MEWS users in properties using MEWS!
    It is an attractive benefit for employees and bonds the MEWS community.

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. It would be nice if you can either,
    - Display "Only few rooms left" when inventory is low rather than the exact numbers all the time
    - Or display room availability by space types or categories. eg: we would like to only show availability for only the suite rooms

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Is it possible to receive a push notification when a guest has filled in their registration form in advance? Then you don't have to print it

    5 votes

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  14. Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. at the "arriving customer profile" and "in house customer profile" reports the E-Mail address is missing on the browser view.
    This view is used from reservation and reception to ensure that the profiles are completed.
    As the E-Mailadress is important for the whole communication (pre arrival, during stay, post departure and marketing) it is important to get an easy excess to the information on which profile the E-Mail address is missing.

    5 votes

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  16. Display the description of the Rate Group on the payment page. It is cumbersome to users that the only way to communicate deposit and cancellation policy text is within each and every rate plan. It is not sustainable and lots of opportunity for error. The policy text should be associated with the rate group not the rate plan and should display on the payment page.

    5 votes

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  17. To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Why do we have to fill in a the language of the guest when we later don't see it in the profile? Please also make the mailing automatically choose the guest's language when we manually send an e-mail (inquiry, confirmation...) through Mews.

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. We often have the problem that companies do not provide guest names when booking. However, a guest name must be specified in the booking process.
    It would therefore make sense to equate the company profiles with the guest profiles so that bookings are easier and guest names can be added later.
    This would also simplify invoicing for companies, as these are then saved in the company profile and allow a better overview.

    5 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. At the moment, in the front end, it is possible to use titles Mr, Mrs and Ms. In the API, this then becomes Mister, Misses, Miss.
    There is a difference between Ms and Miss and someone who is a Ms is not necessarily a Miss. There should be a way to indicate that a female guest does not want to share their marital status - by at least introducing two different titles for Miss and Ms in both Front End and API, but better still by updating the titels altogether to reflect modern age.

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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