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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. 6 votes

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  2. 6 votes

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  3. 6 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. 6 votes

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  5. 6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. 6 votes

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  7. 6 votes

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  8. 6 votes

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  9. 6 votes

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  10. Adding the arrival and departure date in the booking summary field would give employees a much better overview of larger groups with differences in arrival/departure dates.

    6 votes

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  11. 6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. 6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  13. It would be really helpful if we were able to directly navigate through past shifts by having arrows for the previous and next shifts

    6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. 6 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. 6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. 6 votes

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  17. Properties need the Reservations report to distinguish between the originally booked arrival date and the actual check-in date/time.

    At the moment, when a reservation is checked in later than its scheduled arrival date, the Reservations report can show the actual check-in date in the Arrival field instead of the originally booked arrival date.

    This creates reporting issues for properties that use the Reservations report export for stay-duration calculations and operational analysis.

    Current behavior:
    A reservation booked from 20/12/2025 to 27/12/2025 can appear in the Reservations report with an arrival date of 21/12/2025 if the guest was checked in on 21/12/2025.

    5 votes

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  18. After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.

    Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.

    5 votes

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  19. Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…

    5 votes

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  20. Description
    When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.

    Feature request
    Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.

    Why this matters
    • Prevents accidental room changes
    • Reduces manual…

    5 votes

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