2008 results found

1. Voucher - Need to be hidden

   When creating vouchers - they need to be able to be made hidden and only appear when you select the TA or OTA that it is connected to. I need this created urgently please.

   8 votes

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   0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Improve the identification of the hotel we are logged in (when working on more than 1 hotel)

   When managing different hotels, it is hard to see on which hotel you are logged in. Everything is Black/White. The only thing to differentiate is the small logo on the right corner. (As our logos are also B/W, you have to look carefully). If we could set the whole background in a specific colour, we could differentiate more easily and avoid mistakes... The aim is above all to identify more clearly on which hotel you are logged in. The colour is just an idea.

   33 votes

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   idea to upvote  ·  Aldair responded

3. Upload photos for each department and apartment or room

   Create a section by departments (Housekeeping, maintenance, Customer service ...) in which, you can upload photos by apartments or rooms to know incidents and the whole team can see it.

   21 votes

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   0 comments  ·  Space management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Aldair responded

4. Mark companies as key accounts

   mark company profiles/accounts as key accounts, to later on run reports on RN produced by this profile/mother account

   13 votes

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   0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Aldair responded

5. overwriting our fixed rates incl. breakfast, results in rates excl. breakfast

   When clicking on the rate (incl. breakfast) when making a reservation in commander, since the overwrite update of last week, results in a rate excl. breakfast. Also, if we change the rate here, breakfast is only added in the next screen. We only sell room rates incl. breakfast, so this is not really desirable. could the rate stay incl. breakfast, in our configuration?

   15 votes

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   idea to upvote  ·  2 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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6. Receivable invoice

   Whenever we have an outstanding bill (from Travel Agent for example) we have to move it to a fake profile until its closed. If we issue invoice without the payment it states that we have refund (in the billing and the payment report).
   This amount is the deducted even though we have not made a refund.

   I would suggest to make this action proper and not classify an outstanding as a refund as they are totally different concepts.

   9 votes

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. update Dashboard diagrams SPACES status

   The diagram of status on SPACES shows only counting of 4 separate categories, in our case on a certain date:
   72 Dirty
   23 Clean
   99 Inspected
   2 Out of Service
   However on this particular date the number of OUT OF ORDER is 5, which is more than the 2 Out of service.
   This information is not now not on the dashboard because? (font size to large to fit in the diagram, or is the Diagram too small to show everything? I think it is important that we see also the 5 (!) in the diagram
   Can you arrange to show all ?, or
   Can you add a new diagram stating Out of Service and Out of Order?

   I have a made a screen dump on a ppt dia which I can send if you want this.

   The diagram of status on SPACES shows only counting of 4 separate categories, in our case on a certain date:
   72 Dirty
   23 Clean
   99 Inspected
   2 Out of Service
   However on this particular date the number of OUT OF ORDER is 5, which is more than the 2 Out of service.
   This information is not now not on the dashboard because? (font size to large to fit in the diagram, or is the Diagram too small to show everything? I think it is important that we see also the 5 (!) in the diagram
   Can you arrange to show… more

   12 votes

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   0 comments  ·  Space management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Airline style rates scheme - base price (non-refundable) + insurance

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room + some profit on top of that. The second option should cover 100 % of these things, the first option would take into account that the room can be still offered to another guest in that one week period before the cancelled stay.

   After selecting the preferred option, the guest would be charged immediately.

   Pros of this solution for the guest: transparent pricing, transparent cancellation policy, opt-in for the cancellation “insurance”

   Pros of this solution for the hotel: improved cash flow, reduce missed revenue (the number of unpaid no-shows should be much lower), inventory control (overbooking prevention), full automation.

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room… more

   3 votes

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   0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. products in stay and service could be the same

   Some products are being used in stay but are also used in service.
   For example we have rental bikes that are booked in advance, but are also rented out by guests from outside the hotel. They don't have a booking with us, we book this on a paymaster but have to recreate the products we already have with the stay products. It would be great if we van connect or copy them in some way. Or make them available in the billing screen aswell.

   10 votes

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   0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Split future reservations

    Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    500 votes

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    idea to upvote  ·  35 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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11. Pop up message for online check-ins

    Would it be possible to have a pop up message when the guest has finished the online check-in

    36 votes

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    3 comments  ·  Other  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Aldair responded

12. Add product rule to product category

    Possibility to add product rule for Product Category

    44 votes

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    3 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

13. Display ADR on occupancy dashboard
    8 votes

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    0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Only display actual room type of reservation in assignment bar

    Now all roomtypes with all room numbers are displayed when assigning a reservation.
    You should only see the rooms available for the roomtype that is active for that reservation. When giving an upgrade you should change the roomtype in the tab 'Properties' > space category. When you changed the roomtype, the rooms for that roomtype available will now be shown in the assignment bar.

    9 votes

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    1 comment  ·  Space management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

15. On mobile / smartphone: Display extended version of reservation module

    On smartphones, the extended version of the reservation module is not visible. By "extended version of the reservation module", I mean the right hand side when you open a reservation in Commander. It would be nice to be able to see it on mobile as well.
    Screenshot: https://photos.app.goo.gl/qoaPvdwLovP2QFw29

    10 votes

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    0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

16. billing and payment of a company should be also visible on the status page in a reservation

    closed company bills (with payments) are now totally invisible in the reservation. It would be nice if a billing and payment button is also visible in the reservation on the status page, as it is for the guests.

    14 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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17. Customized Bills & Invoices

    Add more flexibility to how bill and invoice documents should appear to the customer.

    340 votes

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    idea to upvote  ·  49 comments  ·  Finance management  ·  Delete…  ·  Admin →
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18. Set up a Notification when employees makes a refund

    Set up a Notification when employees makes a refund

    14 votes

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    0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Aldair responded

19. rates including breakfast also possible by default
    12 votes

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    0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

20. Upgrade Urban Deluxe and Urban Extra

    We zouden graag zien dat een DELUXE kamer of een Urban EXTRA kamer niet geupgrade kan worden naar een triple. Dit is namelijk nooit een upgrade want deze type kamers zijn ruimer en daar betalen mensen voor.

    7 votes

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    0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.