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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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801 results found

  1. When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.

    p.a.:
    Firstname: Max
    Lastname: Mustermann
    ->
    Firstname: Max
    Lastname: Mustermann

    13 votes

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  2. Many properties with accommodation packages (eg. spa, activities/tours etc) want the ability to first chose the package, prior to chose the room type as this could be an "early stage" upsell in the booking flow.

    13 votes

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  3. It would be great to have both, company name and reserving guest name displayed on the timeline, so that you could make the guest as a reserving guest (to be shown on the bill) but still see its connection on the timeline?

    Something like

    Apple | Max Mustermann

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.

    Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  5. When a guest recerve online the system automatically delte the internal classification "Loyalty Program". It will be great is the system keep all the internals classifications.

    13 votes

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    1 comment  ·  Loyalty  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. At the moment every booking service has its own Booking engine. It would be great if the customer could book multiple services in one flow. For example accommodation and parking spaces at the same time.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. give guests the option to split bills with companions during online check out

    13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. 13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Eine Liste von allen Geburtstage pro Monat von den Kundenprofile! Nicht nur Gäste im Haus! Wir versenden Geburtstagskartenan unsere Gäste!

    English translation:
    "A list of all birthdays per month from customer profiles! Not just guests in the house! We send birthday cards to our guests!"

    13 votes

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  11. As a hotelier, I want to use the Distributor as a booking engine for tables in the hotel restaurant. I want to allow the guest to book a table for a specific day and time.

    (Posted on behalf of Hotel Promenáda KV)

    13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Is it possible to have some kind of "no reply needed" button for the messages box (guest chat). Sometimes there are cases that the guest has sent the message and then called for us so there is no need to reply for the message anymore. It would be great to have the button to mark for the other employees that this case has been closed.

    If I log in to the MEWS systems I immediately see that there are new messages arrived. Somehow the messages sometimes seems to be unread even tough someone else (my colleague) has already replied with…

    13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Add Loyalty code into all steps of the booking engine

    13 votes

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    0 comments  ·  Loyalty  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. 13 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. 13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Currently, the bookable service mail templates are set for all guests depending on their booking status.

    For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.

    One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps…

    12 votes

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  17. It would be great to have a task created when a product is added during the booking process on the booking engine. This will save time so the team do not have to search upcoming bookings.

    12 votes

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  18. When a breakfast product (regardless of price) is attached to a reservation it should not be promoted again to the customer.

    Current Mews logic: “a product will not be promoted to a guest if it is attached to the booking” - suggested change “products within the same product category will not be promoted to a guest if any product within that category is attached to the booking”.

    12 votes

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  19. It will be great if we can have the option to add or change the voucher when a reservation is already done.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  20. Some guests have read the before start, but decide to do the online check-in later. We are getting complaints that the reminder is experienced as "spam".
    It would be preferable to have the option to only send the before start e-mail, but disable the before start reminder.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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