801 results found
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18 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Faster passport scanning FASTER check-in!
Recently Mews released the "MewsPassportScan" the feature is great! but we feel like its incomplete, if you have used it before, you will agree.
The feature allows you to scan the guests passport with the webcam of the computer, this then populates the passport fields with one click making the process way smoother, HOWEVER!!!!
If you have more than one attendant on a booking this feature flaws massively, as you have to create individual user profiles for the additional guests ONE BY ONE!
This means that from 1 click one guest, it turns in to 8 clicks per guest profile.…18 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Reservation Report with CC cardholder name too
In order to have an immediate comparison on both of the names (reservation and CC cardholder) that would allow the perception of eventual discrepancies and/or fraud tentative that could cause Charge-backs.
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Pronouns in Dutch are not polite
When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Overall spending per customer Report
A report which sums up the total spending per guest would be useful for loyalty programs. At this point it's only possible to see a total spending by checking profile per profile.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Knowing how often a guest stayed before in the hotel
On the guest profile there should be a number which shows how often a guest has been in the hotel before
180 votes -
Introduce a configuration whether to request Credit card details during online check-in
Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.
Another case:
If "mandatory credit card" rules could be based on ratecode or rate category.
When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…127 votes -
Merge Profiles Automatically
The system should have a tool to detect automatically similar profiles (same name and surname for example) and propose one by one to merge or not the profile. It could be a big help and time saver for us, as it could take time to detect duplicate profile.
65 votes -
ability to find a guest profile when looking for their second last name
ability to find a guest profile when looking for their second last name
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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better translation into spanish and italian of "Proceed to checkout" button
The button "Proceed to checkout" is now translated as "Proceder con el check-out" in spanish and "Procedi al checkout" in italian. However I find these translations a bit confusing as the spanish and italians are not really familiar with this english expression. "Ir al pago" o "confirmar reserva" (in spanish) and "procedi al pagamento" or "conferma prenotazione" in italian, would be a better translation. Furthermore, I've seen in a video of Mews University, that this button was "ir al pago" in spanish and I wonder why it got changed.
Thank you!3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Company profile notes visible in guest profile (as notes)
If certain notes are attached to a company profile (e.g. No alcohol on account), these are (now) not visible on the guest profile of the guests who are linked to the company.
This would be convenient :)
21 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Choose the info to keep when merging guest profiles
It is about merging guest profiles. As soon as we are merging guest profiles and you choose to keep one profile it takes both addresses. If someone makes a reservation for a year on for example HRS - it takes both. So we also need to delete for exmpl. 60 profiles from the same person which takes ages!
85 votes -
Promotional / discounted rates sorting
Promotional / discounted rates are not displayed in correct order. If a Promotional / discounted rate is based on "BAR - % discount" then it should display in the same order but it's displaying second best discounted vs Promotional / discounted rate.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Create new custom email templates for manual sending by property
It will be great if there will be the possibility of creating new email templates that we can send manually to any reservation that we want. This will save us a lot of time for example for all the reservations we have to charge with POS and the credit card is denied, we have send an email manually one by one in each case. It will be much easier if we can create new email templates on our own for cases like this.
36 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Bigger screen
The aim is to use bigger device (with bigger screen), so it is visible in the lobby and also it increases the user experience.
4 votes -
Guest's credit card
In our regular Guest's profil, we have sometimes 10 times the same credit card because our guests book online.
Mews should be able to merge credit card in guest's profils if the card is already register. Or at least, we should be able to remove the duplicates.64 votes -
Reservations picture
After his booking, the guest gets a link to the extranet where he can view his bookings. Each booking has a vignette picture which is the same as the main picture of the WBE page. The framing of this picture may not be ideal compared to the framing on the WBE home page. It would be nice to be able to choose another picture for the booking vignettes.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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allow same e-mail address for several contacts within same company
When there are several contacts in a company that use the same e-mail address, this should be possible. Now you can only use contact per e-mail.
17 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Mews scanner to default to Ms instead of Mrs when scanning passports of female guests
This is to have the team adjust the Mews scanner to default to Ms instead of Mrs when scanning passports of female guests (as most guests are Ms, to save time doing data entry)
10 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Segment rules
Would love a function where I can setup rules to change the segments on a reservation, rules that are defined by ratecode/rategroup/arrivalday of the week/number of guests staying.
8 votes
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