921 results found

1. QR code statistics

   Reservation confirmations include a QR code. It would be great to be able to track statistics on the number of flashes of this QR code.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Automatic failed payment email with manually charged bookings

   At the moment the guests only receive a failed payment email when you have set all your rates to be charged automatically. When set to manual charge, it does not send the guest an email and this then also has to be done manually. The system should send the guest a payment failed email even though the rates are set to manual charge.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

3. Open vs Closed notes
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Option to update/add payment card details in Navigator as separate flow

   The credit card details cannot be added to a reservation without having to fully update the personal data (especially passport number).As discussed in our meeting, is there a way to change the navigator, that guests can also create/update credit card details without being forced to share personal data?

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   1 comment  ·  Guest portal  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Add `Not stated` email subscription status
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6. Company creation date in reports exports
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Soforts payment system for Distributor
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Cancellation fees in Distributor Subscriptions
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Merge chains
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Allow Ability for Front Facing Camera in Kiosk

    Currently, guests scanning passports/ID need to use the rear camera to capture. However, why can't the same work for the front-facing camera? We use iPads for the Mews Kiosks, and we ideally want to mount these in a way that the rear camera is inaccessible to users i.e. wall mounted. Can we please enable the ability to select the front-facing camera or rear camera in settings for properties to choose?

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Delete…  ·  Admin →
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11. Add information regarding ”why” a member can not be registered

    To improve the member recruitment process in Mews, specifically regarding rejected Loyalty program registrations, I propose implementing more detailed error feedback then a member has been denied Strawberry- membership.

    The current system only indicates that the guest could not be registered for the Loyalty program, and not why it has been denied. But by including specific reasons for rejection, such as "Wrong format on phone number," "Guest is already a member," or "Missing address information," users would gain a clearer understanding of the issue. In this way, it will be easier to fulfil the registration when the user knows why the registration of a new Strawberry member has been denied.

    It would also be more efficient if Mews, somehow, could notify if that type of error/denial has been made, so the user do not have to go back to the guest profile and double check if the registration has gone through.

    This will lead to efficiency in daily work, and complete all the potential registrations 100%.

    To improve the member recruitment process in Mews, specifically regarding rejected Loyalty program registrations, I propose implementing more detailed error feedback then a member has been denied Strawberry- membership.

    The current system only indicates that the guest could not be registered for the Loyalty program, and not why it has been denied. But by including specific reasons for rejection, such as "Wrong format on phone number," "Guest is already a member," or "Missing address information," users would gain a clearer understanding of the issue. In this way, it will be easier to fulfil the registration when the user knows why… more

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12. Booker confirmation

    Hi Mews team,

    We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.

    Currently, every reservation is rendered as a large card containing:

    Reservation name
    Confirmation number
    Check-in / Check-out cards
    Guest section
    Rate
    Cancellation policy
    Additional details

    This works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.

    What we would like

    The ability to choose between different reservation layouts, for example:

    Compact list

    10–12 Oct | Deluxe Double | John Smith
    10–12 Oct | Deluxe Double | Jane Smith
    10–12 Oct | Twin Room | Peter Brown

    or

    Dates Room type Guest
    10–12 Oct Deluxe Double John Smith
    10–12 Oct Deluxe Double Jane Smith
    10–12 Oct Twin Room Peter Brown

    This gives guests an immediate overview of all their reservations before they continue reading the rest of the email.

    Alternatively

    If the reservation card remains the default, please allow us to fully customise it by:

    Removing sections such as Rate, Cancellation, or Guests.
    Moving placeholders freely outside the predefined containers.
    Creating additional Reservation Start Date / End Date placeholders.
    Accessing reservation fields (room type, guest name, dates, etc.) inside HTML blocks.
    Using loops with reservation-level placeholders so we can build our own compact layouts.
    Why this matters

    Most guests simply want to verify:

    Which dates they booked
    Which room type
    Which guest each reservation belongs to

    The current layout prioritises visual design over readability, especially for bookers managing multiple reservations.

    Providing a compact reservation summary or exposing reservation placeholders for custom layouts would greatly improve the usability of Booker Confirmation emails while reducing email length.

    Thank you for considering this enhancement.

    Hi Mews team,

    We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.

    Currently, every reservation is rendered as a large card containing:

    Reservation name
    Confirmation number
    Check-in / Check-out cards
    Guest section
    Rate
    Cancellation policy
    Additional details

    This works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.

    What we would like

    The ability to choose… more

    4 votes

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13. Show service promotion descriptions in the Booking Engine

    The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.

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14. Create your own standard e-mail templates to be send manually

    We have some standard e-mails to guests; i.e.
    * if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
    * if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
    * if they rent a bicycle, we explain them where to find this and how to return
    etc.

    It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive a reservation with such a request.

    We have some standard e-mails to guests; i.e.
    * if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
    * if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
    * if they rent a bicycle, we explain them where to find this and how to return
    etc.

    It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive… more

    4 votes

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15. Request to Disable Automatic PDF Attachments for Optional Reservations

    Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
    We would like to have the ability to disable this automatic PDF attachment for optional reservations.

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16. Task creation - Upsells section

    The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.

    Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.

    It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the online booking process, an automatic task could be created for the front desk team to ensure it is set up on the day of arrival.

    The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.

    Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.

    It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the… more

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17. Show availibility even if there is a stay length restriction

    Currently the News Booking engine will show NO availivility for a full month when you click a date on a calendar that has no availability and a two night stay restriction.This is very misleading for someone trying to book as it show the full month is booked. Mews needs to fix this.

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18. Enhanced Blocklist Notifications

    Currently, the blocklist feature prevents blocklisted individuals from making new reservations.

    However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.

    Proposed Enhancement:
    Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.

    4 votes

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19. Booker Confirmation email needs to be more concise for group bookings

    Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

    In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
    Room A + description + rate
    Room A + description + rate
    Room A + description + rate
    ...
    tourist tax
    tourist tax
    tourist tax
    ...

    If items are the same, please summarize them in the booker confirmation one one line like:
    21 x Room A + description + rate amount + total amount
    21 x tourist tax amount + total amount

    This would make it way more concise and better to read

    Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

    In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
    Room A + description + rate
    Room A + description + rate
    Room A + description + rate
    ...
    tourist tax
    tourist tax
    tourist tax
    ...

    If items are the same, please summarize them in the booker confirmation one one line like:
    21 x Room A + description… more

    4 votes

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20. Ability to save custom elements made in the email builder

    When custom elements are created, it would be great to be able to save them for future use.

    4 votes

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