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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1833 results found

  1. Limiting availability sent to your channel manager could allow more control over booking sources as well as overall occupancy and availability figures.

    92 votes

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  2. 11 votes

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  3. Our Rate Managment Screen (RMS) could be quite complicated and contains a lot of important data. General managers and revenue managers must interpret these details as they decide on rate pricing for their properties. For this reason, sticky headers could help clarify which data you are looking at, keeping the title of each column and row stationary as you scroll through all pricing details and make any necessary adjustments.

    15 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Group booking tables should be improved visually to clarify all enclosed reservation details

    105 votes

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  5. Require for internal marketing and operations (i.e. so email will not be visible on closed bills)

    9 votes

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  6. Disable old invoice numbers so they will not appear in search when looking for matching space numbers

    10 votes

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  7. 7 votes

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  8. It's quite common for guests to book accommodation together, meaning that when they're ready to pay, they would like to split charges evenly or with some other percentage. Currently this is not possible in Mews, but an additional feature could allow billing charges to be split according to guest preferences before payment.

    765 votes

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  9. We can add products to all reservations simultaneously, but it is not possible to cancel them with one command. With the ability to cancel items from all bookings at the same time, managing stay products will become much more simplified.

    250 votes

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  10. 6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  11. 11 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. "Some employees may be a part of multiple departments and participate in multiple aspects of your operations. Currently in the system, however, it is not possible to add employees to multiple departments, which restricts their ability to be directly involved in some assignments or orders. With the option to add employees to multiple departments, this could eliminate some of this separation and allow your property to involve all the right people in all the right processes."

    22 votes

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  13. 5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. Please make it possible to split group reservations.

    95 votes

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  15. Competitor rates are very important as revenue managers consider how to set pricing for upcoming months. Improvement of scraped data could help with management processes as competitor pricing could be visible directly from the Rate Management Screen in Mews.

    8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. "If a reservation needs to be canceled, this can easily be done within the reservation module, however, it is not clear which cancellation policy may apply to the reservation at the time of cancellation. For this reason, displaying cancellation policies within the reservation module could help create clarity as it will be clearly visible before and during reservation management."

    55 votes

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    Hello community 🙌

    I'm happy to share that this initiative is currently on our roadmap.

    We'll surface the cancellation & payment policies across the reservation domain in these areas:

    • Reservation screen
    • Reservation module across key tabs
    • Availability blocks

    Keep an eye on a future release note and be ready to access the policies at the right place at the right time!

  17. 5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  18. 12 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. 7 votes

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  20. Example:
    As group reservations often appear together on the Timeline, there is not currently an efficient solution to relocate all of them once. An additional Timeline feature could enable moving all group reservations to another block simultaneously.

    262 votes

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