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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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801 results found

  1. Include an external partner in our guest journey, so that you do not need to reply on every single post but it can be handled with AI

    4 votes

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  2. Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import

    4 votes

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  3. i like to have the same name screen for employees in the kiosk check in screen also for thre check out. in the check out screen you hav to type in the guest name even in the employee modus

    4 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  4. Actions done in the billng screen should show in the action log

    4 votes

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  5. If a company has more than one employee working from the same emaill address Mews will not allow us to create them as a guest/booker as the email address already exists. Can you create an option to override this?

    4 votes

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  6. To customize the guest journey for distribution partners, we would LOVE to see the ability to customize background images for individual booking engines for accommodations as well as for availability blocks. Not only will examples of this experience help get distribution partnerships over the finish line, but it will also create a custom and personalized experience for the relevant guests. Furthemore, it creates numerous opportunities for cobranding.

    4 votes

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  7. Ability to enter centrally stored common company email footer (HTML snippet) to be attached to all email templates, without having to add (and maintain if changes occur) it individually to each template by hand.

    4 votes

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  8. It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.

    4 votes

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  9. In quotation mails for 1-5 rooms the guest/booker can see rate details (name, conditions..) but for more than 5 rooms the rate details (cancellation, payment...) are not displayed, therefore we have to send group offers for more than 5 rooms manually to show cancellation and payment conditions.

    4 votes

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  10. Why is it not possibile to add a new company to a mother company while creating it? Actually we have to create a new company and afterwards open the company profile again to add a mother company. We need to add the mother company for the statistcs.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. On the billing page there should be a note field where we could note if its e.g. a booking prepaid / expedia collect booking or if the guest pays everything on site.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. If a guest comes often and always make the same reservation, give them the option to copy existing reservations. It makes sense to make this from the guest portal, because all of the informations are already there. They just need to switch the dates.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Is it possible to have a report of all products added by guest during the online checkin ?

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  14. Have the T&Cs at the beginning of the booking engine journey. They are currently on the last page - which means customers must go through all the steps before knowing what they are signing up for.

    4 votes

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  15. To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.

    4 votes

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  16. Display the loyalty number/code in the guest portal.

    4 votes

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    0 comments  ·  Loyalty  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Would be very nice if there is a group checking in online, that they can fill in a phone number and emailadres for every room.
    So when working with a digital key, every guest/room receives the correct key.
    Also would be perfect to split bills.

    4 votes

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  18. We do not want our Single room to be offered when two guests are selected on our booking engine through MEWS

    4 votes

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  19. Heya - the current set-up in Mews allows for commission rates to be set to travel agencies.

    For GDS rates, this can be tricky, as you have to create each agency, and not all GDS rates are commissionable.

    I would like to suggest the possibility of indicating on a rate if it is commissionable or not, and what the commission rate is for the rate.

    I know it will become complicated if you have a commissionable rate, booked by a T/A which has a commission set up to it. But maybe it should be the rate that determines the commission…

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Groups quotations links are working a miracle. However, there is potentially simple and significant space for improvement.

    When guest follows the link, in Mews BE nothing presellected and guest have to go over and over and add the room types and pax. Even if they will select correct number of pax, but locate just 1 to different room type as per what the quotation was prepared for, it won't go through and you won't know why. If, however all will be preselected, guest would only have to go through the extras and payment pages.

    Also, currently guests need to be careful about…

    4 votes

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