2199 results found
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Product Reports
It would great to be able to see a report on products, to see how there are booked. In upselling on the OCI, it would be nice to see if people are adding products to their stay during this process, in-order to see if its working or not.
2 votes -
Upsell Report that shows original and new rate
Properties would like to have an Upsell Report that shows when a room is upsold and if there was incremental revenue or change of rate. Would like to see original rate and new rate on the report. Front Desk has incentive programs based upon number of Upsell and would like to be able to track this in Mews by User.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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See the difference of single use and double use in the booking summary
It would be helpfull to see in the reservation summery how many double use and single users are in the booking. Especially in group bookings, you need to count every time when the client adjust the number and forwards the namelist.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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MEWS function to automate deposits with excluded rates
I understand there is a function in MEWS to automate the deposits for new reservations. Is there a way to exclude restricted rates from this automated process?
The rates we need to exclude are:
-OTAs (Expedia, booking.com, airbnb)
-AutoCamp Summit Club
-AutoCamp Explorer Club
-Any GRP rate2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Notification when merchant is selected
There are often double charges (merchant is selected, when payment has already been done with terminal). I would therefor like to see a WARNING/NOTIFICATION when you select merchant (e.g. are you sure you would like to charge the creditcard by Merchant / Are you sure that guest has not yet paid with terminal). If you select payment by card, you are automatically on the merchant tab, can it not be default terminal tab ? This to avoid double payments and chargeback issues. Thanks !
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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optimize space allocation button
When using the optimize space allocation button and discrete option dont hide the overbookings in the preview.
2 votesHello Femke,
Thank you for sharing your feedback with us. Using the optimise space allocation button should not hide overbookings on the timeline. Would you be able to share and example of this with me so that we can investigate this case?
Kind regards,
Aldair
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Rate set up to be linked to short name of base rate
we have several rates with the same name as we use them for different lengths of stay (i.e. corporate rate). we do not wish to display the minimum stay restrictions in the rate name itself.
however, when creating a new rate which is linked to the base rate (i.e. you get 28% discount for stays of 7 nights), it only displays the full name. this is really annoying as you don't always know which one to pick.
so it would be much more beneficial if you could pick the base rate on the short name (they are all individual like…2 votesReview of Mews Search starting and in exploration phase
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Add Product in Items Tab Ability to Choose which Bill to Post
When adding a Stay Product in the Items Tab in a Reservation the Product is automatically posted to the Unpaid / Deposit Bill. In the case of a Company or Travel Agent Bill, we need to have the ability to add these items into the correct Bill. Currently, the user needs to move the items when added to the correct Bill. In the case of an Additional Product posting, this can be added in the Billing Screen on the correct Bill. However, when adding Stay Product, there is no choice.
If the company or travel agent has routing already configured,…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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F&B Report
F&B report that shows andy additional food and beverage spend that is not a product included in a package/filtered by rate
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Individual bills
Ensure that the items for each stay are assigned to an individual bill. It is confusing, if there are different stays and prepayments displayed on one bill and extra work is needed to separate them for check-out.
2 votes -
Upload rooming list in PDF format
Support PDF File type to upload rooming list to reservation
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Group folded by arrival dates
In the group overview, it would be very helpful if not only the rooms could be folded in, but also the different arrival days. There are definitely groups with staggered dates.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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The ability to export guest data from 2 different locations.
Currently it is only possible to generate customer profiles of all customers within a chain. The option to be able to split this between the different locations should be implemented as soon as possible.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Check in times on Past Arrival reports
I would like to print a report of arrivals from the past which shows the guests ACTUAL check in time. Any report I produce shows the general 3pm arrival time but not the actual time the check in was performed on the system.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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product price not able to manual change
i have set up new products with a zero rate as we need to be able to manual add the correct one each time. however, when coming to posting the product, it won't let us change the amount from zero.
is this an error on the system?
previously set products like this are still able to be manually have the amount changed2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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checking in a guest manually needs fixed!
Currently to check in a guest, You have to navigate too many screens between payment, guest info, and check in. Instead when you click check in, MEWS should automatically prompt the guest info then payment instead of having to navigate multiple tabs.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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edit daily rate and change room number for options
Currently daily rate is not amendable once the bookings are created, with a status OPTION (not confirmed). We used to have it but not anymore.
Also, we can never change room allocation if the booking is an option.2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Reservation Report - don't count cancelled rooms when not filtered on cancelled
Currently reservations that are cancelled partly are still counted full in the total room nights in the Reservations Report.
However the total rooms revenue is only confirmed and optional revenue (with filter confirmed, optional, checked in, checked out selected).
It would be more clear if the calculations are the same. In my opinion cancelled nights shouldn't be counted if not selected in the filter.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add 'comment' condition to product rules
It would be useful to add more conditions to product rules; e.g., comments -- this would allow to create product rules based on matching words in the reservation comments.
2 votes -
Occupancy - Display Total Room Revenue
When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)
It shows the Average Daily Rate, but would it be possible to also have displayed what the Total Room Revenue is too? e.g. ADR $200.00 x 38 rooms = $7,600.00.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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