801 results found

1. Booking engine - more intuitive way to book different dates

   The booking engine has a great functionality allowing guests to book in one reservation rooms for different set of dates.
   In the flow of the reservation, however, there isn't a clear call for action, or distinction letting the consumer know that this is an option. Only someone that knows how the booking engine works, would know that it's possible and where the click.
   It would be great if there was clearer path to this functionality, or a call to action before the reservation is confirmed, asking the guest whether they need another reservation for different days, navigating them back to the calendar.

   The booking engine has a great functionality allowing guests to book in one reservation rooms for different set of dates.
   In the flow of the reservation, however, there isn't a clear call for action, or distinction letting the consumer know that this is an option. Only someone that knows how the booking engine works, would know that it's possible and where the click.
   It would be great if there was clearer path to this functionality, or a call to action before the reservation is confirmed, asking the guest whether they need another reservation for different days, navigating them back to… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Customize emails based on the reservation origin

   it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.

   40 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

3. Alert for Online Check-in completion & Guest profile updates

   Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.

   4 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Mews "Profile creation/Customer added" email - Template

   When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
   - The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
   - If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.

   Below is the current text, which is always sent automatically to the guest when a new file is created.

   ---

   Make the most of your stay.

   At Hotel Alexander Zurich, we're dedicated to your leisure. We know
   that there's nothing worse than filling out paperwork when you'd rather
   be relaxing, so we're here to make sure you start your stay out right.

   Add your personal info, let us know who's sleeping where, and fill in
   travel document details now, so you won't have to when you arrive.

   Add my info

   Take control of your data.

   We use Mews Navigator to ensure your data is stored securely.
   Don't worry, though-you're in control of all the information you share
   with us.

   Learn more about the Mews T&C and Mews privacy policy.

   When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
   - The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
   - If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.

   Below is the current text, which is always sent automatically to the guest when a… more

   6 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Payments Operator

   Would it be possible to charge or show the guests only the amount of the current stay. This is specially a request for the Mews Operator. The guests shouldn´t see any old or future payments.

   2 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. when merging profiles, could notes from both profiles be kept

   At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.

   14 votes

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   idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

7. Equality of company and guest profiles

   We often have the problem that companies do not provide guest names when booking. However, a guest name must be specified in the booking process.
   It would therefore make sense to equate the company profiles with the guest profiles so that bookings are easier and guest names can be added later.
   This would also simplify invoicing for companies, as these are then saved in the company profile and allow a better overview.

   5 votes

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   idea to upvote  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

   Hello from the Mews product team.

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

8. Email Templates Based on Day Of Week Arrival (to inform about upcoming events)

   The ability to send out customized emails based on the day of the week a guest is arriving.

   As a hotel that offers different events and tours during the week, we want to be able to notify a guest prior to their arrival with information that is pertinent to their stay & experience only.

   Ie:
   Guest is arriving monday.
   They get email telling them about Monday Night Event, Tuesday Day Event, Tuesday Evening Event.

   Guest arriving on Wednesday.
   They get email telling them about Wednesday Night Event, Thursday Day Event, Thursday Evening Event.

   1 vote

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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Show real/more reservation details in Navigator.

   The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.

   8 votes

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   1 comment  ·  Guest portal  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Aneta responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

10. Separate template for quotation

    Quotation now shares a mail template with optional reservation. They should be separate in order to make good use of the quotation function in commander. Without a separate mail template, the quotation function is worthless in my opinion.

    14 votes

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

11. Add "Extended" in Origin of Booking

    When a member wishes to extended their stay, would be nice if their was "Extended" options in origin of booking so we can differentiate if a guest booked through an OTA then extended or booked through an email then extended because presently we have to mark them as "walk ins" and this dilutes our actually "walk in" numbers.

    8 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    
    

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    
    

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

12. Mobile view drops Property Name

    When viewing the booking engine on mobile, the property name is dropped from view. You can still see a tiny logo, but that's it. Some sort of solution here would be helpful so the booker knows for sure what they're looking at.

    2 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. Reservation Custom Fields or Tags

    Having the ability to add custom fields to the operator system would be extremely helpful for specific use cases outside of the general hotelier playbook. Tags would also achieve the same result.

    Example: ability to tag or flag reservations with "vehicle information" or "Missing ID" etc would allow for fine tuning reports. Currently, we have to add product rules with no value to flag reservations. It's a workaround, but would love to see the addition of tags and custom reservation fields.

    6 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Confirmation email sending to all guests if no master name selected

    We have groups that stay that there is no one owner (as it has been booked by someone else) however we need each individual to register, the system does not send the email automatically as there is no main contact, having a tick option to send to individuals on the profile as preregistration/billing.

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Export of booker email address

    When you make an export of the reservation report grouped by booker, you won't have a column for the email address of the booker. It would be nice if this could be added for marketing purposes.

    6 votes

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16. show package price p.p.p.n in booking engine

    To have teh option to display totalprice of a pakckage as a per persoon price i.o. rate per night

    2 votes

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

17. Calender drop down list arrival/depature date when adding new reservation

    It should be nice to have a calender drop down list for the arrival and departure date when adding a new booking in the system. Now you have to swipe through the months and takes a lot of time, especially when it´s for reservations for 2022 for example.

    4 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

18. customer service interface

    Limited interface for customer service representatives to access and change guest data without access to all other features such as financial information.

    1 vote

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    idea to upvote  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

19. From Lub d -Do not allow to check in guest unless 100% customer profile is filled in

    specific for Lub d - Thailand, Philippines, Cambodia
    Do not allow check in, unless 100% of guest profile is completed

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

20. Rename "the online check-in" to better reflect the feature's essence

    Please have a look at this issue with the online check-in.
    In short, we need the following to be activated when the guest proceeds with the online check-in option:
    1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
    2. Guest information updated.
    3. Get guest credit card information.
    4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
    5. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready, the guest won’t be able to check-in.
    If the option doesn’t do all of these processes, I think the name of the online-check-in should be changed by MEWS to something related to the use.

    Any questions, please let me know.
    Many Thanks,

    Please have a look at this issue with the online check-in.
    In short, we need the following to be activated when the guest proceeds with the online check-in option:
    1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
    2. Guest information updated.
    3. Get guest credit card information.
    4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
    5. Identify if the room is ready prior to proceeding… more

    1 vote

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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.