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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2206 results found

  1. Check out Button nach dem Schließen einer Rechnung

    Es wäre von Vorteil den Button zum Check-out (zusätzlich) auf der Seite zu finden, welche sich nach dem Schließen einer Rechnung öffnet. So spart man sich das ganze "zurück Klicken" bis man unter dem Status-Fenster den Gast auschecken kann.
    Das würde den Check-out Prozess schneller und einfacher machen.

    48 votes
    0 comments  ·  Company profile  ·  Admin →
    How important is this to you?

  2. Store and pull reports for guest allergies

    We need a way to notate guest allergies in their profiles and pull reports. At minimum, we need a way to be able to pull a PRINTABLE report that includes reservation notes, where we are currently noting allergies for our kitchen and housekeeping staff. This is vital to operations for our property and for our kitchen specifically. Our chef currently has no way to efficiently and effectively pull guest food allergies directly from Mews when he is writing the breakfast menu. We are forced to use a separate system which, naturally, causes food allergies to occasionally fall through the cracks…

    27 votes
    idea to upvote  ·  3 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  3. Link reservation to booker

    We would like to find the clients' reservation when searching for the organizer in the search bar

    16 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. Make new "last minute" arrivals arriving today more visible on the arrivals list?

    Can you make new "last minute" arrivals for today more visible on the arrivals list?

    • Arrivals made between yesterday 00:00 and today are not easy to see unless you check the reservation report, which is not user friendly in a fast pace environment.
    • Can they be marked in the system with a symbol or color or notification (or in any other way) for us to be notified on the day?
    38 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Make check out process easier and faster please..

    there are too many clicks considering how often we do this and having to go back to click check out after sending an invoice is super annoying and can often mean forgetting. Also please make the check out button another color, it would help more than you can imagine!

    28 votes
    idea to upvote  ·  1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  6. Creating the same task for the whole group

    We have a bunch of big groups coming which all have the same task set up, for different departments (e.g. housekeeping and reception). It would be great to be able to make the same task once for the whole group, instead of doing 30-40 tasks individually. The same would go for if we need to make the same task for multiply departments, it would make it easier to just choose the corresponding departments.

    66 votes
    1 comment  ·  Group management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Personenzahlen Tagesweise Anpassen

    Es wäre hilfreich wenn Sich die Personenanzahl Tagesweise individuell anpassen lassen würde. Somit ist gegeben, dass die Personenanzahl im Haus immer Stimmt und Produkte sich automatisch anpassen. Gerade bei Kurabgabe und Frühstück ist dies entscheiden.

    33 votes
    2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Separate user right for the time line

    give a user rights to see the time line, without the rights to modify guest and see guest reports

    23 votes
    idea to upvote  ·  7 comments  ·  User management  ·  Admin →
    How important is this to you?

  9. More filter options in check-in flow

    Enables you to create filters to highlight all online check-ins and a filter to highlight those that are:

    Inspected
    clean
    dirty
    out of order

    5 votes
    idea to upvote  ·  2 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  10. TIP as category

    It should be possible to book TIP or expenses.
    Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.

    Expense postings must be deducted directly from the cash register contents.
    Expenses should therefore not appear in the sales figures.

    34 votes
    2 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  11. Automatically suggest also emails of associated profiles when sending bill/invoice via email

    Currently, when sending an invoice/bill via email for a company owned bill only the company’s invoicing email is automatically suggested as a recipient. However, most of the time the guest (associate profile) should receive the bill as they have to file it with their travel management to get reimbursed.
    Hence, the email of the guest needs to be retrieved manually each time from the guest profile and copied back into the send bill/invoice form. This delays the checkout process unnecessarily!
    Suggestion: automatically suggest the associated profile’s email as a potential recipient in addition to the bill owner’s email when sending…

    8 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  12. Make it possible to edit the rate of an existing availability block

    Currently, it’s not possible to change the rate of an availability block once it’s created. To make any adjustments, the block would need to be deleted and a new one created.

    It would be very helpful to have the option to modify the rate directly without having to delete and recreate the block.:)

    12 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
    How important is this to you?

  13. Enhanced Permission Settings for Refund Limits in Mews

    Dear Mews Team,

    We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.

    Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.

    We propose the introduction of enhanced permission settings that allow businesses to:

    Set Refund Limits: Define maximum refund amounts that…

    13 votes
    idea to upvote  ·  0 comments  ·  User management  ·  Admin →
    How important is this to you?

  14. Automatic lock session

    Hello, we would like to have the feature of automatic logout/lock session after employee inactivity. For example, if there is no interaction on the screen for 60 seconds, the “lock session” should be automatically enforced for the employee.

    24 votes
    idea to upvote  ·  1 comment  ·  User management  ·  Admin →
    How important is this to you?

  15. Send confirmation email to company

    Very often the touroperator/agency have a common email they use for bookings. It should be possible to eighter register the same email on several persons, or choose company email to confirm booking,

    23 votes
    idea to upvote  ·  3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  16. Excel Group Upload by Room Number Vs. by room category

    When uploading Group blocks with excel, the system assigns rooms based on Room category, it would be beneficial to assign based on room numbers rather than room category

    10 votes
    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
    How important is this to you?

  17. Receive a daily no-show report.

    It would be great if we could receive a no-show report, either as an xml attachment in an email, or a pdf report through email.

    Currently the only way to check no-shows is on the day itself and there's no way to really gather statistics from this unless you keep track yourself.

    19 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  18. Kontingentbegrenzung einer Rate

    Ich hätte gerne die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen.

    Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.

    Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).

    Sinnvoll wäre es, dies unter den Restriktionen einzutragen.

    Würde mich sehr freuen, wenn dies realisiert würde.

    5 votes
    idea to upvote  ·  1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?

  19. Selection of multiple room categories within the availability & occupancy report

    It would be helpful to select multiple room categories within the availability & occupancy report.
    At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.

    27 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  20. Select multible items to delete from a bill

    instead of having to delete one item at a time it should be possible to select more and delete all.

    10 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
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