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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2182 results found

  1. Can there be an easy way to design Promotions? Similar to booking.com.

    Select stay dates.
    Select booking dates.
    Select Rate Plan.
    Select Room Types
    Set up discount.
    and run the promotion.

    Thanks

    29 votes

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  2. A guest might move even 5 times during a long stay or in case of extending a reservation.

    29 votes

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  3. 29 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Sometimes reporting issues for repair can be difficult to describe to your maintenance teams. However,we all know that pictures are worth a thousand words. Therefore,for clarification, adding photos to your Space Status report could help all departments communicate more efficiently, as you can report problems more accurately using visual cues.

    29 votes

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  5. You can only select one rate plan but have the feature to select multiple segments, etc. Why not have the same feature for rate plans?

    28 votes

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  6. When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.

    This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))

    28 votes

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  7. The printable registration form is not user friendly. Guest wich use my own designed registration form are much faster. im sure its easy to make it more user friendly.

    larger font
    better fields
    more guest on one sheet not each guest one sheet..

    28 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. When changing the dates of a reservation, in my opinion, there is a step missing where Mews confirms if there is availability for the same type of room and informs the new price (to be accepted or not).

    28 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  9. When billing, would be nice if the company name, used in the reservation, is automatically suggested.

    28 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  10. Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

    28 votes

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  11. At this moment we can not check how many baby beds + extra single beds are already booked and we would love to see this in the time line view so we can see this quickly.

    28 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  12. Create a dark mode for Mews Commander.

    28 votes

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    1 comment  ·  Other  ·  Admin →
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  13. Hallo,

    I 've got a request that could help big-time ;)

    could you create some sort of flags so that you're able to see a group in the arrival list better? like this: https://bit.ly/31JGaOv

    28 votes

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  14. Possibility to add attachments to emails before sending to guest/company. For example POS ticket which shows what a guest or group has consumed in the restaurant

    28 votes

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  15. It would be much more comfortable if there were only available rates in the rate selection of the reservation screen. especially if the rate should not apply to the space category.

    28 votes

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  16. Mews does not provide the number of check-ins completed using the Mews Operator, In the reservations tile on the Mews dashboard a number of statistics are displayed in a widget. It would beneficial to add the number of Operator / kiosk check-ins to this widget

    28 votes

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  17. The Mews guests in house report is an extremely useful tool to check all customer data for guests that are currently in house. This snapshot of customer data can help managers quickly gather important details, although some additional fields could be helpful for guest analysis as well. For example, customer classifications and customer nationality details could both provide further valuable insight for quick data analysis of customers.

    28 votes

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  18. Es wäre von Vorteil den Button zum Check-out (zusätzlich) auf der Seite zu finden, welche sich nach dem Schließen einer Rechnung öffnet. So spart man sich das ganze "zurück Klicken" bis man unter dem Status-Fenster den Gast auschecken kann.
    Das würde den Check-out Prozess schneller und einfacher machen.

    27 votes

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  19. Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    27 votes

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  20. Add a field onto the reservation to enter a free format travel agent voucher number issued for billing purposes and to be able to print this voucher number onto the guest bill. This as we need to issue invoices for TMC's that include the voucher number to be approved for payments.

    We electronically transfer the data via the API for all these invoiced bill directly to the TMC's for them to electronically process via their OCR system to issue payments. Using billing notes, users to tend to add additional information causing the process to fail.

    27 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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