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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1945 results found

  1. It would be helpful to receive email notifications if a OTA booking has been modified. We have direct integrations for Booking.com and Expedia but do not receive any sort of modification if a booking is modified.
    We have previously requested this feature via a support ticket but were told this would not be considered but I'm sure other hoteliers would find this helpful - particularly as some upgrades have not been modified via Mews.

    5 votes

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  2. Kreditkartendetails für Firma ermöglichen
    Die hinterlegten Kreditkarten-Details sind immer an eine Person gebunden.
    Wenn eine FA-konforme RG ausgestellt werden muss, kann man eine Abbuchung nicht vornehmen.

    5 votes

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  3. Currently, the Associated profile's address is visibly compacted on the bill > we believe it is to save space on the header and is presented as follow:

    Adress: Address line 1, Adress Line 2
    City, Postal Code, Country

    However, it would be preferable to keep the "standard billing format" just perhaps make it appear smaller. And, perhaps it can also occupy a bigger space when the customer address is not completed so the standard below is not lost.

    Furthermore, the standard billing formatting should be as noted below:

    Address:
    Name
    Street #
    Postal Code + TOWN/CITY (same Line)
    Country

    5 votes

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  4. Be able to set a ceiling or floor price on derived rates

    5 votes

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  5. Ability to manage child rates as a percentage of adult rates, automatically adjusting them in response to changes in adult rates. This enhancement aims to streamline rate management, improve operational efficiency, and maintain consistent pricing strategies.

    5 votes

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  6. It would be very desirable if the restrictions could allow a rate or rategroup to be opened or closed in combination with a company or travel agency.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  7. This was already posted before and it got 25 votes. The moderator answered that there is already an 'in person' option but this is not enough as there are more actions that happen 'in person'. As a hotel you want to distinguish between walk-ins and extensions from reservations that both happen in person.

    5 votes

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  8. MEWS automatically allocate guests to a room. However, when you want to extend a guest's stay and another guest is allocated to that room, you first have to move the other guest to be able to extend the stay of the other guest. It would be helpful that if you want to extend a guest's stay, it automatically moves the other guest to another available room.

    5 votes

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  9. It would be great if MEWS shows automatically which room needs a linen change. For example, after 5 days. And the housekeeping sees or receives a notification in their application.

    5 votes

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  10. It would be nice to be able to promote specific products to specific rate groups segments or even more direct to specific rates and even better to be able to enable function for specific periods only.
    Example:
    - Offering Full day SPA access to OTA guest as an promotion in low season

    5 votes

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  11. Hi,

    I have set a service for guests to book Day by the Pool .

    I want a cap of 6 to book sunbeds, but this is not possible.

    At the moment the functionality to cap the maximum number is capping the number of adults but you cannot cap the number of bed (sunbeds).

    So far it not possible to have a way to cap inventory per booking.

    5 votes

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  12. It would be nice if Mews would finally make it possible to delete products from a group booking in total, rather than having to go into each reservation individually. Thank you!

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.

    It shout also be linked to the rate you choose -> non refundable, always ask for a CC.

    5 votes

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  14. Option to mark the room, where HSK is currently in. So Front office can see where HSK is currently in and the Manager knows wehere they are (especially if they have more houses / villas or so on one property)

    5 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. When creating a task, the task looks ordered and systematic with spaces between the different points and can even be numbered. But when printing the list, all spaces and numbering is gone and its all just one long sentence. Would be very helpful to have the printed list to look like the actual task description.

    5 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. When there is a reservation that cannot be allocated and we fix the issue and leave the space available for it, it would be helpful to have an "allocation button" to just allow Mews to try once again to allocate those reservations in the red overbooked area, instead of allocating them manually one by one, and without having to use the Optimize Space Allocation button in the timeline (which could move other reservations that are not locked in place).

    5 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. When rebate an invoice, the original invoice number should show at the PDF, at the header level.
    Then no need for that information on each item line.
    And no need for the customer to be informed about the reason for the rebate - that is for internal use and should be an option to show/not show at the PDF

    5 votes

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  18. It would be nice to have the option in the set up to choose to deduct or not the rooms Out of Order from the inventory when calculating the Occupancy rate
    Thank you

    5 votes

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  19. Créer fonction « No post » sur Mews afin d’empêcher le POS (Bizzon) d’envoyer sur des factures sur un profil client.

    5 votes

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  20. It would be great if you could receive a notification when only a certain number of rooms (or room category) are available. This would prevent overbooking.

    5 votes

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