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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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  • Digital and physical keys
  • Guest portal
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Guest Experience

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801 results found

  1. Disable Messaging

    Please make the Messages/chatfunction optional or opt-out.
    We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

    37 votes

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    16 comments  ·  Communications  ·  Admin →
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    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  2. Connector API - services/getAvailability with restrictions

    The call api/connector/v1/services/getAvailability

    Returns availability for the selected services (if it's booked or blocked).
    We can get availability for Accommodation.

    Can we get the restrictions applied to the returned JSON?

    Thanks!
    Jordi

    3 votes

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    0 comments  ·  Booking engine  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. TWO BOOKINGS

    WHY TO WE NEED TO MANUALLY ADD THE GUEST IN THEIR RESERVATION?

    IF THE GUEST MAKES AN ONLINE OR AN WALK IN RESERVATION FOR MORE THAN 1 ROOM WE NEED TO GROUP IT MANUALLY INTO EXISTING CUSTOMER??

    IF THE GUEST HAS MADE TWO RESERVATION FOR THE SAME DAY THE SYSTEM SHOULD ADD THE GUEST BY IT SELF.

    1 vote

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    0 comments  ·  Guest profile  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Guest Residence

    Due to Covid-19 and link with local (city) lockdown, it will become necessary for the hotels to have the Guest Residency data and not only the passport data.

    1 vote

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    0 comments  ·  Guest profile  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Take payment during online check in

    The ability to settle the bill during online check in, especially if the customer purchased additional products

    2 votes

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    0 comments  ·  Guest portal  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. marketing opt-in at the online check-out

    Proeprties are willing to have the Marketing subscription opt-in to be offered to the guests at the moment of the online check-out for the guests who did not subscribe to receive the marketing notifications at the check-in. Guest might change their mind during the stay

    4 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Admin →
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  7. Booking engine: ability to hide or customise products for certain rates booked

    Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)

    32 votes

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    idea to upvote  ·  8 comments  ·  Booking engine  ·  Admin →
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  8. Uploading scanned guest data sheets together not one by one

    Pure QOL improvement:
    Uploading scanned Data sheets into guest profiles is just possible for 1 file at a time right now. Since it's 5 clicks to upload 1 file this becomes pretty quick a nuisance if you have to upload dozens or hundreds of different files but multiple for each guest. A simple windows-style shift/strg option to chose all necessary files at once would come in pretty handy.

    6 votes

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    0 comments  ·  Guest profile  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Aldair

  9. Calendar view; show the available bookable dates per apartment type to guests.

    Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots.…

    114 votes

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    19 comments  ·  Booking engine  ·  Admin →
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  10. Be in CCI or CC of confirmation email

    Be in CCI or CC of confirmation email

    3 votes

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    0 comments  ·  Communications  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Show company name on timeline (option)

    It would be good to get the option to change the timeline view and display the company name instead of guest name / sometimes we need to be able to see which companies have guests staying, now you would have to click into each booking to find this out

    17 votes

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    0 comments  ·  Guest profile  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Add date of birth to Kiosk

    To prevent underaged from checking in without adults.

    3 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Include Mews ID Scanner in Navigator

    Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    97 votes

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    idea to upvote  ·  8 comments  ·  Guest portal  ·  Admin →
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  14. Mews T&C's in local language

    The Mews T&C's need to be accepted by the guest when making a booking via the Mews Distributor. These T&C's are in English, but some guest find that hard to read. It would be great to have this available in local languages.

    9 votes

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  15. Have an RFID field in guest profile

    We would like to have a direct link from our cashier system to book invoices to a guest profile using an RFID field that would be available in the guest profile. We also have guest accounts that hold more than one RFID. This option will make the administration of invoices a lot easier. Additionally, it will increase guest satisfaction.

    17 votes

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    1 comment  ·  Guest profile  ·  Admin →
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  16. PIN CODE field in Mews

    It would be neat if the guests were able to check in on the kiosk and get their pin code there.
    Or have the pin code display directly in Mews.

    19 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Customer email log

    It would be very nice to retreive send emails to check the old price, products, date etc.

    58 votes

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    on the roadmap  ·  2 comments  ·  Guest profile  ·  Admin →
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  18. Wij hebben foto's van de kamers geupload voor de commander. De beelden zijn in Mews goed en compleet, in de commander niet.

    Graag hoor ik hoe we ervoor kunnen zorgen dat de foto's ook in de commander in zijn geheel zichtbaar zijn.

    6 votes

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    0 comments  ·  Guest profile  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Guest Portal: Visual customization

    Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    81 votes

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    idea to upvote  ·  6 comments  ·  Guest portal  ·  Admin →
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  20. Show price of the stay in Guest portal

    As a customer I would like to see the price of the stay in the details of the reservation, instead of having to go back to the email to look for it.

    7 votes

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    0 comments  ·  Guest portal  ·  Admin →
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    idea to upvote  ·  Aneta responded

    Hi!
    before we can enable showing the price in Navigator guest portal we need to automatically route the charges to the correct bill: https://feedback.mews.com/forums/918232/suggestions/36659050. That’s mainly because for some kind of reservations guests shouldn’t see the final price (OTA collects payment, the company pays for guest). Once the prerequisite is done, we can have a look to this one. :-)

    Have a great day,
    Aneta

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